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Sai Service / Maruti Swift / sai service = poor service

1 India Review updated:

My booking date was 17.03.2008, till today i have been suffering without any fault of mine.

Below is the mail I sent to a Senior Mgr.@Sai Service Goregaon abt the poor service of theirs. Till date haven't recieved any reponse from him.

Mr. Shetty,

This is to bring to your notice the harassment that I have been facing at Sai Service the time since I have paid up more than 90% of the car value.

On the 5th of this month I had asked for a change in the variant because I was not comfortable waiting for over a month (max. time not known) for the delivery of Swift Zxi. Had been promised the delivery of the changed model Vxi within a week's time. That did not happen, courtesy poor or rather no knowledge of the processes by the sale executives / managers. Today is the 11th day, yet Sai Service does not have a clue as to when the vehicle will finally get delivered to me.

When asked for reimbursement of the amount back to the financier so as to avail a fresh / revised disbursement there has again been a mess in terms of process. When Sai Service wants a payment, the executive does not need to carry a letter of acknowledgement on the letter head of Sai Service, whereas whilst reverting back the payment to bank it is mandatory to have a letter head of ICICI Bank. After series of requests it gets approved somehow, but then again the cheque is delayed. Firstly, because the director of Sai Service who appears to be the only signatory of the company is out of town and in his absence the entire operations comes to a hault, I guess?? Hereafter, on his return, the cheque is not handed over on the promised date / time and on top of it was asked to collect it from another location next day morning(today). The person again reaches Sai Service this time Lower Parel at 9.30am but to his surprise, the story takes a new turn, the cheque has been sent to Sai Service at Andheri.

I have lost more than a week for delivery just because of the helpless way the things have gone. I requested the sales exec / manager in to compensate this delay and get the other formalities like registration etc. done, but that too has been denied. Even when there were no signs of the vehicle dispatch from factory the 90% payment was made to Sai Service. But when its the part to show some good faith in the customer, there is a series of clauses which come into application.

Request you to personally look into the matter and revert back to me at the earliest.

Now, the situation is...the cheque is with ICICI Bank and they are asking for interest over the amount which was not utilised for the said period of more than 20days and is amounting to more than Rs.5000/- The dealer is not ready to pay nor is ICICI ready to let back.They say unless they recieve the interest amount they wont disburse the revised loan payment to the dealer. I am stuck in a very terrible situation now. Feel like taking it up with the consumer court to teach these guys a good lesson.

Need urgent help.

Thx n Rgds,
Asif ([protected])

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  • Ak
      23rd of Jul, 2008
    0 Votes

    Dear Sir,
    I had booked for SWIFT VDI in the beginning of April, 2008 (02-Apr-2008, receipt no : 7151, amount RS:50000) with the dealer SAI Services, Edapalliy, Ernakulam, Kerala. I understood that the booked vehicle is already dispatched by Maruti Suzuki. But now the dealer is forcing me to buy accessories such as Alloy wheel, music system which is not fitting into my pocket, to get the delivery of vehicle. I am not get why such a customer friendly company is having such a bizarre dealer. Does Maruti recommends (forces) customer to buy expensive accessories to get delivery of vehicle? I believe not. I look forward for you kind attentions in this matter.


    Complaint No:742427

  • Sa
      27th of Sep, 2018
    0 Votes

    @akhil Babu We regret that you faced this experience with us. Kindly message us your contact details and we will get in touch with you personally to address your issue.

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