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1.7 1674 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Samsung reviews & complaints 1674

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6:15 am EDT
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Samsung I need to reuired cdma to gsm

I need to reuired cdma to gsm phone on my same modle samsung max sch f679. And also I need pc studio for operating system vista

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Update by rohit42020
Aug 13, 2009 6:17 am EDT

this arrgent

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1:32 pm EDT
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Samsung tv remote model no.00249a

I had purchased samsung colour tv model cs21t3 chasis no 019632atb04276 ([protected]) on 01-01-03 from sony mony electronics andheri (w) mumbai-400058. I am very happy with the tv performance till date. but recently the remote model no 00249a is not functioning with the result that it is causing hardship with happy viewing. I request u to replace the remote with a new one at the earliest. I am willing to pay for the same. thanks.
Regards
Jagat gandhi
167-a shree narain nivas
Flat 9, rd no 24b, sion (w)
Mumbai-400022
Phone no 022 [protected], mob [protected]

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1:28 pm EDT
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Samsung mobile phone

I have bought a samsung guru 1100 mobile ( GT-E1100ZRTINU ) today . After buying it i kept it with me and did not open the battery cover again . after coming home when I tried to open the battery cover to insert a proper SIM, i found it is almost impossible to open it up . After giving much pressure it did not get opened. No technique comes into work to open it up. so for me, now this this phone is useless . I am really surprised and shocked how could this model came into the market .
I am not going to use samsung anymore . And I am giving u guarantee that I will not allow anyone close to me to buy any product of samsung.

Thanks a lot
bye forever

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10:10 am EDT
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Samsung call recording write user manual book but not avilable samsung fraud company

I had purchase samsung cdma sch-m569 dated 21/04/2009 in surat, gujarat. From vansh traders-salabatpura-surat. Retail invoice, bill no-113, net amount - 9900/-.
Vansh traders say me this model avilable call recording faclitty available so I trust and purchase this model.
But call recording not in our phone I many many try call customer care but not possible this model call recording. Call recording function in our set error - not support in 4gv call.
I am very busy and big businessman so not immediately going customer care & vansh traders because I am busy.
But you note samsung user manual sch-m-569 book I have it & I read page no 21 clearly write call recording method.
But I going surat customer care samsung-ring road, majura gate not understand this phone call recording faclitty not any proper solution. Also I today call customer care samsung he say this phone some phone avilable and some not avilable this faclitty. Not proper give answer.
Why are you samsung write iin user manual book call recording possible.
Please sir note samsung this model not possible call recording I search in our circle but why are samsung write.
But I need call recording function.
I purchase & select this model because call recording function.
Samsung company very bad & useless mfg. Mobile cdma.
My i. M. E. No - [protected]
My cell no-0 [protected]

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govind pareek
, IN
Oct 05, 2009 6:03 am EDT

Company information:
BHIWANDI
India

I HAD PURCHASE SAMSUNG CDMA SCH-M569 DATED 18/06/2009 IN Bhiwandi, MAHARASTRA.FROM SADGURU MOBILE SHOPEE-KALYAN ROAD-BHIWANDI. RETAIL INVOICE, BILL NO-7143, NET AMOUNT -9200/-.
SADGURU SAY ME THIS MODEL AVILABLE CALL RECORDING FACLITTY AVAILABLE SO I TRUST AND PURCHASE THIS MODEL.
BUT CALL RECORDING NOT IN OUR PHONE I MANY MANY TRY CALL CUSTOMER CARE BUT NOT POSSIBLE THIS MODEL CALL RECORDING. CALL RECORDING FUNCTION IN OUR SET ERROR- NOT SUPPORT IN 4GV CALL.
I AM VERY BUSY AND BIG BUSINESSMAN SO NOT IMMEDIATELY GOING CUSTOMER CARE & SADGURU BECAUSE I AM BUSY.
BUT YOU NOTE SAMSUNG USER MANUAL SCH-M-569 BOOK I HAVE IT & I READ PAGE NO 21 CLEARLY WRITE CALL RECORDING METHOD.
at CUSTOMER CARE staff also NOT UNDERSTAND THIS PHONE CALL RECORDING FACLITTY NOT ANY PROPER SOLUTION. ALSO I TODAY CALL CUSTOMER CARE SAMSUNG HE SAY THIS PHONE SOME PHONE AVILABLE AND SOME NOT AVILABLE THIS FACLITTY.NOT PROPER GIVE ANSWER.
WHY ARE YOU SAMSUNG WRITE IIN USER MANUAL BOOK CALL RECORDING POSSIBLE.
PLEASE SIR NOTE SAMSUNG THIS MODEL NOT POSSIBLE CALL RECORDING I SEARCH IN OUR CIRCLE BUT WHY ARE SAMSUNG WRITE.
BUT I NEED CALL RECORDING FUNCTION.
I PURCHASE & SELECT THIS MODEL BECAUSE CALL RECORDING FUNCTION.
SAMSUNG COMPANY VERY VERY VERY BAD & USELESS MFG. MOBILE CDMA.
MY I.M.E.NO -[protected]
MY CELL NO-0 [protected]

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1:13 am EDT
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Samsung non attendance of complaint even after 13 days

The switch of my 29" Samsung TV started giving touble. I registered a complaint with their service center on 17 Jul 09 - complaint No [protected]. Since that day we have been calling them at least thrice a day everyday without any response from them. The only thing their executive mentions each time are the service charges. And then yesterday they had the cheek to call and take a feedback on the promptness of the service. Can you believe that?
Can this be published in the newspapers so that people get to know the real face of a so called consumer electronics big company of the country?

