Ritz Crackers reviews and complaints 387
Keywords
box taste disappointed sleeve bag flavor product seasoning boxes snack crumbs management 2023 pictures return cream cheese onion packaging quality control burntNewest Ritz Crackers reviews and complaints
Crisp and thin sea salt flavor
I recently purchased Ritz crisp and thin cracker, sea salt flavor. After opening bag and trying a couple they taste like sour cream and onion flavor ( not a fan of). Not sure if it was mislabeled or what but was letting the company know to see what they can do. I would like a refund or voucher to purchase new ones.
Thanks for your time
Jen Sholl
[protected]
Product quality
We love Ritz crackers and have bought them for MANY years. However,
in the last 3+ months all the boxes that we have purchased that have the
individual sleeves have had broken and crushed crackers!
Your crackers seem to be a tad thinner and therefore are breaking in the sleeve and also trying to get them out of the sleeve.
We just opened another box and ALL three sleeves show crackers that
are crushed or broken.
Please, please fix this problem. We don't want to go to another brand.
Thanks for listening. Judi Needham
The last box of Ritz crackers I purchased recently crumbled immediately as I tried to remove them from the sleeve. It was almost impoossible to spread anything on them as they crumbled in my hand. I have been through the entire box and had the same problem with all of them. Ended up giving the last crumbled sleeve of crackers to my dog. I will be buying a different brand next time, probably Town House.
Ritz crackers
I have noticed that the crackers are very crumbly and difficult to spread peanut butter or cheese on them without them breaking apart. The bar code number on this particular box is [protected]. I have loved ritz for years and still do, I am just wondering why they are so crumbly lately.
The number under the bar code of this batch is: [protected].
Please get them back to where they don't crumble while being spread with peanut butter or cheese,
Thank you
Bobby Barnes
1788 Alyssum Loop
Lakeland, Fl. [protected]
My husband and I have always been fans of ritz crackers, until recently. I do not know what you have done to change the recipe, but the crackers crumble too easy and the taste has changed. We will not be buying this product anymore. As I see ours is not the only complaint. Maybe you changed the recipe to try to save money, but you keep going like your going and no one will buy Ritz anymore. It use to be a great product !
Thank you
Lynda Terry
970 John Carter Road
Bloomingdale, Georgia 31302
It is funny that I saw this while casually reading complaints because last week I purchased ritz crackers and every cracker is either crumbly or burnt horribly!
Ritz crackers
I bought some Ritz Crackers recently. One of the packages had something on a few of the Crackers. It almost looked like peanut butter but I don't think it was. I always keep Ritz Crackers on hand and we eat a lot of them. This was a package of four sleeves. I had almost eaten all of them when I found at least four Crackers with something on them. Thank you.
Ritz toasted chips
Before I started junior high school I was eating Ritz Crackers, Peter Pan Peanut Butter, and a glass of milk every night before I went to bed. I continued all through high school, college, and have continued to do so for 46 years of wonderful married life.
Several weeks ago we bought several bags of every flavor of Ritz Toasted Chips for expected guests at The Augusta National Masters Tournament. My granddaughter, after fixing the trays of the assorted flavors came in the room and said, "Grandbubba, look at my arrangements". there were "THREE" whole crackers out of all of the bags. I was very disappointed and amazed that you packaging and shipping could be so lax and unreliable.
I told my granddaughter, "It looks like some children have been playing kick ball with those bags doesn't it"?
Please advise. Thank you for your genuine and gracious attention and consideration.
Russell
Comment is not empty.
No comment. Please advise.
No excuse
Taste, smell awful
03dec15az202
i am very sure the horrid taste & smell of my ritz crackers is because they have been soaked with the glue you use to seal the sleeves together.
The sleeves in this box have never been glued shut, therefore the taste and smell!
i have the box and sleeves if you'd like them returned to you.
Reason for caps is i'm typing this with a broken shoulder. Sorry
please send lots of money $$$$ or lots of ritz coupons.
Thanks.
Ritz Crackers - Crackers broken iiin box
Upon opening 2 new boxes of ritz i found that many of the crackers were broken or crumbling.
Read full review of Ritz Crackers and 160 commentsRitz Crackers In-depth Review
Product Quality:
Taste and flavor: Ritz Crackers are known for their delicious taste and flavorful experience. Whether enjoyed on their own or paired with your favorite toppings, these crackers offer a satisfying and enjoyable snack.
