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1.7 1674 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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C
12:00 am EST

Samsung parts no longer available!

I bought a samsung refrigerator on july 7, 2003. I boutgh a sr-l627evss 21.9 pc and in may of 2007, a shelf on my door cracked. Since I bought a prolonged guarantee, I called the company for the guarantee and they sent a repairman within two weeks to look at my fridge. After one month, no news. I called the repair company duclos & freres and they said they are still looking for the part and they will get back to me. It took 4 more months and finally I got a call from the owner benoit duclos and he says he cannot get the part anymore samsung has discontinued the part.

For a refrigerator that is below 5 years old and parts are already being discontinued is ridiculous. I paid nearly $1800 for this fridge and the service is absolutely lousy. This was the first and last time I will be buying any samsung product for the rest of my life. Basically it is like telling me to spend another $1800 for a new fridge because the part I need is discontinued. It may only be a shelf but what is next to break on this fridge?

Hopefully someone will read this and find me a goddamn part for my fridge.

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12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Samsung - scam mail!

I received following email on 12-dec-2007, stating i've won sort of money, its look like it's a fake email as i've bought any product of samsung, please be aware Samsung uk promo 40 victoria street Hertfordshire, al1 3tg United kingdom Ref: fts/745/06 Batch: 308867bt Dear sir/madam, Winning notification Over the years the prestigious samsung uk promo...

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J
12:00 am EST

Samsung as soon as on both green light areblinking. but ac is not getting on. pl. give remedial points

While switch on ac two nos green leds are blinking.ac is not getting on. pcb&eye pcb are good kindly give tcech details. thanking you

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ashfaqhadi
, SA
Apr 20, 2013 1:27 pm EDT

I HAVE SAMSUNG SPLIT AC MODEL:AQ12FG
IT WAS WORKING VERY FINE, BUT THE CABLE FROM THE SOCKET TO THE INDOOR UNIT WAS VERY OLD SO I CHANGED THE CABLE AND WHEN I TURN IT ON... ALL THE THREE LED START BLINKING AND IT GIVES BEEP WHEN EVER I PRESS ANY BUTTON ON THE REMOTE AND THE AC DOES NOT START BY REMOTE OR BY POWER BUTTON ON THE INDOOR UNIT

CAN YOU PLEASE HELP IN THIS MATTER

ComplaintsBoard
L
12:00 am EST

Samsung technical problem, no picture displayed

Dear sir / ma'am,
We purchased around more than a dozen plasma television for our stores in delhi, ncr and jaipur. One of the televisions is giving trouble in our delhi store as theere is no display coming in the screen. We called the service department but they are quoting us very high by around rs. 22,000. But we fail to understand that such an expensive item and such a big brand name is giving such trouble. The television is mounted at our payment points and handled by key person with power suppl y control system. It is only 2 years old. It was working good till guarntee / warranty period. We request the concerned department to call upon us and sort the issue. We being a loyal customer of this brand and such a heavy buyer request to re-consider and do the needful at the earliest.

Regards
Store manager
Lifestyle
Mgf city square
Shivaji place
Raja garden
New delhi - 110027
+91 11 [protected], [protected]
Fax +91 11 [protected]
Mobile +91 [protected]

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Maureen
,
Oct 11, 2008 4:52 pm EDT

I have just bought a 19" HD Samsung TV a few days ago for my daughter - every night at a random time it starts up on its own and then switches off - some sort of radio sound when it comes on. Any ideas? Confused!

ComplaintsBoard
J
12:00 am EST

Samsung samsung's inability to service their clients!

The temperature on the fridge side of our double door refrigerator wasn't cooling anymore, the temperature just kept on going up. On friday the 16th november 07 I phoned several repair companies to come and look @ the fridge and to my surprise nobody was willing to come and even look at a sumsung. As soon as I mentioned the make of the refrigerator they were not interested. The problem seems to be samsung, they never have any stock, you wait days for them to respond to your request and it seems they just have this don't care attitude. It seems people in the us have the same problem, and I thought it was just because we were in africa. I have always regarded samsung as being a good quality product. But with non existent after sales service no more samsung for me and I will not recommend the product either. Ps still awaiting part from samsung!

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Roberta Roeth
Massapequa Park, US
Aug 06, 2014 6:41 am EDT

I purchased a refrigerator in January 2017. For the 2nd time the freezer door is broken. It is constructed of plastic at stress points. These break upon normal use.
I had the door replaced once under warranty. However, within a couple of months the same problem arose. I am now looking at a broken, unsightly freezer door.
Samsung very GRUDINGLY after much "arm twisting", has agreed to replace the door one more time. They (of course) will not guarantee I will not have the same problem again.
I requested a replacement fridge or a PRO-RATED refund so I can purchase another appliance. I am getting ZERO cooperation from customer service.
Do NOT buy a Samsung appliance as they do NOT stand behind their products. OR you will wind up like me - looking at an ugly fridge for 10 years.

