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Safelink wireless / cell phone unable to use

I have a Safelink phone, it will only call 911. I contacted Safelink Tech support, I spoke to a tech and after an hour of putting codes in the phone, she finally said my sim card didnt' work and gave me a ticket # with a promise to send a new sim card. After weeks of not receiving the card, I called and gave the ticket #. This new person said that the person who wrote the ticket said I needed a new sim card but then someone else wrote on the ticket that I didn't need one. I was told to go through the process all again. What terrible service.

Be
Feb 29, 2016

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