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Samsungdefective oven

Review updated:

We bought a Samsung 5.8 cu ft freestanding gas range from Sears in November 2013 while we were renovating our kitchen. We turned on the oven the first time almost a whole month later due to the renovation and found that the broiler did not work properly. It would display a "door" message on the panel to indicate something wrong with the door. Later we found that the self-cleaning didn't work. When we started the self-cleaning, after about 10 minutes, it would shut down the self-cleaning and display the same "door" message on the panel. We've had 4 visits from the Sears technicians and the problem still exists. The self-cleaning function never worked. We contacted Sears for a replacement but Sears refused to replace it. We don't want to spend more half-days waiting for the technician to come to fix it. Obviously we got a lemon. Sears' excuse for not replacing the oven was that we didn't have 4 failed "service orders" yet. Sears also played the game of stacking service visits onto a single service order. That would make qualifying for a replacement much harder. That means Sears can set its own rules.

On a separate note, we also bought a Samsung dishwasher from Sears at the same time we bought the oven. The Samsung dishwasher died after the first use and was already replaced because it was completely dead. Samsung seems to have some real quality problems with its products.

Mp
Apr 19, 2014
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Comments

  • Mp
      Apr 19, 2014

    We bought a Samsung 5.8 cu ft freestanding gas range from Sears in November 2013 while we were renovating our kitchen. We turned on the oven the first time almost a whole month later due to the renovation and found that the broiler did not work properly. It would display a "door" message on the panel to indicate something wrong with the door. Later we found that the self-cleaning didn't work. When we started the self-cleaning, after about 10 minutes, it would shut down the self-cleaning and display the same "door" message on the panel. We've had 4 visits from the Sears technicians and the problem still exists. The self-cleaning function never worked. We contacted Sears for a replacement but Sears refused to replace it. We don't want to spend more half-days waiting for the technician to come to fix it. Obviously we got a lemon. Sears' excuse for not replacing the oven was that we didn't have 4 failed "service orders" yet. Sears also played the game of stacking service visits onto a single service order. That would make qualifying for a replacement much harder. That means Sears can set its own rules.

    On a separate note, we also bought a Samsung dishwasher from Sears at the same time we bought the oven. The Samsung dishwasher died after the first use and was already replaced because it was completely dead. Samsung seems to have some real quality problems with its products.

    0 Votes
  • Vi
      Aug 14, 2018
    Samsung Electronics - Galaxy j7 pro
    KANPUR
    India

    Sir mere phone ki charging kable kharab ho gai hai jb mai samsung store pr gaya to unhone kaha ki yaha pr kewal repairing ka hi kaam hota h kable aapko bahar se milegi .

    Fir unhone ak shop k baare me bataya ki aapko aapka samaan shop pr mil jayega

    sir mai janna chahta hu ki kya samsung company ab hr chhote shop se tie up kr rahi h.

    0 Votes

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