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markhamron
Ada, US
Jul 06, 2013 7:18 pm EDT

I purchased the samsung rfg298 french door refrigerator.
After a power failure the display was non-responsive
This refrigerator is poorly designed.
When returning from a power outage or brownout, the power may not restart cleanly. This may result in the processor locking up.
A service call is needed. The on-line service request is very painful.
As an engineer - I find this problem disturbing and an indication of a poor design. Microprocessors should have watchdog circuits to prevent this type of problem. The most rudimentary reliability testing would have caught this problem.
I believe this is another example of korea dumping poorly designed product on the usa, and using low prices to get us to buy their junk.

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sanchita sharma
, IN
Apr 28, 2010 12:56 am EDT

Myself Sanchita. I have brough Samsung refrigerator and it is in warenty period. Sound is coming from my freez and its freezer part is slightly cracked. On Last Thursday(22/04/2017) and before that i made complaint for it on the customer care number-[protected]. My BP No is [protected]. 10 times i made call on same number to send the executive for the servicing but yet no one came.Every customer care executive said that executive will come but no one come.One of customer care executive given the seervice center number-[protected] & [protected].But No one is picking the call on same number .Some times they cut the call when i rang. i am getting frustrated so if i will not get the service, in future i will never plan to purchase samsung product

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Freezerless
Rancho Palos Verdes, US
Oct 18, 2011 5:22 am EDT

We have been without a freezer for 6 weeks! The freezer is part of a Samsung refrigerator that is less than 2 years old. We bought the fridge and freezer from Sears and bought the extended warranty. It's been so bad I will never buy an appliance or anything with a warranty again from Sears and I've been a longtime loyal customer. We called Sears initially and they scheduled an appointment about a week in to the problem. They cancelled twice and finally showed up 3 weeks in to the problem. The repairman said we needed a part and to call Sears back once it arrived. I did just that. The part took a week to arrive. I called right away and they said the soonest appointment was 2 weeks out again! They came out the 2nd time and the repairman said it was "fixed". Well, it wasn't fixed. We're still without a freezer and we're now 6 weeks in to it. The soonest appointment is October 27th, another 2 weeks out again so by the time they arrive I will have been 8 weeks without a freezer. This is totally unacceptable. I have tried to escalate this to managers and all they can say is they don't have enough people to do the repairs. Really? I hope others read this so they know to stay away from Sears when it comes to products with extended warranties, unless you're willing to live without it for at least 2 months or more! By the way, I lost a bunch of food when the freezer first went out. They have not offered to reimburse me for the lost food yet, but I just found out I can claim it. Nothing like being proactive with customer service (not!).

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Mrs M. Sabdia
,
Feb 26, 2008 4:42 am EST

My new fridge thats barely two months old started giving me problems.. I contacted the company I purchased it from, who then contacted samsungs service centre... Its been more than two weeks since the initial query, and after speaking to a call centre agent regularly, I still have no joy. I even spoke to the head of the department - mr aslam ali, who now doesnt take my calls, and is also giving me attitude.. I havent been spoken to with such disrespect ever before. The service is really pathetic. Actually its really sad to see that an international company like samsung developing a reputation for bad service, and its even sadder that the people who are there to help, dont actually care...
I definitely wont be puchasing another samsung product.

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Kawaljeet.singh
, IN
Jun 23, 2012 1:27 am EDT

Hi,

My refrigerator's compressor not working since 2-3 months. The customer care team in faridabad are replacing the compressor every time, now it's 6th time when the compressor not working within 2-3 months. samsung claim that refrigerator is stabilizer free but as per customer support team we have purchased the new stabilizer, but the problem still same. The customer support team are not able to find the root cause, he just wasting my time. I'm really frustrated to get the support from Samsung support team.