Mrs Gayatri Pathania

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9:17 pm EDT
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Samsung customer service

I am writing the anonymously. I happen to work for the executive customer relations department of samsung. Everyone in these forums is always complaining about how horrible our service is, but they honestly do no know how restricted we are with things we are limited to do within our power. Believe me, i take upwards of 40 - 50 calls a day of people who have time and time again gone through repairs on units, been waiting for callbacks, gotten the run around all the time, and i honestly do feel sorry for people when they call us. But there are several things you have to realize when you call us.
1. We work in a 3rd party call center. Samsung's name is not on my paychecks. We represent their products, but do not work for them. And there are a few different buildings that have executive relations department agents in them. So just because you get ahold of a "craig" one day or a "barbara" the next day means that we know who that person is, because sometimes we don't. I know personally unless i know the specific agent who was in the file previously and i know how they work, i don't trust much of what is typed in a file. I always try to verify my own research to assist people.
2. When you call 1 - 800 samsung, the call goes to our general service level agents. They do not have the ability on their level to extend warranties, or handle anything other than repairs, and personally, some of them do not even have the brain capacity to do that right. I spend many hours of my days trying to correct files that have gotten " escalated" to my department. So please, if you are sent up to ecr, we are trying to help you. . (Or at least i try to) .
3. When you call 1800 samsung, and request a supervisor, if it is the normal day time operating hours for our dept between 9 am and 7pm eastern time, you will be transferred to the ecr dept. We are not supervisors, we are agents that handle requests for escalations. And we do in most cases have the authority to help someone depending on the situation. If you call during a time of the day, or on the weekend when our dept is not open, the service agent will make a voc file (3000) which goes into the general ecr queue. Please realize, on a day to day basis there can be as many as 1000 files put into that queue. And there are only 2 agents in my dept, in my building that go through those files. So, your best bet is, trying to call us during normal operating hours if you want to speak to someone.
4. People have to realize, that if we went through and extended everyone's warranty to cover repairs, samsung would be a bankrupt company. Ecr is certainly within our ability to extend warranties for people who are slightly out (I. E. 90 days) , or for those that have had multiple repairs (I. E. At least one previously within that last 6 - 12 months) . So please, if you call up to us, and you are 3 years out of warranty, and have never had the unit repaired, spare us your cursing at us. We are not the ones who made the policies, we just enforce them, we are the messengers. If i had the authority, i would gladly cover a repair for you, but in that case, it could be my job, and i don't need to be unemployed.
5. Yes, we do get scored on call quality and call times. I don't like rushing people off the phone, but my job quality depends on it. So if i am being brief with you, its not bc i don't care, or im being rude. It's because that if i don't meet the average handle time for my calls, that could also be my job. So please, bare with us.
6. If you have contacted samsung within the past month, you may have been made aware that we have been having severe computer issues. That reason being, we upgraded to a new system, and believe me, that agents you are speaking to are just as frustrated as you. We had very little training on this upgraded system, and most of us, including myself had our hitches along the way. That being said, the waiting times to get through to our department have drastically increased. You usually didnt have to wait more than 5 mins to get through, and i know this bc we have a system up at all times that show how many calls are waiting and for how long. Now the waiting times can be as long as up to 20 minutes. All agents are trying to get to the cx's as quickly as possible. So please, when you get on the phone, we know how frustrated you are. . . We are almost at times feeling the same way.
7. We know how bad some of our servicing centers are that service such things at blue ray players. . Believe me. Time and time again i get calls about how people received units back damaged, or they have been waiting a month, or the service center lost their unit. Believe me, we know. And i sit there and wonder most days why samsung still continues to use their services after so many complaints. But, once again. . We don't make the contracts, we are just the messengers. . . Don't take it out on us. . . Those who call us up and are nice to me. . Tend to get alot further.
8. Don't get on the phone and start demanding this and demanding that, and being all over rude. I pride myself on my very very small number of supervisor calls, bc i am for the most part a very level headed person, and i know my job inside and out. I do know how to talk appropriately to people, and if you treat me with the same respect that i give you as soon as we get on a call, i can guarantee, i can most likely assist you within that time, no supervisor needed. Not everyone in my department can say that, but not everyone has a 92% call quality either. So please be kind to your ecr agent. It will get you alot further.
9. We know about all the problems with our units. . . Especially dlp tv's. And i get just as frustrated as you when i get a call from someone who is 2 years out of warranty, with a dlp and it has completely broken, isnt turning on. . . And has been diagnosed as needing a new light engine from a service center. . That is not a cheap repair. . . And my department is not authorized to assist. We know about all the problems with these units,. . I deal with them all day, everyday. But until samsung decides to make a recall on them. . . We have to keep making people angry, and yes. . . It does suck. But if you are having a dark vertical band running down either the left or right side of your dlp unit and it was made 2 or more years ago. . . Give samsung a call. It may be a light tunnel issue, and we are doing free of charge repair for those.
10. If you are out of warranty, do yourself a favor and avoid the lower level tiers. They can't help you. Call [protected] to go to ecr. And please. . Please. . . Please. . . Before you call us, find a copy of your receipt! And when you have an agent on the phone, ask them the steps of uploading it on the samsung website. . . That is the quickest way for us to view it. . Because if we don't have your receipt, we go off of the date the unit was manufactured (Which populates by the serial number) . Samsung does not keep track of serial numbers and where they were sold. We do not have that info in our system. So the only way to verify your warranty terms are with your receipt! Keep them for everything you buy! And if you already have a service file set up, you can upload your receipt to us in a quick easy step. Scan it into your computer and save it as an image file. Go to www. Samsung.com and go to support. Under support you will find repair self tracking. Click on it and go to the page. Choose option 1 to enter in your transaction number (Which will be either a 3000 or 400 number) and your phone number you provided us when you called. Click continue. This take you to the file. Scroll to the bottom of the page, click upload purchase receipt. Browse your computer for the file and hit attach. There you go, its send to samsung.

> ok, i hope this blog helps some people. We are not the bad guys, simply the messengers. Please consider that the next time you call us. .

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Brndajean
Sacramento, US
Dec 14, 2021 12:09 am EST

My Samsung phone came with peel remote app installed. I have had the phone for over six years, never used the app or even knew it was on my phone. Suddenly Verizon charges me over four hundred dollars for overage data that they determined. Peel remote had used?! I have never had overage charges and I am a senior citizen on a limited income. Shame on you Samsung. Who knew an app could turn itself on and cost you a ton of money, I am truly shocked!

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Jacoline Kruger
, US
Feb 03, 2021 3:08 am EST

Hi,

My problem was I didn’t know about that until the day I took it to the SAMSUNG shop in Colonnade to book it to be fixed.

How should I know that part was missing until that guy told me so and the big thing is I didn’t know about it.

The product is up to no good. I mean active person like me needs something that will work 100% and parts should get missing.

Like I explained to that guy I don’t temper with the watch I only put on charge. I cycle with the watch run with it swim with it. I only notice when the screen was not working and the sensors not working. You believe the product according what it should do. Before I invested this product I did a background check on this watch. I thought it was very good because SASMUNG is supposed to cell good products. I have never had any problems with SAMSUNG products

ONLY AT THE SHOP WHEN THE GUY TOLD ME WHERE IS THE PART I WAS STUNNED THAT SOME PART WAS MISSING.

