This company charged my elderly mother $932.28 to install a 40 gallon water heater. The owner of this local franchise was rude and could not offer a reasonable explaination why my mother was not given the standard 1 year warranty on labor and agreed to sent it my mom immediately. We have YET to see it. She also stated that the plumber's rate is $100.00 per hour and the helpers rate is $ 35.00
Along with the ridiculous rate being charged, the plumber charged an ADDITIONAL $ 139.00 to drive 20 miles to pick up the water heater. I have yet to see an itemized statement. I called the local supply house where the water heater was purchased...seems the plumbers price to purchase it is about $125.00 more than mine - and that is without the mark up.
I've been in contact with the local Better Business Bureau who states they have a D- rating on a scale of A-F.
If you need a plumber, please do NOT call Roto Rooter in the NorthEast Louisiana area.