SearsCare
SearsCare
Chicago, US
Oct 18, 2011 7:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To Freezerless,

I'm very sorry for the bad service that you've received surrounding the repair of your freezer. I completely understand the importance of having a working freezer in the home and I'm sorry that you have had to endure this long period without one. My name is James and I’m part of the Sears Cares Escalations team and we value you as a customer. There are several things that we can help you with including a sooner repair appointment and your food loss claim. We desperately want to turn this very disappointing experience around. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the repair was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Freezerless) for reference to your issue, and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support

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sanjay surve
,
Jun 01, 2008 10:31 pm EDT

cooling problem

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Ashmeet sethi
,
May 31, 2008 1:14 am EDT

Dear sir,
We had brought our refrigerator in the year 2017 the model no is SR-S24 FTA Side By Side
This model is not availabe now in market as your executive has told us.
We would like to tell you that even when our refrigerator was in the warranty period no one came in for the service from your side and after the warranty period oor refrigerator has got spoiled and your executive has told us this i a very old make and parts of it are not availabe
Kindly tell us what shoul be done we paid a Lac for this fridge And today we get to hear that this fridge is not wort 10, 000/- also.

Please look out for a solution.As samsung seems to have name all over the world, but services are poor and people at your end just say that the fridge is old enough and not worth go in for something else

This kind of attitude is not done as we all work hard to eary money so that our family can get a better lifestyle and where in people like us spend to the fullest and buy good products for our house.

Sir you kindly look in to this matter

Thanks

Ashmeet

ComplaintsBoard
A
12:00 am EST

Samsung worst service of samsung

I have a samsung colour tv in the name of my father sri i. P. Sharma, model no. Cb-5339z, it goes out-of & ndash;service in january 2007, I have repair it from authorised samsung service centre (Vision cool service) 2, new taratala road, kolkata & ndash; 700 088, on 18th january 2007 of paying rs.200 / - (Cash receipt no.0193) as service charges.
After a gape of 6 months the tv set again gone off, this time my tv set gone to the workshop of the same authorised samsung service centre (Vision cool service) , they have return the set after repair and changing five parts including smps, the day it came to my house it didn’t work and it goes again to the work shop and return back on next day on 7th october 2007, with a charge bill of rs.2047 / - (Cash receipt no.5813). No service engineer came with the set to install it properly, the guys who came to my house at the time of pick-up and delivery they did not know about the position of cable and cd-player wires and even where is the switch of the tv set, there after not a single call came from samsung service centre.
After a month on 10th of november 2007 it again goes off, I registered a complained on 12th november and very next day a service men came to my house and said that smps is goes off, which was changed just before month and the charges I have to pay because it already complied 30 days of service, I said I will not pay, because it repaired just a month ago, he replied he discuss the matter in company and a call me, after 24 hours no call has came from samsung service centre. If every month smps goes off then I have to pay rs.500 / - just for repairing purpose, which means spending rs.6000 / - every year just for maintaining a sumsang colour tv. I think it will be better for me to purchase every year a new tv set except samsung.
I am really filling very sad to say that the company like sumsang has poor service and thinking about the future relation with the company.

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Anindita
, IN
Sep 25, 2010 5:41 am EDT

I also agree that the worst service which no company can provide in this earth. I have bought a Samsung 22" LCD and lodge a request for wall hanging ( request no - [protected] dated 22nd Aug'10) and after several follow up (through phone) nobody turn off till date and even no phone call for any status co for the same.
I request all the people not to buy any Samsung product if you want after sales service.

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amzadshapon
, BD
Dec 29, 2009 7:51 am EST

I am from Bangladesh. There is only one service centre in whole Bangladesh. So it is very difficult for sansung home appliances get repaired who are out of dhaka city.

amzad
laksam,
comilla,
Bangladesh

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teelondon
London, CA
Jun 24, 2009 2:40 pm EDT

We purchased a Samsung LN40A550 and were quite pleased with the design and picture quality. Eight days after the warranty expired, the tv died. No picture, no sound, and it would not power off unless unplugged. Samsung customer service and the floor management in the call centre took a very "too bad - sucks to be you" attitude. Extremely disappointing. Even in the suffering auto industry I know they have some measure of goodwill after warranties expire. Where my husband works it is 20, 000 kms "or so". Samsung does not stand by their products and does not care about customer retention, even when given the opportunity to do so.
Samsung anything? Never again! Tell your friends.. I'm telling mine!

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depress
, MY
Jun 22, 2009 6:25 am EDT

i do agree and know how u feel abt the samsung products and services...as i also bought from them a 67" plasma TV. samething, it's off during the warrently period ans the service dept had changed some parts like engine or dun know what part and guess what? the problem still the same. and now, they try to get rid of free service charge! i will go to the consumer dept for complant and i will make sure i get a new replacement! NO MORE SAMSUNG!

