[Resolved] Rooms To Go / the rep refused to help me with the leather coach, which started to fade away

Thrum Mill Farm, Rothbury, Northumberland NE65 7XH, United Kingdom

I bought the leather coach from Rooms To Go. They gave me one year warranty, but I started to notice that the leather started to fade away. I called to their customer services and asked if they could something. When the rep asked about the warranty, I told the date when I bought the coach. He responded that the warranty has ended, and they could do nothing. They haven’t told me for what period they have given this warranty.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Rooms To Go Customer Care's Response, Nov 02, 2015

    This sounds disappointing. Would you be able to send us your order info along with images of the furniture to [protected]

Nov 01, 2015

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