Ruan / hisense 65 inch quantum dot

1 27 Albert Road, South Africa
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We purchased a Hisense 65 inch Quantum dot TV from Takealot for R19999 The TV was deliverd 1 Desember 2019.The packaging was resealed and there was no TV stand inside the box. We were willing to look past the TV stand because the TV would be mounted on the wall. Being holiday season we did not watch much TV till end of Desember. We have a 6 meg line for streaming and enjoy Amazon TV. The picture quality of the Hisense is ok when watching DSTV although the red calouris very bright and almost distracting. We came to realize that Hisense is not compatable with Amazon. Also when watching the series 'You' and 'The Ranch' on Netflix the picture quality of black images and dark scenes are very bad and has a lagging effect. This was so distractive that we watched TV on our TV in the bedroom. We have tried our best to adapt to the Hisense, we sms the helpline number at back of the remote, we ajusted the picture settings numerous times and then deafult settings again with no joy. We had no choise but to return the TV to takealot with the request to credit our our account so that we can purchase a TV that suit our needs because the Hisense is not compatable with our needs. The nightmare started 1 January 2020 with Takealot giving different excuses every time for not accepting the return up to date 29 January.

It feels that Takealot and Hisense does not care about the needs of their clients. I will be very cautious to do business with these companies in future.

I will log a complaint at the Ombudsman of retail and keep you up to date on the outcome.

Jan 29, 2019

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