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Alam
,
Sep 07, 2008 2:43 am EDT

They tried and lastly
They have fixed my TV

Job No: 18077/2008GT
Model : CS21t4
Si No : 04633ZAXC00156T

Status : Closed

thanks to u

M.S. Alam

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Alam
,
Aug 15, 2008 8:46 pm EDT

I'm From Bangladesh.
I bought my TV from Mirpur SAMSUNG show room. Within my 3 years Guarantee. I gave my TV to service center located

Electra International
Service Center
(9th Floor), 56, Purana Paltan. Phone 9568233/9566375

Job No: 18077/2008GT
Model : CS21t4
Si No : 04633ZAXC00156T

DATE OF ISSUE : 02-AUG-08

After receiving the TV : They didn’t fixed my problem

Then 2nd time: I againg gave to service center : No result Same as before

3rd time : the Samsung guy came to my house did some thing : next day same problem

And now you tell me what kind of service they are giving ? How many time i'll bring TV to service center

Its really Worst service . Pleas do some thing

best regards

M.S Alam

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maruti
,
Jul 17, 2008 11:18 pm EDT

worst dealing in kolkata, they just sell the products, plz dont buy samsungs product, go for lg or sony plzzzzzzzzzzzz

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tham
,
Nov 14, 2007 9:46 am EST

http://astore.amazon.com/samsung-lcd-hdtv-amazon.com-20

Buy new HDTV low price HDTV by amazon!

ComplaintsBoard
N
12:00 am EST

Samsung poor quality product!

I bought a brand new samsung slim fit 21inch tv last july. But less than a month the tv got busted. Its not showing any pictures at all. Got fixed for awhile but after a month the issue persist. Arranged for a service tech but after a day the same issue occur. Service tech was scheduled again but after a day the issue keeps on occurring. I can't believe samsung product are like this, and to think less than a month the unit got busted. Its so ridiculous! I don't think its a good idea to buy samsung tv.

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Rajib bairagi
,
Nov 12, 2007 6:09 am EST

Samsung Slim fit is a horrible product and so the service. I am also repenting buying this product.

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A
12:00 am EDT

Samsung faulty washing machine

I think the below mail recentlty written to the dept should explain everything:

Hi,

This e-mail is addressed to mr. Pramod kr. Rai, in charge of the ghaziabad service centre and, is my last try before lodging this as a complaint with the consumer court.

To start with I purchased a samsung fully automatic washing machine (Model no: wa82hag) in jan 2006 from ghaziabad.

The machine worked really well till mid of 2007 and since then I have constantly been in touch with the samsung customer care and the so called engineers that visit my place.

There have been 15 phone calls to the customer care in the last 4-5 months for 5-6 problems and there have been at least 10 visits to my place (I have the records, and I know that you also have it).

Now after:

Wasting 2-3 days every month with samsung service department
Phone being banged just because they did not have an answer to my polite query (Mr. Saket of your department to be precise)
Hundreds of fake promises being made both by engineers and customer care
Senior engineers coming to my place (Charanjit of your dept) and committing that I will call you by evening because there is a part that's missing
Senior engineer coming to my place and boasting that once I visit and repair a product that product never gets faulty again

My concern is that why the product cannot be replaced as:

Having so many complaints in such a short duration of time is not enough
All the experience that I have and managing a team of 100 members in my office, am I foolish enough not to understand that the machine has something that cannot be rectified
The warranty will end in 4 months time and this has been dragging since the last 4 months
You do not have an engineer who can rectify the problems
If the machine has a warranty of 2 years that means it can be replaced within that and not just 2-4 months after purchase (As per your engineers)

Going forward:

I will be more than happy if some senior person who has the authority to get this piece replaced gives me a call ([protected])
I will not be surprised (After the last 4 months) if this e-mail goes to trash and I do not get a response

Please understand:

The importance of customer service
The impact it will have on samsung as I will not be able to recommend anyone to go for samsung after my experience.

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thomas joseph
, IN
Apr 09, 2010 8:59 pm EDT

not working

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sukr_ksk
, IN
Oct 07, 2009 4:28 pm EDT

any one know the samsung customer care tele.no in bangalore-near krishnarajapuram- pleaase mail to me .sukr_ksk@rediffmail.com.or please contact to the mob.no - [protected]

i have a problem in fixing the hose

Thanks and Regards
K.Sureshkumar

ComplaintsBoard
C
12:00 am EDT

Samsung samsung manual only in spanish

I bought one of your refrigerators on october 6, 2007. Unfortunately, I opened and cleaned it before checking the manual. The basic parts were already installed but there was one part that I did not know where to fit. When I checked the manual, to my surprise it is written in spanish only. This manual is of no use to me. I then went on the internet and this product was not listed either. What do I do. How do I get the information. I suggest that your manuals be written in at least two languages. Also I am asking that the information for this particular product be posted on your website so I can have access to it.

