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4.4 418 Reviews

Romwe Complaints Summary

0 Resolved
60 Unresolved
Our verdict: Engaging with Romwe at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Romwe ROMWE Review: Poor Quality, Terrible Customer Service, and Risk of Losing Money

So, I stumbled upon this website called ROMWE and decided to give it a try. I mean, who doesn't love a good deal, right? Little did I know that I was in for a big disappointment. I placed an order for $190 and was eagerly waiting for my package to arrive. When it finally did, I was in for a rude shock. The quality of the clothes was poor, the materials used were cheap, and the fitting was terrible. The sizes were either too big or too small, and I had to be very careful while measuring before ordering.

I ordered a pair of jeans in size L, but they wouldn't even fit a 10-year-old. The arms were too short, and the length was showing my stomach, even though it was a "one-size" normal t-shirt. I mean, seriously, we're not in the 80s anymore. I was so disappointed with my purchase that I decided to return everything.

Now, here's where the real trouble began. ROMWE claims that you can return the items within 30 days, but when I opened my ticket, I didn't get a reply. So, I decided to google "romwe refund" and was shocked to see so many disappointed customers out there. Most of them had the same complaints as mine. To make matters worse, many customers never got their refund or were even able to get in touch with the customer service, which was also my case so far.

I was left with two options - either say goodbye to my $190 and cry or spend another $50 to ship everything back and then cry over the $240 I've lost. But, after waiting for what seemed like an eternity, the customer service finally got back to me. I shipped everything back, and they said they would make the refund three days after they receive the package. I'm keeping my fingers crossed that I don't lose any more money.

It's been two weeks since I returned the package and one week since they confirmed they've got it. In the confirmation email, I was told to let them know if I wanted other items or vouchers, but obviously, I declined. Then, a few days later, I got another email saying I had to confirm either one option or the other, and that they were waiting. I then said I wanted a refund, and they replied that it would take 15-20 business days. That's literally one month! On their website, it says that you get the refund within 7 business days under the refund conditions. All I know is that I have not received my refund, and I still wonder if it will come at all.

In conclusion, I would not recommend ROMWE to anyone. The quality of their products is poor, and their customer service is terrible. It's not worth the risk of losing your hard-earned money.

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Romwe Romwe.com Review: Complete Disaster - Poor Quality and Sizing Issues

So, I recently ordered from romwe.com and let me tell you, it was a complete disaster. First of all, let me warn you that romwe.com and shein.com are the same website, so don't be fooled by either one. I spent a whopping ?135.58 (or $176.78 for my American friends) on clothes, only to receive items that I can't even wear.

Before placing my order, I carefully selected all the clothes I wanted and checked the measurements for each item. I even went the extra mile and used the online chat to speak to someone about sizing. I provided my measurements and UK size (12) and asked for their recommendation on which size to buy. They sent me a picture of a size chart and suggested I buy a medium, even though I wanted some extra room. However, I ignored their advice and ended up buying an XL in every item except for two, which were in a L.

After waiting 15 days for my "3-7 day express shipping," I finally received my order, only to be completely disappointed. Not a single item fit me, not even one. I wouldn't normally write a review like this, but spending so much money for nothing is just unacceptable. Some items had loose threads, were extremely thin and see-through, and overall just poor quality. It doesn't matter if some items were good quality because I can't even wear them due to the sizing issue.

I know that someone from romwe.com will most likely reply to this review and apologize for letting me down. But honestly, I don't want an apology. I don't want to pay to ship back 6kg of bad items to China with tracked delivery. After spending all my money on their website, how can they expect me to pay even more to return items that were their fault in the first place?

So, unless you're buying for a young child or you're a size 6 or below, I highly recommend that you do NOT buy from this site. If you want good quality, well-fitting, and affordable clothes, head over to Missguided or Boohoo instead. Trust me, you'll actually get items that you can wear.

Anyway, sorry for the long rant and life story. I just wanted to warn others about what they might receive if they order from romwe.com. Spend your money wisely and have a good day.

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Romwe Romwe Review: Appalling Delivery and Customer Service - Buyers Beware!

I placed an order with Romwe over three weeks ago and was excited to receive my new clothes. However, my excitement quickly turned to frustration when I realized that my order was listed as 'shipped' on their website, but I had no way of tracking it. The tracking code they provided was useless, and the tracking site didn't work. I had no idea where my delivery was or when it would arrive.