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Harendra Dassanayaka
, LK
Sep 15, 2020 12:43 am EDT
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I am Dr Harendra Dassanayaka from Sri Lanka I have purchased a Samsung A50 phone in 2019 May through Singer Sri Lanka who declare themselves as authorized dealers in Sri Lanka. just one day after perches the phone got stuck and was taken back and was sent to the service centre and repaired. on my request to issue a new phone they did not exchange giving different reasons. After that the phone was functioning well for 6 months and suddenly a black spot appeared on the screen and in few hours the enire screen turned black. When taken to the Singer Sri Lanka outlet I was asked to take the phone to the service centre as it was within the warranty period. the service canter had to replace the display as they identified it as a technical fault of the phone. following this the phone was functioning well till June 2020 just after completion of one year of worenty the phone suddenly started to indicate heating and then the ability to connect to mobile data was gone and also one SIM is not Identified. when sent to the Softlogic service canter the diagnosis was that the motherboard has to be replaced and the cost will be very high as the worrenty period is just finished. Now the phone is unusable and as I have bought it on a credit card instalment scheme I am still paying for a broken phone which had technical issues since the day of the perches. I have in my position all the documents of the perches and worrenty. being a medical consultant constantly using internet facilities on the phone I am experiencing a very unsatisfactory service delivery from the Samsung phone company. I will be thankful if some one responsible could give me a solution to this issue which has entirely destroyed my trust over the Samsung products.

Thank You
Dr J. Harendra Dassanayaka
Sri Lanka
Contact: +[protected]
email: d.harendra26@yahoo.com

Phone Details
Samsung A50
EMI No. [protected]
date of perches 10/05/2019

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Greg Hinzman
, US
Jun 26, 2020 5:27 pm EDT
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I just today received an e-mail that say's my under warranty phone, is not under warranty. I bought an A10 phone, and used it while in the hospital. Last Wed. 06/17/2020 i received a update message. I uploaded it overnight. The next day i swiped the screen to unlock it, and received a message "preparing phone" after about a minute, the phone turned off, and wouldn't power back up. I sent it to them explaining what happened, and i got a note today, the phone is not in warranty, and it is $153.00 to repair it. They claimed liquid damage. The phone was never near liquid, and worked fine until this update. The phone is just over 4 months old. I told my wife when it was sent off, "watch, they will claim something else was wrong". Low and behold, i was right. Great company. Not. I can get the phone for $69.00, new, and you want $153.00 to fix it. I find your company a rip off.

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Tina1315
, US
Oct 17, 2019 7:04 pm EDT

Anyone other than me own the Scamsung powerbot vacuum? Save your money! What a piece of junk! I haven’t actually seen it with my own eyes in THREE months. It was sent in for service in July for an ongoing problem — and I haven’t seen it since. I was told my unit was “in a gray area” because they didn’t know it’s location!?!? The Scamsung customer service is a joke, getting passed around from person to person, with no actual help in sight. I’ve called, emailed and written a letter to the “Office of the President.” Same song, different verse. My favorite company line right before they hang us: Samsung values your business. What a crock of @#$&. If they valued my business, they would refund my money as I have repeatedly asked. Again, I’ve paid for a product that doesn’t work, was returned to them for service, and never returned.

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Thomas Melendez
, US
Sep 06, 2019 10:51 am EDT

On August 26 2019 I submitted a upgrade purchase for the Galaxy note 10 plus, prior I received a email from Samsung to register for this phone (priority list) and I did, then I received Samsung notification stating expedited delivery date Sep 4 2019. Now it says expedited delivery date Oct 1 2019, I contacted eCommerce by phone and chats on numerous occasions asking why the delivery date changed to Oct 1st, and I was informed the date has not changed, yet the phone did not arrived on Sep 4th, I called again and this time I am told Sep 6th is the delivery date yet my Samsung account says Oct 1 2019. I don't appreciate Samsung employees providing false information. Please review copies of my chats ref., this problem, I have copies if you need them. You will see all the misinformation your employees have provided to me and review the phone calls, . The order number is D17LCWU073, it is unacceptable of all this wrong information, every Samsung person I spoke to gave me erroneous information, unacceptable, the way I see it is "tell the customer anything to get them out of the way." So I ask you, what is the expected delivery date, and if it is Oct 1 2019 then cancel my order.

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Evelyn523
, US
Jan 06, 2019 2:29 pm EST
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I purchased a Gear Fit2 Pro in February 2018. I've been using it all year without any problem. I do lap swimming at my local YMCA and finally a few weeks ago decided to take it into the pool to track my laps. The box and the say "water resistant up to 50 meters". Therefore I was certainly not swimming deeper than 50 meters nor was I scuba diving. I followed the directions precisely activating the water lock. Used it in the pool and it worked great. Even told me afterward I had a great workout. I followed the directions for shaking it to rid it of access water and deactivating the water lock. It worked find all day. Later in the evening it just stopped working. I put it on the charger and nothing happened. Tried another outlet for the charger and again nothing happened. Called Samsung and was advised to send it back for repair. I sent it back as instructed. It was just returned with a note saying devise found to be un-repairable due to liquid damage. My service ticket number is [protected]. The Serial No. is R5AJA0954FX. Model No. SM-365NZKNXAR. I am very disappointed in this outcome and plan to tell all my friends and the sales reps at the store where it was purchased.

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Samuel Bennett
, US
Nov 17, 2018 4:33 pm EST

I recently sent a sound bar to Samsung for Repair, they called me and said it was out of warranty and I needed to pay $80.00 to have it fixed. I paid the repair fee, and they sent the item back to me, still defective. I spent $20.00, to have shipped back, not to mention my time., and I spent a total of $100.00, and still not satisfied. I've been a loyal Samsung customer, for years, and have had many of their products, washing machines, T.V., Cell Phone. The one time, I have an issue, they drop the ball. They promised to have someone from the escalation team contact me, its been 2 days, still no answer. My questions is, is Samsung becoming to large of a company, and cant handle the volume of customer complaints, or is it that their products are becoming inferior to competitors, and they are dropping the ball on quality control, the commercials are great, but are the products and customer service just as good ?