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jose
Harrisonburg, US
Mar 16, 2009 1:48 am EDT

lo compre sin manual era el urtimo que avia en la tienda porque la estaban cerando

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M
12:00 am EDT

Samsung worst experience I have ever had

I purchased this TV 4 years back and it has been giving me problems ever since. Almost every 3-6 months, there is some problem. Just two months back, the service engineer, unable to locate the problem, took the set to the service center at my expense and then asked me to change two major circuit boards costing as much as a regular TV; i did that and within 2 months same problem came up and the TV is down. On being reported again, this time the service engineer says, the problem must be with picture tube and u should get it changed. The service people know nothing and are taking consumers for a ride. The head of the center says that the technology is obsolete and i should dump this set now.

This is the worst experience I had and never in my life would I buy a samsung product. Moreover, I would make sure to publicize the company's disinterest in providing after sales service and the attitude of its service engineers.

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12:00 am EDT

Samsung doubtful service

I am not getting desired service from samsung dehradun service centre. My microwave oven model: c103fl, bearing product serial no. 01657dby802266t is out of order. I lodged a complaint (9920) to the samsung service centre, dehradun. The service man came, checked the oven and said the pct requires change. Next day he brought a pct in an open box (Not sealed) as it is required for new part. On asking about the genuineness of the product, I was told that they receive the part like this from new delhi. However, the pct never looked like new one. Rather it was already a used one. Even after installing the new one to the oven, it did not worked. I was told that the replaced part is not ok and he will repair the oven the next day.

Total charges I was suppose to pay was pct charges rs.2392+ vat rs 299+ services rs 281 = rs rs 2972. I have doubt about the parts supplied by the service centre. How can a customer be satisfied when sincerity of the services is in doubt?

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12:00 am EDT

Samsung microwave oven frequent breakdown

I had purchased a samsung microwave oven, model no. C103fl for my personal use, from m/s ideal home appliances, trivandrum on 20.8.2004. Initially for about ten months the microwave oven gave very good performance. But immediately after about ten months it had started giving problem in that some times the microwave will not function or some switches will not function, etc. When I contacted the supplier they gave the address of your authorized service centre, ie. Mereena electronics, trivandrum. With repeated call the service personnel came and attended the job. The service engineer cleaned the contacts and the oven became operational. This breakdown and repair is being continued for the last two years and each time on payment.In last may the service man replaced the pcb (Rcs. C103.08) costing me around rs.3000/-. Again in july, 2007 the item had started giving problem and the service man did come and rectified it. But by first week of this month the problem again started and the oven is not working at present. I had informed m/s samsung electronics india ltd. , the manufactur errof the product in detail about the problem. But no reply so far. Poor service and defective products.

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12:00 am EDT

Samsung incompetent, inefficient customer service

My samsung tv which was attended to after several calls failed again with the same problem after a week. Repeated efforts to get the service technician to rectify the problem is not bearing fruit. The company has hired a bpo for taking their calls and every time I call I am promptly given the answer that my complaint will be attended to the same day. But nobody comes. The service engineers are incompetent, inefficient and they have no idea what the problem is and are unable to locate the problem. After coughing up 1800 rupees for the service I am left with a defective tv. I will advise one and everyone not to endorse samsung products which are defective in nature and have no efficient service engineers. The company is a total fraud and should not be allowed to sell their products in india.

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12:00 am EDT

Samsung poor quality!

Hi, I have a not yet 4 year old samsung 34" 100hz television.
Going from first service call in the first month to now 6th call all for same problem, I have been without the tv about 4 months, or more, in this period. Last time said could not find problem. Suggests something may have been loose.
Time before samsung said no arts in malaysia but insurance company found part in singapore.

Friend had panasonic, had fault 3 times in 9 months and they gave her new tv.
Purchased tv through senheng and customer gets no great support, they cannot even honor their service rules.

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12:00 am EDT

Samsung inadequate warranty service

Since then color patches are observed on the screen and the picture also appears to be tilted, but samsung service engineers reply was all the tv sets looks to be tilted. Atleast this kinds of reply I do not expect from the service peoples of such a brand item in the market which is selling tvs with tilted pictures. I think might the service engineer is not competent to handle such typical problems or he is not so technically sound. Very poor service from samsung.

Fyi the yoke of the tv set was changed during warranty and the warranty is still applicable.

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12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Samsung before you buy anything samsung!