After a few days of waiting, I decided to message Romwe through their ticket service to ask for an update on my order. I was hoping to get some clarity on when I could expect my delivery. However, the response I received was confusing and made very little sense. They told me that my parcel had been returned on the way and that they could resend it once their service providers received it. They also asked me to confirm my full address, contact number, and other details. This seemed highly suspicious to me, as I had already provided all of this information when I placed my order.

I'm starting to doubt that my delivery ever left their warehouse. It's been three weeks, and I still have no idea where my clothes are. I've read a lot of negative reviews about Romwe online, and my experience so far has confirmed my belief that these reviews are accurate. It's not just the poor quality of their garments that's the problem; it's also their appalling delivery and customer service.

Professional companies don't list orders as 'shipped' when they're not, provide bogus tracking codes, or fail to contact you if there's an issue with your order. Romwe's Facebook page doesn't allow much interaction from the public, which makes me suspect that they're trying to limit the damage from negative reviews. Their customer service feedback is also nonsensical and unhelpful.

Overall, I'm extremely disappointed with my experience with Romwe. If I could give them a zero grade, I would. I haven't even seen the clothes yet, and I dread to think what's in store for me if I ever receive them. Buyers beware!

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Romwe Disappointing Experience with ROMWE: Inaccurate Sizing and Poor Quality Products

I recently purchased some clothes from ROMWE and I have to say, I was pretty disappointed with my experience. The clothes I received did not look like the pictures on their website and the sizing was completely off. It seems like they just try to replicate designs from other sites and don't really care about the accuracy of their products.

I ordered several tops and while I can technically wear them, they don't fit like they're supposed to. I even ordered a size larger than I normally would and they still fit snugly. I'm a size 6 in the US and usually wear a small or medium top, but these clothes just don't fit me. One of the long sleeve tops I ordered was supposed to be tunic length, but it only covers my waist. The sleeves are also much shorter than they're supposed to be. It's just not what I was expecting.

And then there are the pants. Oh boy, don't even get me started on the pants. I measured myself carefully before ordering and even then, the pants were way too small. I could have ordered the largest size and they still wouldn't have fit. It's just ridiculous.

I understand that the prices on ROMWE are pretty low, but even at this price point, the clothes are unacceptable. I gave them two stars because I'll probably wear the stuff that fits okay, but I definitely won't be ordering from them again and I wouldn't recommend them to anyone.

I did submit a ticket through their customer service, but I'm not holding my breath for a resolution. It seems like they don't really care about their customers or the quality of their products. It's a shame because I was really hoping to find some cute clothes at a good price, but it looks like I'll have to keep searching.

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Romwe Romwe Review: Cheap, Torn Clothing and Fake Reviews - Stay Far Away!

I must say, I had a terrible experience with Romwe. Let me tell you, if you're looking for cheap, torn clothing, then this is the site for you. But if you're looking for quality clothing that actually looks like the picture, then stay far away from this site.

I made the mistake of trusting the reviews on Trustpilot, but let me tell you, they cannot be trusted. In fact, Romwe had my review removed from the site, and I'm sure they've done it to others as well. I'm assuming it's because I didn't have an order number, but who knows with these shady companies.

And don't even get me started on their 5-star reviews. They're doing a really poor job of writing them, and some of them are even copied and pasted twice by accident. It's obvious they're trying to cover up all the negative reviews, but let me tell you, if a company is capable of giving this type of service, then that's the type of service they give, regardless of how many fake 5-star reviews they write themselves.

My granddaughter ordered seven things from this site for Christmas two years ago, and only four showed up. And to make matters worse, none of them were the correct items, and they weren't even the same color as what she ordered. The clothes looked like cheap knockoffs, and they were not as pictured at all. We were charged for all items, and they arrived in a dirty bag with no paper or receipt.

Some items did finally arrive, but two did not. And the ones that did arrive were ripped, the wrong sizes (extremely small!), and bootleg knockoffs. We received the wrong colors, and the items were not what was in the photos online at all. For example, one item was supposed to be a leather jacket, but what arrived was an ugly, brown polyester coat that stops just under her breasts. And to top it off, one shirt was ripped right across the front, so it's useless and can't be sewn.

My granddaughter did like one shirt, but it was red and was supposed to be black (red wasn't even an option in this style). And to make matters worse, she didn't even think to write anything down when ordering online, so we have no order ID because she forgot the password to that email address.

Lesson learned, never again will we order from Romwe. They shouldn't have had my review removed, and now I will make it my duty to warn everyone on every single site I can. So, everyone else, you've been warned.