Sam B
electricloft@gmail.com
Ticket Number#[protected]

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Fitzroy edmonson
, US
Sep 28, 2018 6:45 pm EDT

I will keep America n customers informed as to what happening with our services dwendling. I hope Samsung headquarters is paying close attention. Don't let Texas repair center ruin your company!

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Fitzroy edmonson
, US
Sep 28, 2018 6:41 pm EDT

Today i receive an acceptance ticket that my galaxy 8 phone will be repaired. Then after six pm the repair center sent a rejection ticket. This is going on for over a week with many man hours to put in for proof of purchase. Customer service managers reviewed the information then our friends in Texas reject it. Samsung is a Japanese company and japa n has respect for their customers. Their business is under threat by our Texas repair authorised dealers giving the company a bad name. I am about to request my phone sent back to me and send it to japa n to be repaired.

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7:35 pm EDT
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Samsung samsung stacked dryer

Why I will never buy another samsung product!

Here's the horror story:

Jan 03, 2009
I live in a tiny condo with no place to hang-dry my clothes
And I purchased a stacked washer/dryer from samsung and 5 months later the dryer stopped heating up.
The clothes would tumble but I couldn't get anything else than air fluff.

May 27, still under warranty, I called samsung and they told me they would call me back withing 24-48 hours
To schedule a contracted technician to look at it. They never called back.

June 1, I call back and they say I have to unplug the dryer for 10 minutes and
Plug it on again to reset it. Say it should work. It doesn't.

I call back, they say to try it again but for 30 minutes this time. It doesn't work.

They tell me again they would call me back withing 24-48 hours
To schedule a contracted technician to look at it. They never called back.

June 4, I call back asking to schedule a repairmen asap.

June 9, the subcontracted local servicing company sends 2 guys over to check it out.
They can't find the problem. They take away the dryer to their lab for further
Examination.

June 11, they bring the dryer back, and say it should be ok. They leave.
I try every setting available, simply doesn't heat up. I call back and tell them it doesn't
Work. They tell me they can't do anything else and will mark it as "not serviceable"
So samsung can send a replacement.

June 12, I call samsung for a replacement. They said I don't qualify, the dryer is
Still being serviced. I argue that the servicing company said cannot do anything more
To fix it. They say they will call me back within 24-48 hours. Guess what? They don't.

June 16, the servicing contractors leave me a voice mail to tell me they have the part to fix
The dryer. ? What? I call back, ask why they didn't close the ticket in samsung's system.
They say they will. They seem very confused..

June 17, I call samsung and ask for replacement since ticket should be closed by now.
I get put on hold for 20 minutes. (I found later that in the meantime
They called the servicing company to convince them to find the problem)
They get back to me and tell me that the service company has found the problem and that will come and fix it.
I tell them it won't work 'cause they spent a day on it and couldn't figure it out. Samsung says it's 99.9% sure
They will this time.

June 21, unsurprisingly, the service company comes back is not able to fix it.

June 22, I call samsung and ask them to send a replacement now! They say they will send
The request to the department and call me back within 24-48 hours. Guess what? They don't!

June 26, it's been a month now and I spent probably a total of 6 hours on hold over the phone
With samsung without my replacement dryer being shipped. I've had to re-tell my story all over again
Each and every time because nobody keeps track of any details or who spoke to me the last time I called.
I verified many times they had my phone number and it was correct, just to be extra sure!

Now I call back samsung and they tell me the service company still hasn't closed the ticket.
I call the service company and they tell me they did close it.
I call back samsung and told them they did.

They say they will call me back... By now you should have guessed they didn't.

July 2, I call back, they say it's written in the system i'm set-up for a replacement.
I ask when? They don't know, because the department is not yet ready to get a unit from the
Warehouse.

July 3, I call back, they say they will contact me starting next week to set up a delivery date.
They never called.

July 8th, I call back they say the woman in charge of the replacement is gone for the afternoon.
She will call me back tomorrow.

More than one month later, I still can't dry my clothes and don't know when
I will ever be able to. They never return calls, they are clueless and when they're not
They don't tell you the truth. It seems like they want people to forget about it and buy another one.

What a bunch of losers... I bought a new lcd tv last week and guess what? It was not a samsung.

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tiredfjunk
attica, US
May 23, 2011 2:39 pm EDT

starting the same process with dv210 dryer cooling light stuck on and wont heat to dry clothes. not going to go thru that bs, its going back to lowes. you big companies need to start looking at customer service and take care of consumers ! oh wait if you made a good quality product you wouldnt need tech help line!

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Samsung bum fridge

We bought a samsung fridge. Atleast most of these complaints received return phone calls. Our fridge started acting up about 1-2 weeks before our warranty run out. to this day which has been several months i have never been able to reach anyone other than a computer and have never had a return phone call. the temp. started raising and the temp. gage on the fridge started beeping continuously. That really gets on your nerves. In a few days everything in the refridgerator side was spoiled and we lost everything. we were unable to find anything that would help.you couldn't change or lower the temp because it would automatically change itself and start rising again.after a couple of days i woke up and my fridge door was open. when i opened the door to look in side the pull of drawers were pushed out and would not go back in. When i pulled the drawers all the way out the back of the fridge was frozen. it took 2 days to thaw out all of the ice. when it was finally thawed it has frozen from the inside where some kind of panel was and had frozen so bad that it had busted the plastic on the back of the fridge and pushed it inside of the refridgerator. there was ice frozen solid inside of that panel around multiple wires and something that has some type of alluminum covering on it that looked like alluminum foil. Well i dont have a lot of money to fix this and fix that so im not sure what i'll do to replace it. My income tax money bought that piece of crap to begin with. This was back in 08. Well, now this is july of 09 and i still have not received any phone calls. I have been using an old fridge in the mean time that is an old mcgommery ward brand. they havent been in business for years and that fridge is probably almost as old as i am and it just tore up this week. so now i have nothing. It must be nice to sell a load of crap for high prices and it doesnt even last to get any wear and tare on it. i was just wondering if YOU PEOPLE CAN SLEEP AT NIGHT AFTER SELLING THIS GARBAGE? by the way, there are no techs. for samsung in the united states. they're just a bunch of rip offs. You might possibly get a call from a tech working for a different co. Me- I'm still waiting on a call.

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Samsung customer service manipulation

You'll believe it when you see it.

