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Safeway / cashiers don't know how to process gift cards

1 Santa Clara, CA, United States

Date of Incident: 1/1/2018
Store Location: Rivermark Village Safeway, Santa Clara, CA

My husband and I bought a $100 Safeway e-gift card. We checked out using a screenshot of the barcode on the electronic voucher a couple of times and it worked fine until tonight's visit. After scanning the barcode, the cashier messed it all up by selecting the wrong option on her screen and she had no idea how to fix it, so she called a co-worker to come help her cancel the entire transaction and start new.
The problem was the barcode didn't go through the second time. Then the lady who works at the self check out came over and told us that we had to use a paper voucher in order to check out, so I told her about the previous successful transactions and she told us it's a rule set by the corporate and those previous cashiers could get written up by taking non-paper vouchers.
So if it's a corporate's rule then how come some knew and some didn't? This knowledge inconsistency among cashiers not only confuse customers but also waste everyone's time. Also, it's the barcode that counts, who cares if its electronic or paper? Anyway, we ended up not buying anything and left.
Safeway, please make sure your employees go through proper trainings before allowing them to work. AND, it's 2018 people, who the [censor] prints out paper vouchers?! Update your goddamn rules, would you!

Jan 1, 2018

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