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Romwe ROMWE Review: Misleading Sizes, Slow Shipping, and Shoddy Craftsmanship

I was so excited when I stumbled upon ROMWE's website because, like many others, I heard that they had a plethora of cute items at affordable prices. However, I quickly learned that sometimes things that seem too good to be true often are. I decided to purchase a winter coat from the site in a medium size, and I even measured myself in centimeters to ensure that I would receive the right size. Unfortunately, the medium was much smaller than I anticipated, and it took an incredibly long time to arrive. I later found out that the site is based in China, and clothes from Asian retailers tend to run smaller than American sizes.

I decided to give ROMWE another chance and ordered the same coat in both large and extra-large sizes to cover my bases. I am 5'2 and weigh 120lb, so I am not particularly extreme in either direction. However, even the extra-large size barely felt roomy enough to keep. It's essential to keep in mind that the sizes are misleading if you're looking for an American fit. Additionally, the items I received had a strong plastic, synthetic smell that was challenging to tolerate. I also added a sweater to my second order to qualify for a coupon for 5-7 day shipping, but it ended up taking over 20 days to arrive. The sweater was supposed to be baggy and oversized, but it was annoyingly small and even came up on my arms. I tried washing it, but the plastic smell didn't come out. So now, I have an undersized sweater in my closet that I probably won't wear.

While the coat looks decently made, the seams on the inside of the sweater are incredibly sloppy, with stray threads everywhere. I believe that the manufacturing of many of these items must be quite cheap. Overall, I think that ROMWE's website is misleading. You may think that you're getting trendy clothes for a great price, but what you're really getting is shoddy craftsmanship and tiny clothes that take forever to arrive. If you don't want them, you have to ship them back to China at your own expense. Stick to H&M and Forever 21 at the malls if you want better quality clothes for your money. Between the misleading shipping offers, the deceptive "coupons" that entice you to load up your cart and don't really affect your total, and the overall crummy quality of the clothes, this place seems scammy to me and not worth the hassle. I even feel like the positive reviews must be fake.

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Romwe Romwe Review: Poor Quality Products and Terrible Customer Service

My experience with Romwe was a total disaster. I have never seen such poor quality products in my life. I ordered some swimsuits from their website and it took ages for them to arrive, over two weeks! When they finally arrived, I was shocked to see that they looked nothing like the pictures online. The quality was terrible, and the material was so thin that I felt like they were going to fall apart in my hands.

The stock photos of models wearing the garments looked great, but the reality was completely different. The swimsuits were a different shape and color, and they were made from cheap, tattered material. I tried them on, but they didn't even fit properly, even though I followed their sizing chart. It was clear that Romwe had reached a new level of selling trash.

When I contacted their customer service, I was disappointed to receive an unhelpful response. They told me that they don't allow returns for swimwear, even though I had seen their return policy on their website. It was difficult to find, and I felt like they were hiding it on purpose to trick people into buying their terrible products.

I would advise anyone to avoid shopping on Romwe's website. Even though their products are cheap, it's not worth it. You're basically paying for rags. I hope that more people read reviews like mine and stop shopping on their website. Romwe should be ashamed of themselves for selling such poor quality products. They have no integrity, and I hope they go out of business soon.

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Romwe ROMWE Review: Misleading Discounts, Vague Descriptions, and Misleading Photos

So, I recently made my first online purchase from ROMWE and let me tell you, it was a real eye-opener. I learned a lot about being a cautious buyer and not falling for false advertising.

Firstly, let's talk about the 60% off deal. It's not what it seems. The discount is only applied to each item individually, not the total purchase. So, if you have an item that's already 50% off and you think you're getting an extra 60% off, you're actually only getting an additional 10% off. It's a real bummer, to say the least.

Another thing that really bothered me was the lack of information about the material used in the clothing. The descriptions only give vague terms like "stretchy" or "warm", which doesn't really tell you anything. I ended up buying a sweater that turned out to be made of an itchy, uncomfortable material that I'm allergic to. It was a nasty surprise when I opened the package.

The photos on the website are also misleading. The items that don't have a person wearing them are photoshopped to look better. When I received my order, I found that a lot of the clothing was see-through, which wasn't mentioned in the description. Some items didn't look like the photo at all, and others were way too small. The crop tops, in particular, were child-sized and labeled as being for toddlers. It's ridiculous.