I purchased a dtb-h260f digital set top box to convert digital signal input (June 12 2009) from over the air local tv stations to a first generation 1080i 32" lcd panasonic display. This box is touted to upconvert digital to digital hd and i believe as it is designed, it does a good job at video hd upconversion. However, upcoversion necessitates the use of a hdmi cable that conducts both video and audio. When working properly, the audio is amplified using hdmi and the end user enjoys a wider range of sound effects and an enhanced vocal clarity. The following explanation is a true account of my experience when the hdmi audio-output failed in this "magic box" and i had to engage samsung to repair it under warranty.

The manufacturing date, determined by the serial number, is august of 08. The date of purchase was december 9th. This is important because as you will soon read, these can and often times are, manipulated to stop warranty repairs until warranty periods expire. But first let me begin at the beginning.

I contacted customer service, explained my problem and agreed to let them send me a shipping label in the mail. It never arrived. A week later, called back, they offered to email it, i agreed, never arrived. Called again asked for supervisor, was transferred to "executive customer relations" and they explained policy, over and over. Finally got a shipping label and sent it off to the service center in riverdale nj. Was returned unrepaired. Called again and this time i stayed on the phone until the agent emailed me the return shipping label. I sent it off again and then the following happened.

I received an email that the unit had been received and would be repaired and returned within 5-7 business days. Two weeks later i find out that someone had manipulated the information in their computer to cause my repair to go on hold. You see, they put in the correct manufacturing date but changed the purchase date to kick the repair until the information conflict was corrected. The solution, upload the invoice proving the purchase date constitutes a warranty repair. Keep in mind, at the time of this writing the warranty peroid of one year from the manufacutring date of august 08 is still two months in the future. A person with common sense would do the warranty repair and be done with it. Not samsung.

Asked for a supervisor, was told a supervisor would review my file and call me with in 72 hrs. Two plus weeks later began receiving voice mails on my home answering machine indicationg that there is a problem with the purchase date. This is after i had uploaded the purchase invoice. Are you starting to see how calculated they have become in supporting the questionable products they sell? I will fill you in on a couple of other practices that allowed aproximatly two months to pass and the second repair has yet to be compleated. I might mention here that samusung policy is after three repairs, a replacement unit will be sent instead.

Upon calling in to customer service, they ask for your phone number. They then ask for you warranty "transaction" number. They review your file and then come back on the line and ask what you want. Each time you send the unit in for repair your transaction number is updated to a new number. If you are using a tranaction number of a more recent event they dont see the information from the other repairs. Please note, they get a lot of unhappy customers, a lot. So be forewarned that they usually are not the most compassionate and understanding folk on the planet.

I recommend that you use the phone companies thee digit code to cloak your phone number. At&t uses *67. I found that this company can automatically identify your phone number and send you in to a phone loop, or just disconnect your call. At times of high call volume at the service call center [protected] the calls will dump and you can spend upwards of five hours trying to get through. I did this because i was starting to become suspicious that the motivation of these folks was to expire the warranty period before the repair could be compleated. When you get dumped or put on hold, simply call back in to the wrong department and have them transferr the call. This circumvents the automated phone number tracking through their computer.S

To review, flagging problem phone numbers, manipulating purchase dates-requiring "verification documentation", promising to send shipping labels when they never arrive, not requiring the service center to repair the units adequately, and gererally lying cheating and stealing our time to problem solve these creative ways know only to samsung customer service cause most of use to never consider the samsung name ever again in any upcoming purchases.

Hoped this helped you reduce the time you will have to invest to get your samsung produt repaired. Good luck.

Brad belles

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Samsung loud deafening beeps, erratic

I have a company cell phone that continues to unexpectedly beep loudly in my ear. It does it when picking up voice mail or when trying to call out to some one... it is erratic, so it will go for awhile and not beep - and then it appears again.

I keep the phone charged up, so its not that - I know i ahve lost hearing in both ears because of this. Since, costs has been a factor to buy a new phone, I tried to use this one for now by always using my cheek as a buffer, but sometimes it happens that its close to my ear.

I wish there were a way to test this horrible phone. My earing is lost forever and I know it was due to the phone.

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Def Leonard Superfreak
Santa Fe Springs, US
Dec 01, 2009 10:00 am EST

My Nokia does the same thing and there's no way to avoid it. It's unexpected and blows my ear drum out. I want to cry because I know that permanent damage feeling in my ear. I also cannot afford a new phone, plus they all seem to have problems, like my boyfriend's iphone is difficult to find the right spot. One position you can barely hear and then a tiny movement to one side and you go from straining to hear the conversation to having somebody scream in your ear. Technology downgrades like our society. We are devolving. Watch the movie idiocracy.

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Samsung samsung monitor warranty

I bought a 30" lcd monitor (Samsung 305t) from newegg.com;
The monitor was dead on arrival. The powerlight came on but no picture. I contacted samsung support who then ran some diagnostic tests on the monitor.
The monitor failed all tests.

I was told to contact samsung support and set up a 5 business day swap. They were supposed to ship to a local ups store to do the exchange.
5 days turned to 10 to 15 to 20 business days.
Every time I called them they gave me the runaround; database down, we are "researching" your file etc. Never came up with a concrete date for the exchange.
I had the 30 day return policy from newegg. I returned the monitor and canceled the exchange.

I highly doubt samsung would make good on a monitor swap. Luckily, I had a spare monitor to work with.
Based on my experience, I would never buy a samsung product given their poor customer service for warranty replacements.
If you do a web search, you will find other customers with similar complaints.
If you want a 30" lcd monitor, go with another company, avoid samsung products as they do not come through on their warranty.

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shailesh_1922
, IN
Jul 18, 2011 5:45 am EDT

you see lvertical line in my lcd samsung monitor...i have replace monitor..plz...notes my complane..i have waeanty..ok.

