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SAA - East London / rebooking and penalties

1 Saudi Arabia

I've been charged R1626.00 rebooking and penalties for me and my two boys on 14/8/2009 for being 10 min late for our 6:40am flight???Re-scheduled flight was suppoese to leave 8:00am we only boarded 7:50. I've got all this in writing from staff @ boarding gate etc.
I feel i experienced the worst customer service and this from a senior person.
Not everybody has got funds to re-pay and I want a refund even if I need to take this to the daily dispatch paper with staff names etc.
Is there some senior person who can assist this is like my 4th mail and obviously E/London Airport does not bother to reply

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