To make matters worse, the shipping isn't actually free. They charge you for duties and taxes, which can be a real pain if you live in an apartment and no one is there to sign for the package. The shipping company only tries to deliver until Friday of that week, so if you miss it, you have to pay for the shipping all the way back to ROMWE. I had to call ROMWE and the shipping company multiple times to sort out issues with my package, including shipping to the wrong place and not reading delivery instructions. On the third try, they finally got it right, but my sister ended up paying twice for the duties and taxes because the delivery guy didn't check that it had already been paid for.

Overall, my experience with ROMWE was pretty terrible. I bought eight items and ended up selling four of them back to the community and donating them because they were such a disappointment. The sizing and material were all over the place, and the photos were misleading. The only thing I was satisfied with was a vest. I definitely won't be making another purchase from ROMWE anytime soon.

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Romwe Poor Quality and Frustrating Return Process: My Experience with Romwe

I recently made a purchase from Romwe, spending a total of $214.56 on clothes. I wasn't in a rush to receive my order, so I waited patiently for a few weeks. When I finally received the first shipment, I was excited to try on the clothes, but my excitement quickly turned to disappointment. The dresses I ordered had black and brown stains on them, and the stitching was loose all over the place. The quality of the material and tailoring was extremely poor and not at all as pictured on their website.

I immediately opened a ticket to cancel the rest of my order, but Romwe had already shipped out the remaining items. Their customer service assured me that I could return the items if they didn't meet my expectations. Unfortunately, the rest of the items had the same issues as the first shipment - they were defective, poorly made, and not as pictured.

I opened a new ticket to start the return process, which took about two weeks of exchanging messages with their customer service. They asked me to send pictures of the defective items, and then offered me $10 as compensation and to keep my order. I was not happy with this offer, as I had paid over $200 for clothes that I couldn't even wear. I insisted on a full refund.

After much deliberation, they agreed to refund me for the items I was returning, but they wanted to put the refund in my Romwe wallet. I was not happy with this, as I wanted the refund to go back to my original method of payment, such as my PayPal or credit card account. I felt like they were dragging out the return process and didn't want to accept returns.

I returned the clothes on Monday, April 24th, and they are expected to arrive at Romwe's New Jersey warehouse on Thursday, April 27th. However, I have not received a response from their customer service since Sunday, April 23rd. I have sent six messages already and have not received any response. The return process has been ambiguous and frustrating, so I would caution other consumers against buying from their website.

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11:54 am EDT

Romwe tariffs issue

My account in ROMWE is [protected]@gmail.com. In the politics they say that if you get charged with tariff issues they will help you pay it with a half compensation. When I asked Them to help me they decided to blacklist me and I think that is unThem to help me they decided to blacklist me and I think that is unfair.They also insinuate that the invoice is fake and I don't really have time for doing those kinds of things. If I had known that they weren't going to help me I wouldn't have paid the customs but I did it scenes in their political said that they would have help me. I would have returned the package But it's too late since I have already paid and received it so I just want him to give me my compensation and we can finally end this problem

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2:43 pm EDT

Romwe I ordered 6 of your products totaled 30.00$. they got the money I did not received the products. I couldn't even log into the account.

order was placed August 27, 2019. paid with american express. my order consist of 1- Iphone triangle bracket; 1-dinosaur stud earring; 2- circle buckle belts, 1-brown the other black. 1- pair of cross earrings and 1- pink /white jacket size XL. These things were ordered for my grandaugther. i would like the products or my money returned. [protected]@Gmail.com.

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4:23 pm EDT

Romwe money taken out of my account but I never ordered anything

request a refund unauthorized use of credit card on4-26-19 you took out of my account 50.37 also26.88 i have complained of this before and you sent me a note saying that you would return my money in 30 days and that time has lapsed. so if you could help me with matter i would appreciate it.my e-mail address is [protected]@hotmail.com thank you i dont know how you got my banking information, but i nrvered order anything from you people if you could find out who used it i would really like to know

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10:29 pm EDT

Romwe women clothing

DELAY DELIVERY. *Worst service*

I ordered some clothes from Romwe.in on 3rd of July 2019 and it has already been 12th of July 2019 now but I have not received my products . I thought it might only take some 4 days to get delivered. If this is the service you provide to the customers nobody is buying again .I'm gonna leave the city on 14 of July so please deliver my product by tomorrow i.e 13 July 2019
From Dehradun India
Tracking number [protected]

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12:24 pm EST

Romwe windbreaker

I bought this cute windbreaker when it was on sale (i forget the price) but after wearing it once and washing it, the stings started to fray and after i washed it, it put my whole laundry load in a giant knot and the strings got ruined. Along with that I ordered a long sleeve shirt in my normal size and it came in small enough to fit my 10 yr old sister.

