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Richmond American Homes / Don't buy

1 United States

We have a Richmond American Home built from November 2006. It is 3yr 3mo old and Richmond American (RAH) couldn't care less about customer service. We have a tall kitchen cabinet that holds our oven and microwave that is pulling away from the wall. Because the cabinet is pulling away from the wall it's also pulling our granite countertops with it.

A representative from RAH came today to look at the cabinets and said "oh, it's a manufacturer defect - you'll have to contact Aristokraft to fix that". I just called Aristokraft and the lady in customer service told me I had to go through the authorized dealer to submit a claim. Am I stupid or what - isn't RAH the authorized dealer? I swear - I will never by another home from them. Once you sign the title - you never see them again!

Kr

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