Texture and crunchiness: The texture of Ritz Crackers is perfectly crisp and crunchy, providing a delightful bite with every munch. They maintain their crunchiness even when topped with spreads or used in recipes.
Freshness and shelf life: Ritz Crackers are packaged to ensure maximum freshness and a long shelf life. You can trust that each cracker will be fresh and crispy, even if you don't finish the entire box right away.
Variety and Range:
Assortment of flavors: Ritz Crackers offer a wide range of flavors to suit every taste preference. From classic Original to savory flavors like Garlic Butter and Everything, there's something for everyone.
Different packaging options: Ritz Crackers come in various packaging options, including individual snack packs and family-sized boxes. This allows you to choose the perfect size for your needs, whether you're snacking on the go or stocking up at home.
Special editions or limited-time offerings: Ritz Crackers occasionally release special editions or limited-time offerings, providing exciting and unique flavors for their loyal customers to enjoy. Keep an eye out for these limited editions to try something new.
Packaging and Presentation:
Attractive design and branding: Ritz Crackers have a visually appealing packaging design that showcases the brand's iconic logo and colors. The packaging is eye-catching and easily recognizable on store shelves.
Ease of opening and resealing: The packaging of Ritz Crackers is designed for convenience. It is easy to open and reseal, ensuring that your crackers stay fresh and crispy between snacking sessions.
Portability and convenience: Ritz Crackers are packaged in a way that makes them highly portable and convenient. The individual snack packs are perfect for on-the-go snacking, while the larger boxes are great for sharing or storing at home.
Nutritional Value:
Ingredients and allergen information: Ritz Crackers provide detailed ingredient lists and allergen information on their packaging. This allows consumers to make informed choices based on their dietary needs and restrictions.
Calorie and fat content: Ritz Crackers are a relatively low-calorie snack option, making them a guilt-free choice for those watching their calorie intake. They also have a low fat content, making them a healthier alternative to many other snack options.
Presence of artificial additives or preservatives: Ritz Crackers are made with quality ingredients and do not contain artificial additives or preservatives. This ensures a more natural and wholesome snacking experience.
Price and Value for Money:
Cost compared to competitors: Ritz Crackers offer competitive pricing compared to other similar snack options in the market. They provide excellent value for money considering the quality and taste they deliver.
Size and quantity for the price: Ritz Crackers come in various sizes and quantities, allowing you to choose the option that best fits your budget and snacking needs. Whether you prefer a small pack for individual snacking or a larger box for sharing, there's a size for everyone.
Availability of discounts or promotions: Ritz Crackers occasionally offer discounts or promotions, providing opportunities for customers to save money on their favorite snacks. Keep an eye out for these deals to get the best value for your money.
Customer Service:
Responsiveness to inquiries or complaints: Ritz Crackers has a responsive customer service team that is dedicated to addressing any inquiries or complaints promptly and efficiently. They strive to ensure customer satisfaction and resolve any issues that may arise.
Availability of online support or FAQs: Ritz Crackers provides online support and a comprehensive FAQ section on their website. This allows customers to find answers to common questions and seek assistance whenever needed.
Return or refund policies: Ritz Crackers has a fair return and refund policy in place. If you are not satisfied with your purchase, they will work with you to find a suitable solution and ensure your satisfaction.
Accessibility and Availability:
Availability in different stores or regions: Ritz Crackers are widely available in various stores and regions, making it easy for customers to find and purchase their favorite snacks.
Online purchasing options and delivery services: Ritz Crackers can be conveniently purchased online through their official website or other online retailers. They offer reliable delivery services, ensuring that you can enjoy your favorite crackers without leaving the comfort of your home.
International availability: Ritz Crackers are available in many countries around the world, allowing customers from different regions to enjoy their delicious snacks. Check the availability in your country to indulge in the Ritz experience.
Social Responsibility:
Sustainable sourcing practices: Ritz Crackers is committed to sustainable sourcing practices, ensuring that their ingredients are responsibly and ethically obtained. They prioritize environmental conservation and work towards minimizing their ecological footprint.
Ethical manufacturing processes: Ritz Crackers follows ethical manufacturing processes, ensuring fair treatment of workers and adherence to labor standards. They prioritize the well-being of their employees and maintain a safe working environment.