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3:50 pm EST
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Romwe bag and clothing

Hi
I have placed some orders in November and my items have not arrived. I have contacted Romwe being told that the items will arrive soon but after waiting for over a month, I have contacted again today and they said my items was returned, without any notice or confirmation. I am very unhappy with the service as the items was for the festive season for a gift, I was hoping to receive it anytime during Christmas period but your team has failed to deliver on time. This is absurd as the expected delivery was 1 week. As a consequence, I am beyond frustrated and disappointed with your service. I would never recommend Romwe to friends and family, I had an appaulling experience. I demand a compensation as a result of poor customer service. I would appreciate if I get any positive outcome.

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8:06 am EST

Romwe money back

This website provided me cheap poorly made clothes. I returned and NEVER got my money back tge stuff worth $60. It is Cheap china clothes that take to long to get here. It is honestly upsetting when these sites are made and you think "that's cute" and people are just taking your money. I really wish that I could get my money back and that this does not happen to anybody else. I will never use these cheap websites again!

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9:17 pm EST
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Romwe not receiving package

I was not home when my package was "delivered" and so it is apparently being "held for consignee pickup". I have not been told where to pick it up from or what company is holding it. I went to my local Australia post and they told me the tracking number is not in their system at all. There are no details anywhere in the app telling me where it is. I did not receive a card or an email telling me anything.
I just want to know where my package is

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2:34 am EDT
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Romwe delivery of product

I have ordered two items (one Ripped cuffed oFfset printing jeans and grey dip Hem chocker Neck wrap Front t shirt) on October 3 2018 .but it is showing that it has been delivered on October 13...today is Oct 18 but I didn't receive my order.
Tracking id:[protected]
Oreder:RWKKC38996
I m trying to contact you but it is not working.either you deliver my order otherwise you refund me full amount what I have paid

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1:11 pm EDT
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Romwe order rwhyb38223 from david baranowicz

On August 17, 2018 I ordered US$ 115, 62 merchandise and payed it by Paypal. You sent me the receipt. The clothes were supposed to be delivered at 1670 James Ave, Miami Beach, FL 33139, (Crest Hotel Suites) with a maximum delay of 7 laborable days because I had to leave the place on Wednesday 29th August 2018 at 8.00 AM.
I received an email from you that you had shipped the order on August 22nd.
Unfortunately the package did not arrive to my address and I left the place as I had planned with no news of the items I had bought and already payed 11 days before.
I ordered the Crest´s manager not to accept the package because I was leaving US to my country and nobody could take care of it in the future.
So I want an immediate refund for the money payed as I received nothing from you.
I am writing this after I got home. My mail is [protected]@montevideo.com.uy and you can imagine the disappointment of all this problem. Please answer asap and regards.

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Update by David Baranowicz
Sep 11, 2018 1:08 pm EDT

I have not received any resolution about this complaint.
As I wrote I did not receive my merchandise so I need a full refund from you-
Please answer asap.
Thanks.

David Baranowicz
bara@montevideo.com.uy

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4:29 am EDT

Romwe ordered product not received even after 15 days of payment

I would like to bring to your notice the poor service that i have received from Romwe.I ordered 2 products with order id number RWXYA38108 on 12-08-2018.
I ordered the product believing the website where it stated that the product will be delivered within 7 working days but here i am waiting and mailing the service team where i have not received the product even after 15days post the payment of the same.Eevery mail i receive the same comment asking me to wait for 1-3 working days and they have been asking their shipping company to deliver it as soon as possible.Although i have been provided with 200 points as a compensation for the poor service but that is only useful if i buy any products from them again and if it is going to take this long then i would prefer not shopping from Romwe ever again.

Regards,
Neethi

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Romwe Customer Reviews Overview

ROMWE is a popular online fashion retailer that offers trendy and affordable clothing, accessories, and beauty products for women. The website has gained a significant following due to its extensive collection of stylish and unique items that cater to different tastes and preferences.

One of the most notable positive points of ROMWE is its affordable pricing. Customers can find fashionable pieces at a fraction of the cost of other high-end retailers. Additionally, the website offers frequent sales and discounts, making it even more budget-friendly.

