Ross Dress for Less / unprofessional/unfair customer service
On Wednesday April 18, 2018 at the Ross store location at the Marietta Town center in Murrieta, California. I experienced another miserable shopping experience.
I have been a loyal customer since Ross opened business. I've always enjoyed the ease and joy of shopping at Ross. Unfortunately, customer service and store policies have taken a turn for the worse.
The Murrieta store, while in a nice safe area treats all customers as if we are criminals out to commit a crime. They have only one employee at the fitting room. There's a long line for customers to wait in (male and female) while the fitting room employee takes her time counting and separating each and every item of clothing entering and leaving the fitting room.
Additionally, any 2-piece sets that are purchased as 1-piece is counted as 2!. Then, there's an alarm tag on the 2-piece clothing set with them locked together. Which makes it next to impossible to try it on.
Frustrated and irritated, I just decided to take a chance on purchasing the items and hoping they fit at home.
Once I got through another long line to purchase items, I asked the register clerk if there was a suggestion box or manager for me to speak with. She replied " why, do you have a complaint? what is it?" I explained the situation to her and her response was " We have had theft and that's why we do that, but if you want to try on stuff... next time come up here first and we will take off the alarm tag."
I'm sorry, but why not just leave the tag off to begin with? Ross stores already have the fitting room police and the front door security for protection. All these new policies are doing is making customers feel unwelcome, frustrated and angry. None of us have extra time to wait in all these ridiculously long lines just to try on clothing! its not right and needs to be changed.
Ross is not saving money by these business practices. Ross is losing business and loyal faithful customers who have spent a lifetime of money on Ross.
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