Romwe / still waiting for my refund

I have ordered several items and paid over $100. Weeks passed and I received nothing so I contacted customer service and they told that my order was stuck at customs. They promised to send me a replacement and said that I would get a new tracking number. Well, that never happened. Then I asked for a refund, but they refused and told me to be patient. Very unhelpful customer service. I will not recommend Romwe to anyone who wants to have a peaceful way of getting their items. I want my money back!

Mar 11, 2016

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