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Samsung terrible customer service

I bought a samsung refrigerator from best buy in 2004 with a 5 yr warranty. 4 1/2 years later the refrigerator would not cool. I called best buy and they said they would have to get a technician out to look at it. The technician eventually called me and said they do not fix samsung refrigerators and to call best buy to schedule a different service provider. I called best buy again and this time they got a service provider that "fixes" samsung refrigerators. At this point we have been with a refrigerator for 1 week. The technician comes out and says we need a part to fix the fridge and he would have to order it. He stated he would call when it came in... I didn't receive a call so I called the service provider on a tuesday and was told that the part came in this morning and someone would be out tomorrow (Wednesday). They never came out. I called back on friday and was told the part just came in and because of the holiday (Memorial day) they would be out on tuesday. They never came out. I called back on wednesday and was told the part came in on tuesday and they would be out tomorrow (Thursday). At this point we have been without a fridge for 2 weeks. He came out this time and proceeded to fix the fridge. Once complete he said it was fixed and asked me to put my hand in the fridge to feel the cool air blowing. He left. 30 minutes later his office calls and said the techinician fixed the fridge but he found another issue that they would like to fix before my warranty ends.. It is something that may go out in 6 months so lets fix it now. I agreed. 30 minutes later my fridge does not work again so I call the service center and they tell me they will send the same technician out there. 30 minutes after that they call me back and tell me the technician said my fridge needs 3 parts in order to be fixed and they will not be in until june 5th. I call best buy and I am told that they will put in a replacement request in order to replace the fridge. I am also told this request takes 3-5 days which coincidently will be about june 5th. Best buy has terrible customer service and the service centers they use has even worse customer service. I am still without a fridge.

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Samsung warranty

We've been using our new 50" samsung plasma tv for 5 weeks, all of the sudden while we're watching tv a loud noise comes out of it and a line starts appearing on the screen. It turned out to be a crack on the panel, but in the inside. The tv is not even mounted, we didn't touch it, didn't do anything to it and it's been sitting there for 5 weeks. A tech sent by samsung looked at it and specify to samsung that there was no external damage, not a a scratch... Nothing, still they refuse cover the tv becaused they say we damaged the tv... How? By watching tv? I've also seen a few posts on different websites about this, has anybody been successful on getting the tv fixed? This is unacceptable.

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Update by misuarez
May 16, 2009 1:19 am EDT

Please join us if you are having the same issue: http://groups.yahoo.com/group/against_samsung/join

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Samsung refurbished product

I purchased a Samsung LN52A850 from Electrozone, purchased with VISA, they called back to confirm order and this was a new product but had been opened box from a bankrupt store. The TV arrived and it was a refurbished TV, (not by Samsung), it arrived poorly packed, TV obviously had been used, it had scratches over the unit, the instructions were poorly copied pages that were stabled together, and the DVD's were on blank copies that were hand written. There was a warranty card that was from a off brand warranty center in Newark NJ ie USA warranty. When I checked with Samsung it could not be registered. I have contacted my VISA bank and have disputed the charge as a switch and bait. I was not informed that this was a defective unit and that it would not have a valid warranty from Samsung.

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Samsung abysmal customer service

Customers in Singapore who plan to purchase a Samsung refrigerator should anticipate the fact that the device may not be designed or suitable for local conditions and that the level of customer support they will subsequently receive when things start to go wrong will be both "Uniquely Singaporean" and absolutely abysmal.
We purchased a large, single door Samsung fridge for domestic purposes three years ago and noticed that within 18 months, rust started appearing from inside the two fridge doors and working its way out to form dark, brown rust bubbles on the surface of the door.
The slow but enevitable progress of the rust meant that three years into the life of the fridge, the edges of the doors, the area around the handle and spots in the centre of the door indicated that our fridge is literally rusting away in front of us.
The Singapore product manager for Samsung told us personally that the fridges were designed in Korea "for Korean conditions" and were probably "not suitable for Singapore conditions" - but SAMSUNG SINGAPORE sells them anyway.
If you are planning buying a Samsung fridge in Singapore, be aware of this comment by the company themselves - the product "is not suitable for Singapore conditions" because the warrenty only lasts one year and all the problems subsequently are YOUR problem, not Samsungs problems - they honestly DONT WANT TO KNOW!.
Also be aware that the actualy standard of service offered by the " Customer Service Dept " of Samsung Singapore is some of the worst I have ever encountered anywhere in the world and Samsung Corporation should be totally ashamed of how SAMSUNG SINGAPORE is treating its global customers.
My advice - treat SAMSUNG SINGAPORE like you would treat a case of swine flue and avoid the company, its products and its Customer Service Dept especially like the plague!

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Carlton Lee
, US
Jan 30, 2019 4:53 am EST

Currently, we have a Samsung model RT-50K6257UT. It is supposed to be a new energy-saving model but has been anything but saving. I think that it has been leaking gas for quite a while. There is a joint in the tubing that has one pipe of an aluminum alloy and the other pipe is copper, copper rust can be seen on the joint. The repair person who didn't have the parts agreed that it was a manufacturing defect. Waiting Seven days for technical support. Freezer just freezing and refrigerator stays about 9 degrees. (To warm to keep the milk from souring.) Note: The Technician said he would attempt to get Samsung to repair it for free even though it is out of warranty. Something about it being both a manufactured defective and Warranty had just expired the month before. (I guess they probably want to avoid customer complaints or litigation.).

( Isn't it funny that in Singapore they all complain about plastic bags that go in the incinerator and make energy for Singapore, but don't come up with laws that require appliances to last a stated number of years. Must be way more polluting and wasteful of energy to replace refrigerator every 2, 5, 9 years when they could be made to last 20.) I think using a plastic bag to carry and store your fresh fish and then burning it in an incinerator makes you a hero. Free energy for Singapore. Making appliances that last 2 years makes the companies rich and pathetic.

My opinion after several months was that the only way to save energy was to set the Freezer at the warmest temperature -15 degrees and Refrigerator at the Warmest temp 7 degrees. Not cold enough for either. I ran it for a year at a medium setting but over the last 6 months or so have been turning it colder. JUST NEVER SEEMED TO WORK CORRECTLY. This Christmas just couldn't seem to catch up and finally a little over a week or so ago stopped working almost completely. Found out eventually that if I set the temperature at -15 and 3 it will freeze but actually go no lower than -5 and will refrigerate but be no cooler than 7.

Now the crucial point I called last Thursday and they sent a guy on Saturday. He said, 'he had no tools but would call back and set up an appointment for the next week. A different person with the correct tools. I didn't hear from him Monday nor Tuesday. I called Tuesday to Samsung and they said the would set up an appointment. No call Wednesday I finally called them. They said someone would call within 24 hours by Wednesday. I called them again after the 24 hours and they said they couldn't find the tech(s). Now they will make sure someone contacts me by Friday. (24 hours doesn't actually seem to be a SAMSUNG's thing.) Of course, Friday is in February, probably no one around. I'm not planning to by SAMSUNG again. Refrigerator, Phone or Washing machine.

