Saks Fifth Avenue / customer service troy michigan

I went in to return a coat, I was passed on to two different associates, I requested a manager, the manager told the associate she would researched the item from her system in the back, when she finally did approach me she was super rude (Nora), refused to take my item back, I left the store than was followed by police and told that Nora contacted them and was suspicious because I tried returning a coat. My husband and I are frequent shoppers at this location and I know I didn't deserve the harassment or the poor treatment just because i am African American, I'm going to continue to spread this, until the issue is resolved, I've tried contacting the store manager, they ask my name and than say she is not available, I have also been unable to reach anyone at the corporate offices

Nov 25, 2017

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