Till today I have not received my $100 rebate for which I filled out (Religiously) and send in on time all of the required items! I received a denial card: "your item is not eligible" although the add (With a link to the rebate) clearly proves that I and many others on line are being cheated out of their rebate money. My registered complained letter to samsung was refused! 2 letters to circuit city were unanswered! This blatant rebate fraud/false advertising should be stopped! My research found over 500 consumers complains on file with the nj bbb! I send letters with copies of all my supporting documents to two attorney generals, nj-bbb, ftc, channel 5-shame on you, investigates, bill oreily. Link to nj-bbb

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Ripoff2011
, US
May 23, 2017 12:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Samsung claims to offer a rebate of 6 months of free Netflix, a 64 GB Evo+ micro SD card and clear view standing cover when you purchase a Galaxy S8 cell phone. You will not receive this rebate no matter how much time in accuracy you put into your claim. If anyone has received this rebate please let me know. Samsung is committing false advertising on a large scale. My story:
The Samsung app to claim the rebate would not work.
1st phone call I reached the Tech department quickly and they gave me a ticket number and told me to call during open hours.
2nd phone call was answered in a reasonable time but then I was transferred to a one and a 1/2 hour wait. I did wait one and a 1/2 hours to talk to a Samsung customer-service representative. I was told I would receive an email within a week. The email has not come. It's been a week.

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12:00 am EDT

Samsung poor quality product!

I purchased my samsung refrigerator on january 17, 2005 at bestbuy in patchogue for the price of $989.99 plus $50.00 delivery fee. I have enclosed herein, a copy of the sales receipt.In february of 2007 (The later part of the month) the freezer began leaking. The freezer was accumulating ice on the back part and then the ice would melt and then leak on the floor. I contacted samsung who told me to call dukes appliance and they gave me transaction #[protected]. On march 7, 2007, a technician named rob from dukes appliance came and said the problem was that the drain was frozen and blew out the drain. The fee was $92.33 which I paid. On march 12, 2007 the freezer leaked again ruining my new wood floors. Dukes appliance sent a different technician, andrew on march 14, 2007 who said the problem was the defrost kit and they would have to order one. I was once again without a refrigerator! In late march, when I called dukes appliance to see when the defrost kit would be in, they said it was not the defrost kit and would sent another technician out to my house. On april 2, 2007, they sent andrew and carmine who proceeded to diagnose the problem for the third time. This time, they said that a wire (The heater connection) was off and they put it back on. They lost some of the screws that were needed to put the back of the refrigerator back on and my husband was extremely annoyed at the whole process. Here is four months later with the same problem. There obviously is a defect in this refrigerator. I have also contacted samsung during the whole repair process. The hold time on the phone is extremely long (At times 30 min) only to be given to a "special tech" with another hold time. The outcome was that its our problem and not theres. If dukes appliance would have given us receipts and said our refrig. Was not good they may have gave us a refund. Get and keep all receipts! And get diagnosis in writing.

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12:00 am EDT

Samsung poor service!

We purchased a new samsung side by side refrigerator from best buy 4 yrs ago, a beautiful top of the line model. The unit worked perfectly until about 3 months ago. It appears that the unit will not go into the defrost mode and defrost the fridge portion of the machine. I called best buy to have a service tech come and repair the unit, knowing it was not covered under the warranty. The tech, (Nice guy) called me up to inquire as to the problems I was having with the unit. Over the phone he said that he would gladly come out, however, it sounded like there was a problem with the motherboard or other related defrost sensors or parts. He said that all he could do was to replace the parts 1 by 1 to fix the problem and that I had to purchase all these parts for the repair. I was shocked and ask if he has a ohm meter to first ck whether there was continuity at the plugs to determine if the motherboard or other related parts were really bad. He stated that the samsung, (Like the lg and other upper end fridges) were very sensitive to power fluctuation's and motherboard failure was a common problem. I canceled the visit, called the local authorized repairman, and got the same response. The local authorized repair shop stated they did not know a lot about the unit and would call the factory about the problem. The local guy never called, and after 3 more weeks I called 6 times trying to get the unit repaired. I finally gave up and ordered the needed parts thru "1st source", a local authorized parts dealer for samsung. I ordered the parts 2 weeks ago and yesterday called the counter guy to find that the parts I need were discontinued from the factory and no longer available. Now what?

So now I have a beautiful yard fixture!

I am also shocked at the samsung service department. I can not believe they would be so difficult to get information or help from. It seems they rely on the local service people and insulate themselves from their customer.
Shame on you! Like the other consumer with problems, I will not purchase anything from a company with such a reckless disregard for the customer. I also encourage everyone to just check out the support department and see if you can even get a person of technical ability on the phone, call from a line line because it will be a long wait!