Community involvement or charitable initiatives: Ritz Crackers actively participates in community involvement and charitable initiatives. They support various causes and organizations, making a positive impact on the communities they serve.
Brand Reputation:
Overall perception of the brand: Ritz Crackers has a strong and positive brand reputation. They are known for their high-quality snacks and have gained the trust and loyalty of consumers over the years.
Trustworthiness and reliability: Ritz Crackers is a trustworthy and reliable brand. They consistently deliver on their promise of providing delicious and satisfying snacks, ensuring customer satisfaction with every bite.
Consumer loyalty and satisfaction: Ritz Crackers has a loyal customer base who are highly satisfied with their products. The brand's commitment to quality and taste has earned them a dedicated following of snack enthusiasts.
User Experience:
Website functionality and ease of navigation: The Ritz Crackers website is user-friendly and easy to navigate. It provides a seamless browsing experience, allowing customers to find product information and make purchases with ease.
Availability of product information: The Ritz Crackers website provides comprehensive product information, including details about flavors, ingredients, and nutritional value. This allows customers to make informed choices based on their preferences and dietary needs.
User-friendly ordering process: The ordering process on the Ritz Crackers website is straightforward and user-friendly. Customers can easily add their desired products to the cart, select quantities, and proceed to checkout without any hassle.
Packaging Waste:
Environmental impact of packaging materials: Ritz Crackers is committed to reducing their environmental impact. They strive to use packaging materials that are eco-friendly and recyclable, minimizing waste and promoting sustainability.
Efforts towards reducing waste or using eco-friendly materials: Ritz Crackers actively seeks ways to reduce packaging waste and explore eco-friendly alternatives. They continuously evaluate their packaging practices to ensure they are aligned with environmental sustainability goals.
Recycling instructions or initiatives: Ritz Crackers provides clear recycling instructions on their packaging, encouraging customers to properly dispose of the materials. They also support recycling initiatives and promote responsible waste management.
Overall Recommendation:
Summary of the strengths and weaknesses: Ritz Crackers excel in providing high-quality, flavorful snacks with a wide range of flavors and packaging options. They prioritize customer satisfaction, offer competitive pricing, and demonstrate social responsibility. However, there is room for further improvement in reducing packaging waste.
Personal recommendation based on the evaluation: Based on the evaluation, Ritz Crackers are highly recommended for their delicious taste, quality ingredients, and convenient packaging. They are a reliable choice for snacking, whether you're enjoying them on their own or incorporating them into your favorite recipes.
Comparison to similar products or brands: When compared to similar products or brands, Ritz Crackers stand out for their consistent quality, wide flavor range, and competitive pricing. They have established a strong reputation and continue to be a preferred choice among snack enthusiasts.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ritz Crackers. Make it specific and clear, such as "Package Sealed but Ritz Crackers Inside Were Stale."
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:
- The specific product or service from Ritz Crackers that led to the complaint.
- Any relevant dates and locations related to your experience.
- The nature of the issue, whether it's about product quality, packaging, customer service, or any other concern.
- Describe any transactions, including purchase details and receipts if available.
- Detail the steps you have taken to resolve the issue, including any communication with Ritz Crackers customer service.
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6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ritz Crackers. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, an exchange, or another form of compensation.
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Contact Ritz Crackers customer service
Phone number
+1 (855) 535-5648Website
www.ritzcrackers.comMost discussed Ritz Crackers complaints
Crackers broken iiin boxRecent comments about Ritz Crackers company
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I just bought a bag that says its original flavor "formerly sea salt" amd it has a nasty onion flavor. What happened?
I'm totally stumped with the Ritz, crisp and thin sea salt, and yes onion taste are real kinda overwhelming on the palate. And hard to find something to pair it with is really hard!
Same here. Just got online to see if anyone else noticed. This has to be a production mistake, they very clearly taste like sour cream and onion. I bought them because I just wanted regular tasting chips. Not saying I don’t like them, just not happy I didn’t get what I paid for!
I agree I was so disappointed with these I bought the sea salt flavor from BJs and they tasted horrible, they had a really strong onion flavor and way too much seasoning.
Same. Purchased at Walmart in Sacramento. Bought the Sea Salt flavor to go with charcuterie and wine. Was very disappointed with the sour cream and onion flavor.
Same here, and they are bitter due to onion powder, too. I just posted my own review/complaint. The Bacon ones are awesome though!
My family experienced the same thing.