Another positive aspect of ROMWE is its wide range of products. The website offers a vast selection of clothing, including dresses, tops, bottoms, and outerwear, as well as accessories such as jewelry, bags, and shoes. Customers can also find beauty products, such as makeup and skincare items, on the website.

ROMWE's customer service is also highly praised by customers. The company offers a 24/7 customer service hotline and a live chat feature, allowing customers to get assistance with their orders quickly and efficiently. Additionally, the website has a hassle-free return policy, making it easy for customers to return items that do not meet their expectations.

Overall, ROMWE has received positive reviews from customers who appreciate the website's affordable pricing, extensive product selection, and excellent customer service.

Romwe In-depth Review

In Summary: Romwe offers a trendy and diverse range of clothing and accessories at competitive prices. The website is user-friendly with a mobile-responsive design, though some users may find the product quality inconsistent. Customer service and shipping can vary, but there are often promotions and discounts available. While Romwe has a strong online presence with active user engagement, the brand's sustainability and ethical practices are not well-documented.

Website Usability and Design: Romwe's website is designed with a clean, modern aesthetic that makes browsing enjoyable. The navigation is intuitive, allowing customers to easily find what they're looking for. The site is also mobile-responsive, ensuring a seamless shopping experience across various devices.

Product Range and Selection: Romwe boasts a wide array of fashion items, catering to different styles and occasions. They offer a broad range of sizes, though availability can sometimes be an issue. The brand is quick to adopt new trends, frequently updating their inventory with new arrivals.

Pricing and Value for Money: The pricing on Romwe is affordable, making it an attractive option for budget-conscious shoppers. When compared to competitors, Romwe often has lower prices for similar items. Customers can take advantage of regular discounts and promotional events to save even more.

Ordering and Checkout Process: Placing an order on Romwe is straightforward, with a simple checkout process. They provide multiple payment options to cater to different preferences. However, there are limited options for order customization.

Shipping and Delivery: Romwe offers various shipping options, with costs that are reasonable. Delivery timeframes are generally in line with industry standards, but can be affected by external factors. The packaging is typically adequate to protect items during transit.

Product Quality and Accuracy: The quality of materials and fabrics can be hit or miss, with some products not living up to durability expectations. While most items match their online descriptions and images, there have been instances of discrepancies.

Customer Service: Romwe's customer service responsiveness varies. They have a return and exchange policy in place, but the ease of navigating these processes can differ from case to case. Dispute resolution is available, though experiences may vary.

User Reviews and Community Feedback: The website features customer testimonials, which help in gauging product satisfaction. While most reviews appear authentic, as with any online retailer, the potential for non-genuine reviews exists. Romwe has a notable community engagement on social media platforms.

Sustainability and Ethical Practices: Information on Romwe's environmental impact and labor practices is not prominently featured, making it difficult to assess their commitment to sustainability and ethical practices.

Loyalty Programs and Incentives: Romwe offers rewards programs and member exclusives, which enhance the shopping experience for repeat customers. They also provide referral bonuses, encouraging customers to invite friends to shop on the site.

Security and Privacy: Romwe takes data protection seriously, with measures in place to secure customer information. Their privacy policy is transparent, and they offer security features for user accounts to protect against unauthorized access.

Overall Shopping Experience: The overall shopping experience at Romwe is generally positive, with many customers satisfied with their purchases. The likelihood of repeat purchases is high, though brand reputation and trustworthiness can be affected by mixed reviews regarding product quality.

Comparison with Similar Retailers: Romwe holds a competitive advantage in the market due to its affordable pricing and trendy product selection. Its market positioning targets a young, fashion-forward audience looking for budget-friendly options. The brand's unique selling proposition is its ability to quickly bring the latest trends to the market at low prices.

Pros and Cons Summary: Key strengths of Romwe include its user-friendly website, affordable pricing, and trendy product range. Areas for improvement are product quality consistency, transparency in sustainability practices, and customer service experiences. Overall, Romwe is recommended for shoppers seeking the latest trends on a budget, with the caveat of varying product quality.

How to file a complaint about Romwe?

### How to File a Complaint with Romwe on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with Romwe in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Romwe, including:
- Key areas of concern.
- Relevant transaction details.
- Nature of the issue.
- Steps taken to resolve the problem.
- Personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint about Romwe on ComplaintsBoard.com.

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Use this comments board to leave complaints and reviews about Romwe. Discuss the issues you have had with Romwe and work with their customer service team to find a resolution.