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DEVENDRA PALIWAL
,
Sep 06, 2007 12:00 am EDT

I m having Double door refrigerator 320 Ltr., Last 10 days no proper cooling , only very little cooling in freezer . Though i have register complaint at service station & complaint no. [protected] on 30th august 2007 but no action has been take only once service engineer has attended the complaint but due to non availability of spare parts nothing has been done till 6th september & even after reminding every day three times in a day. Such a shameful feed back from SAMSUNG INDIA!

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Sahr
Acworth, US
Oct 26, 2009 5:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought an expensive samsung refregerator a couple of years ago and it has turned out to be just another piece of junk. The Ice maker has gone bad. actually, it detached
itself and its just sitting there in the ice compartment. I bet it costs as much to repair it as buying an new one.

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SATHEESH
,
Nov 02, 2008 4:26 am EST

Water is coming out from the bottom of the fridge in huge quantity.
my mobile number [protected]

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H.S.Desai
,
Sep 27, 2007 4:32 am EDT

I have a new samsung refrigerator, I feel same problems

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sam
,
Sep 17, 2007 4:49 am EDT

I also feel the same in my new samsung refrigerator

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Santha L
,
Sep 17, 2007 4:41 am EDT

Water Tray on the back side of the Refrigerator on the top of the motor is ruined badly. I approch the service centre in Trivandrum, but didn't get any help or parts to replace.

ComplaintsBoard
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12:00 am EDT

Samsung service center not giving me satisfaction!

I'm sachin. I have purchased a desktop from esys from the starting day (1st jan 2007) I got problem in my monitor. When I complained to the company. They transfer me to samsung by saying that the monitor is manufactured by samsung. Samsung took my monitor to service center. And return me after the 10 days. The problem is not yet solve & they didn't return my stand.

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NG MAY LI
, MY
Dec 18, 2009 12:05 pm EST

I owned a SAMSUNG Washing Machine - WA1350S since year 2003 but unable to turn on the power since early Dec 2009. When the Samsung Technician check on 16 Dec 2009 had finalized that it is PCB DNA and he told that there is no more stock for replacement PCB for this Model.

I wondering that if Samsung Product do not keep any spare part to serve their customer after service like my case own a Samsung Washing Machine for almost 7 years only facing problem and need to repair but Samsung unable to do it.

I feel Samsung do not respect their customer and unable to provide a very good service after sale for those customer own their product but after warranty period.

Is that this signal all the customer in this world who purchase Samsung Product have to throw away their Samsung Product once have problem on their product due to Samsung do not have Spare Part to repair it.

If this is the case then I think better do not continue to support Samsung better go for other brand that can service their customer better even after warranty period. How can we trust Samsung Product in future for this kind of bad service?

Hope Samsung Co. looks seriously on their customer that need better service and have quick reply and provide a good solution for my problem.

Just to strongly clarify that I'm Samsung Product Supporter for so long. I own Samsung Refrigerator, Washing Machine, Microwave and etc.

My Details:

Name: Ng May Li (Miss)
E-Mail: Ng.MayLi@hotmail.com
H/P: +[protected]
M'sia Report No.: [protected] done on 15 Dec 2009

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Ashutosh
, IN
Jan 30, 2009 11:39 am EST

Ashutosh myself, i have bought samsung LCD monitor, my complaint no is [protected], my cell no is ([protected]). i hav called many times to samsung technical department, Always they give a advice to do same specific task and say that do ur problem will resolve, i hav done it many times but i m not getting any benefit from this.now when i m calling they are not recieving my call.
if you kindly help me i will grateful to you.

Ashutosh

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sailendra singh
,
Nov 18, 2008 8:22 am EST

my cell ph is not working n the attorised service dealer is not doing there job properly my phone is of 3month kindly do something about this matter

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Arindam
,
Sep 02, 2008 12:31 am EDT

Hello,
Sir
i had purchased 80gb Samsung sata hdd from Kolkata in feburay 2006. After that i had a problem in hard disk since 20th aug 2008. some importent data in my hdd.the problem is, HDD is not dected in my computer. but i want to recover or get to back up of my HDD.

i want solution from your end.
if you kindly help me i will greatful to you.

"Arindam"

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Biplab Tah
,
Jul 11, 2008 11:56 am EDT

Hello,

This is regarding your worthless after sales and warranty support system. We are very much unsatisfied with your support. I have 3Pcs Samsung HARDDISK within warranty period. but our local service center refused us to receive the material. Would you please reply me what we have to do for the next? I have the detail of the material (Hard Disk)
Biplab Tah

For Advanced Computer System

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Rajib bairagi
,
Nov 12, 2007 6:16 am EST

The Samsung service is horrible..

