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Ruby Tuesday / refused to honor coupon we were given 1 week earlier to use next time we came in

1 Kihei, HI, United States Review updated:
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We were given 15% off coupon on Nov 1st 2016 by our waitress. She told us about the Tuesday all you can eat ribs they have and we could come back and use it then. We went back on Tuesday Nov 8th 2016. We sat down ordered drinks then showed our coupon to the waitress. She said she would have to talk to the manager about it. She came back and said they would not honor it. I asked to speak to the manager. When he came to our table he did not look like manager he was scroungy looking and had a dirty shirt on. He would not honor the coupon for the all you can eat. I pointed out that the coupon said "15% off VIP special excluding tax, tip & gratuity Valid only at RT Kihei through 2/28/17" The coupon had no restrictions on it. The manager still refused to honor the coupon. We decided to leave and not reward false advertising.

Ruby Tuesday

Nov 9, 2016
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  • Ca
      10th of Nov, 2016

    I don't know of any business that allows you to combine a coupon with a "special offer". That is called "double dipping"and businesses don't allow that.

    0 Votes
  • We
      10th of Nov, 2016

    There would have been no "reward" for RT if they had allowed you to use the coupon. They would have lost money. As pointed out, businesses don't allow the combination of special offers/vouchers/coupons.

    0 Votes

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