By the way. The energy saving comment. I have a meter that can tell how much energy a product is using and loosely compared to the old Fridge/Freezer I saw no savings. Thinking CASE under the Lemon laws or other litigation if they don't fix it. Have requested a refund.

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docsuske
North Fort Myers, US
Mar 07, 2015 12:02 pm EST

I have a not-inexpensive french door Samsung fridge that started showing rust after 2 years- (door at base of water/ice dispenser) I tried to hide it with white fridge paint- but this has only gotten worse, & when contacting Samsung by email with pictures- (no response) & by phone- I was told this was a "cosmetic problem" & not covered by them- I would have to arrange my own repair.
This I did ($99 Samsung service call), & was told the door had to be replaced.
The service man then said these doors are no longer available, from Samsung.
He could find only 2 available from dealers- so ordered 1.
What chance do I have that this door will not suffer the same fate?
Obviously rust was a result of poor engineering &/or shoddy construction- this should not happen to any fridge & be considered "normal" or "cosmetic".
Had prior problem with ice-maker- which they did replace under warranty.
Poor reliability & poor customer care- would not advise anyone to buy Samsung & I will never buy another Samsung product, made by a company that does not stand behind their products & problems.

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atayho
, SG
Oct 17, 2014 7:02 am EDT

I bought the highest end samsung fridge and it got rusted on the door within a year.

Samsung replaced the rusted part and it rusted again the following year now they are offering to pay me abt 30% of my purchased price to take the whole fridge back!

What happened to the other 70% that I have paid that doesn't go to owning a good product?

Does this make sense?

I contributed abt 70% of the purchased price for their R&D went wrong?!

I will NEVER EVER buy a Samsung again. Terrible aftersales service! Taking more than 1 year to reply on a simple straightforward problem I face... A COMPLETELY LOUSY SAMSUNG PRODUCT!

What a joke for a world renowned brand.

Worse experience ever on home appliances. I don't recommend buying Samsung fridge if you are not a victim yet!

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atayho
, SG
Oct 17, 2014 6:17 am EDT

I bought the highest end samsung fridge and it got rusted within a year. Samsung replaced the rusted part and it rusted again and now they offer to pay me abt 30% of my purchased price to take the whole fridge back! Does this make sense? I contributed abt 70% of the purchased price for their R&D went wrong?! I will never buy Samsung again. Terrible aftersales service! What a joke for a world renowned brand. Worse experience ever on home appliances. I don't recommend buying Samsung fridge if you are not a victim yet!

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seha
, SG
Nov 20, 2012 4:33 pm EST

yes . i regret buying samsung refrigerator model RT59QBSL.i just bought it on 2 july 2012 after around a month the frigde giving me problem all mine vegies become spoilt because of the coldness. even after lowered the temp.the samsung serviceman said something wrong with the fridge lever control & change it. now it happen again and call them up on monday [protected]) regarding the problem and they are coming on fri, they are busy till thur.imagine that. there must be a lot samsung products spoilt.i have never come across a brand new product give me problems so early except samsung.

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Philip Ang
, SG
May 07, 2012 1:50 pm EDT

Yes, Samsung refrigerator and aircon cannot buy. My refrigerator is spolit just after 4 years! My parents' M brand goes onfor twenty years and no problems. The service charge is expensive! For the aircon, my neighbour's air con drips water on my ledge and is very noisy.

They might be cheap, but do not last.

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Hak Kiki
, SG
May 24, 2009 1:53 am EDT

From the way you described of the rust that had worked from the inside of the fridge doors, it showed that rust was probably contributed from your own liquid material that was spilled and seeped to the side of the inside of the door .

The rust could have been for some time already if the acidic spillage of liquid, like soft drinks and other food materials, was not cleaned up.

The corrosion starts from the inside surface of the door material. It further corrodes to the outside of the surface .

This rusting is not sudden thing. It creeps over time. The corrosion probably had gone on for several months, or even soon after you purchased the fridge.

Also, the water from the washing of kitchen floors may have contributed to the rust. The use of strong floor cleaner like the use of clorox, will cause rust. The clorox liquid is corrosive as it is a stain cleaning liquid. It probably have caused rusting on the doors, too.

During the washing of floors with mixture of water and clorox, the splashes of the mixture may have had wetted the door material from the underside of the doors.

Seriously, the material of the door is not made of stainless steel or steel that does not corrode. The material is normally a electro-galvanised coating on the base material of mild steel material.

The elctro-galvanised coating is a zinc coating on the surface of the base material. It helps to prevent rust but it does prevent rusting.

So the problem lies with 2 problems.

One is on the problme of the manufuacturer, Samsung. It did not have enough of zinc coating thickness on the metal base material.

Secondly, it did not have goos quality tests such as rust accelerations tests to see if how long will the base material last after the spillages of food ingredients, and floor chemicals, on is metal surface.

In any case, it is their standards of manufacture that consumsers cannot complain.

At best consumers should not buy their products. Consumers should continue to complain in "complainboard" in order force manufacturer to improve its quality standards to consumer demands.

Finally, the other thing is your maintenance of the fridge doors. You should also check if there is any punctuals in the internal surface of the fridge.

The pucture can cause liquid to seep to the base metal material. As the liquid in the base material cannot be cleaned, it can cause rust to occur from the inside to the outside of the metal.

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Samsung rebate not real

Advertise buy a Samsung Delve and get $100 rebate and free micro SD card by mail-in. Sent everything in and get back excuses as to 'why' the rebate offers 'cannot' be processed. Re-send info, fax info -excuses go all the way to "we cannot verify you have ever had an account with Alltel". Reguardless that they have copies of bills and the fact I have been a customer since 1997.

After MANY go-arounds as to 'why' the rebates cannot be processed from every excuse you can pull out of a hat, the final was 'sorry, the offer has expired'. Did ANYONE get thier rebate?

So now I am out several clams on a crummy phone that locks up, battery life is horrible and signal is weak - and Altell won't take it back because I 'attempted' to process a rebate. These Rebates are SCAMS! Get you to buy a factory broken phone in a guise to get it cheap by rebate then refuse to pay out the rebate nor exchange the broken device because a rebate was 'applied' for. ALLTEL FAIL, SAMSUNG FAIL.