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sushil ashok kamble
,
Oct 11, 2007 4:03 am EDT

Hi, had purchased 120 gp Samsung hdd from Mumbai in jan 2007. After that i had a problem in hard disk. Then I had given my hard disk to Samsung service center at Lamington road express digital system. After 5 days I have been get my hard disk back by replacement and that hard disk have big problem than previous hard disk . Hdd can not be formated by me. before giving me another hard disk they should have checked that Hdd. they are not giving the right services to costumers.

This is the worst costumer support I have ever met. I am so much disappointed with this service.

ComplaintsBoard
B
12:00 am EDT

Samsung poor service, faulty equipment!

This air conditioner failed to function properly after 1 year. The electronic thermostat controls failed and the a/c unit ices up. I sent it to wind service in hicksville, n. Y. And they have had it since august 3rd and claim they are waiting for parts. This is poor service from and authorized repair center as well as poorly built a/c units. I will never recommend nor purchase another samsung product.

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melanie stanich
,
Sep 28, 2007 1:43 am EDT

I cant agree or disagree cause your complint was not clear. More details are needed. Please dont take this as I am sticking up for Wind Serv. I Worked for this company and if they say they are waiting for parts... They are waiting for part and I would put money on that. There are situations where parts get back ordered. the only cases that I know Wind Serv ever waited for parts is

1.Its a part that is rare and to order them in bulk is a huge money waster because some parts we used 1 a year some once a month... Ac parts in August GO VERY FAST! It was always the manufactuer that always made us wait!

2. Recall parts need to be ordered in bulk but sometimes you dont know how many you need to order untill you find out how many customers will bring their unit in to us... If we order say 20 parts and one day 4 customers bring in the unit then and the next day 4 ect... then one day 15 then we order more. Some customers get a recall on AC and wait till july to get the repair! Use you head! You get recall in Jan bring it in then! DUH! Not when Everybody and their mother needs AC repair at the same time!

Wind Service Puts nothing off and does their work VERY FAIR!. The apppitments are very organized. Firs come first serve with repairs such as garbage disposals dishwashers or washer and dryers. no exceptions! Think about a hospital... They go by "treage" You come in with a stubbed toe wait for a doctor for an hour and a baby comes in and they take the baby right away... The ones that are hurt the most go ffirst.. If your appoitment is at say 1-3 and the repair man tell you he is on his way to you to fix your dryer ... and a call comes in to us that a 90 year old woman's AC broke on a 90 degree day we will go there first ( she could die!)

Another thing... People...use you damn head...dont get pissed off if the repair man comes to your house because your dishwasher is flooding bubbles because you put dishliquid instead of dishwasher liquid then charges you the diagnosis fee for telling you that u they make dishwasher liquid for the dishwasher and dish liquid for washing by hand... there is a reason for that...DUH!

Leave the receptionist alone! Its not their fault that your "waiting too long for you appliance to be fixed!"

I loved this job... But the owner fired me! Why dosent it bother me? Because as hard as I tried i made too many mistakes. But the business is his bread and butter. And I know how devestated it was for him to have to do that to me. I will stand by Howard spun in a heart beat. So please... Be patient... He's doing his best. He dosent want to lose a customer for one... and two im sure he would bend over backwards for you if something needed to be repaird that was needed like a fridge. You would be put above a dryer.

Anyway sorry about your AC... Give this company a chance. Like I said they get ALOT of AC in august.

Samsung Customer Reviews Overview

Samsung is a global technology giant that has been providing innovative products and services for decades. The company has a strong reputation for producing high-quality electronics, including smartphones, tablets, TVs, and home appliances. Samsung's products are known for their sleek designs, advanced features, and user-friendly interfaces.

One of the most significant advantages of Samsung products is their reliability. Many customers have reported using Samsung devices for years without any significant issues. The company's products are also praised for their durability, with many users reporting that their Samsung devices have survived drops, spills, and other accidents.

Another positive aspect of Samsung is its customer service. The company has a robust support system that includes online resources, phone support, and in-person assistance. Many customers have reported positive experiences with Samsung's customer service team, citing their responsiveness, knowledge, and helpfulness.

Samsung's products are also known for their advanced features and cutting-edge technology. The company is constantly pushing the boundaries of what is possible with electronics, and its products often include features that are not available on other devices. For example, Samsung's smartphones are known for their high-quality cameras, and its TVs often include advanced display technology that provides a superior viewing experience.

Overall, Samsung is a highly respected brand that has earned a reputation for producing high-quality electronics. Its products are known for their reliability, durability, advanced features, and user-friendly interfaces. If you are in the market for new electronics, Samsung is definitely a brand worth considering.
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