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Samsung repairing of my celllphone

my samsung L700 memory card slot was damage so i gave my samsung L700 for repair in samsung service center Cebu City Philippines last december 18, 2008 until this date my unit is still on their hand they always promising that they try to rapair it but doesn't work so again they promise me to gave me another brand new unit but they always on alibi that they no stock yet from manila.

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Update by tremaine
Apr 15, 2009 3:35 am EDT

i would like to call the attention of Samsumg service center Cebu city Philippines to make an action of my complaint because it been along time the my unit Samsung L700 in the hand of service center they are not doing their jobs i am not a happy on their services!

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Emad
, EG
May 09, 2009 5:22 am EDT
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this is bad

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Samsung only 2 months of use, defective product.

After only having the ln52a750 samsung lcd tv, it began to automatically turn off and then back on continually untill you unplugged the whole set. This continues to this day as soon as you plug the tv in. It began this on feb 24, 2009. It is now april 5 and I have yet to get my refund (Because the part is on backorder, and they apparently have none in inventory to replace?) they have been jerking me around, and twisting things around like they are absolutely withing their 14-21 days of completion on the process because it was only approved to begin on march 24th, a whole month after it broke and I reported it as such. This has been the worst costumer service I have ever received and will never deal with the company again. I suggest you do the same.

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SmsngJunk
Beverly Hills, US
Jun 03, 2009 1:23 pm EDT

I and 100's of others have experienced the same problem. I have a 3 year old 40" Samsung LCD and about two days ago the picture is gone and you can only hear the sound. Of course my warranty ran out 25 days ago. I am not paying any repair fees after paying $3000.00 for this piece of junk. I have paid enough. These Samsung products are defective and we need to organize a class action lawsuit against Samsung. I am contacting other people with a similar problem. Please email me at kollar@optonline.net so we can proceed to organize something. We can't let this one slip by. These products are defective.

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Samsung disc incompatibilities

I purchased a bd-p1500 blu-ray player. I also purchased the movie australia. The player would not recognize it until I downloaded new firmware software and updated it. Fine. I subsequently purchased quantum of solace and the player did not recognize it, despite the fact I have the latest firmware updated. Samsung tells me I have to wait for future firmware updates, yet they cannot confirm whether it will correct the problem, nor can they tell me when the update will be available. So far I have had a 100% failure rate on discs, only one being fixed (Australia). Samsung tells me they can't do anything until the company producing the disc gives them the needed information. It appears this is true with all makes of blu-rays.
Frankly this is the best way to destroy the use of blu-ray technology when the manufacturer of the discs cannot be consistent in the formats they produce. You cannot be sure the disc you purchase will be readable or within what timeframe it might be fixed for you as the player manufacturers must play catchup.

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Lexx
Waterloo, CA
Apr 18, 2009 11:55 am EDT

Actually, there is more to the story. Samsung seems to be incapable of using a proper version identifier on different versions of firmware. There is ANOTHER version 2.4 that was just released, tagged 090416_01_BDP1500_XAA.zip (the original 2.4 was 090407_01_BDP1500_XAA.zip). Link above should get you there. The two versions are different, but of course, Samsung doesn't document their differences.

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Lexx
Waterloo, CA
Apr 14, 2009 11:10 pm EDT

Agreed, collectively this industry is a bunch of dolts. How the hell can mere mortal consumers keep up with this crap -- I am a computer engineer, didn't know that was going to required to watch movies when I went to school.

Anyways, I **had** the same problem. Samsung just released firmware 2.4 for BD-P1500 dated 090407 or 14-Apr-2009 or 16-Apr-2009 (take your pick, all 3 of those dates are listed side by side for that release, and note that today is 14-Apr-2009, so the 16th date is very impressive!). Can be found at link below. Absolutely fixed Quantum of Solace, no question.

http://tinyurl.com/c2tcn7

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koentje
, NL
Apr 11, 2009 2:05 pm EDT

I have the same problem!

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Samsung won't replace phone under warranty with manufacturer defect

I am outraged to discover samsung won’t replace my cell phone due to the port breaking. I own another cingular samsung flip phone where the port broke as well. Your warranty evidently has a & ldquo;loop-hole” where a manufacturer defect is blamed on the consumer!

I first called phone repair to ask them what & ldquo;f-84” meant and why this isn’t considered a & ldquo;manufacturer defect” and how is the port breaking considered & ldquo;abuse”. Not one person I spoke with could explain this comment nor understood the technician’s decision of abuse and explain how it is not a manufacturer’s defect. They transferred me to the escalation department supervisor on duty, angeli.

She didn’t know what f-84 meant nor could she explain anything other than repeatedly reciting to me the & ldquo;all or nothing warranty”; once the phone is sent in for repair and is found to be non-repairable, the product cannot be serviced and therefore simply sent back to the consumer. There was nothing she could tell me about replacement of the phone other than writing to corporate office. After debating my point for over 20 minutes, she finally transferred me to the ecr dpt. When I asked her why she didn’t do that in the first place instead of telling me to write to corporate, she told me this was standard procedure. Interesting?

I spoke with supervisor tiffany, at ecr department. She mentioned she had just discussed this same problem with another customer. She explained that with the code: & ldquo;f-84, pad lifted at charger port” this is due to the consumer pushing too hard when plugging in charger and is not covered under their warranty. She was informative and pleasant but after hearing my story, said this is samsung policy and nothing she could do.

My argument to samsung regarding this decision, is that people naturally would tend to slightly push the charger into the port if they were having connecting issues and this shouldn’t constitute & ldquo;undue stress or abuse” to the phone. If doing this for more than several times bends and/or lifts the inside pad, then this indicates the beginnings of the port breaking and should be considered a & ldquo;port manufacturer defect”.

Given address to send complaint letter to richardson, tx but corporate is in ridgefield park, nj. Want specific persons name to send to. Does anybody know who manager of communication & device solutions or mobile phone division at samsung?

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jv jh, US
Mar 18, 2009 1:03 am EDT

I am having the EXACT same problem with Samsung - word for word. I don't understand how a person can "abuse" a phone by simply plugging it into the charger. Disgusting.

I filed a complaint with my state attorney general's office. Not sure it will get me anywhere, but at least it puts Samsung on notice with the AGO, which could help someone else in the future. Anyway, the address I have for Texas is: 1301 East Lookout Drive, Richardson, TX 75082. Not sure who you address it to though. Good luck!

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