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Customer Service

+1 416 637 0900 (Head Office)
+1 905 203 3900 (Halton / Hamilton Divisional Office)
+1 905 907 8888 (GTA Divisional Office & Customer Care)
+1 905 888 8282 (Markham, The Condominiums Of Cornell)
+1 905 875 2692 (Milton, Hawthorne South Village)
+1 905 552 1184 (Kleinburg, Kleinburg Summit)
+1 905 846 3172 (Brampton, Mount Pleasant)
+1 905 469 6238 (Oakville, The Preserve)
+1 905 683 9177 (Whitby & Pickering)
+1 905 737 3755 (Richmond Hill, Richmond Green)
+1 647 352 1233 (Scarborough, Thomson Towns)
+1 705 645 6448 (Bracebridge, White Pines)
+1 905 907 3884 (Bracebridge, White Pines)
+1 905 726 1313 (King City, The Estates Of King Township)
66 Wellington Street West, Suite 5500
Toronto, Ontario
Canada - M5K1G8
Halton / Hamilton Divisional Office
433 Steeles Ave East, Milton, ON, L9T 8Z4
 
GTA Divisional Office & Customer Care
7880 Keele St., Vaughan, ON, L4K 4G7

Markham, The Condominiums Of Cornell
3150 Bur Oak Ave., Markham, ON, L6B 0R1
Fax: +1 905 472 6626
 
Milton, Hawthorne South Village
10180 Derry Road, Milton, ON, L9T 7J2
Fax: +1 905 875 3256
 
Kleinburg, Kleinburg Summit
10340 Highway 27, Vaughan, ON, L0J 1C0
Fax: +1 905 552 1237
 
Brampton, Mount Pleasant
6 Worthington Avenue, Brampton, ON, L7A 1M9
Fax: +1 905 846 7229
 
Oakville, The Preserve
1388 Dundas Street West, Oakville, ON, L6M 4L8
Fax: +1 905 469 6240
 
Whitby, Queen's Common
1075 Taunton Rd, Pickering, ON
Fax: +1 905 683 6792
 
Richmond Hill, Richmond Green
10 William F Bell Parkway, Richmond Hill, ON
Fax: +1 905 737 3973
 
Pickering, Seaton
1075 Taunton Rd, Pickering, ON
 
Scarborough, Thomson Towns
743 Warden Avenue, Scarborough, ON
Fax: +1 647 352 1230
 
Bracebridge, White Pines
39 Clearbrook Trail, Bracebridge, ON, P1L 0A3
 
Bracebridge, White Pines
7880 Keele St., Vaughan, ON, L4K 4G7
 
Markham, Cornell
3150 Bur Oak Ave., Markham, ON, L6B 0R1
Fax: +1 905 472 6626
 
Milton, Hawthorne South Village
10180 Derry Road, Milton, ON, L9T 7J2
Fax: +1 905 875 3256
 
King City, The Estates Of King Township
1280 St. John's Sideroad, Aurora, ON, L4G 3G8
Fax: +1 905 726 1310

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Complaints & Reviews

Oct 15, 2020

Mattamy Homes — Tiles

We moved into our new home in Naples Florida in March 2020 and have had many unresolved issues especially the...

Oct 15, 2020

Mattamy Homes — Shower tub

My master bedroom shower tub side was sloped into wall which cause water pooling there. So we complaint about...

Calgary

Mattamy HomesMattamy design studio milton

I choose kitchen cabinet colour dark some how I realize I choose very dark color i wanna change with the light color Mattamy haven't start yet even land is flat over side .so I request them to please just change my cabinet color I am willing to pay any fines or extra fee or anything I'm willing to pay that but they said your time is over we can't do anything now there should be way like Any fine for that or just change the color .even the house not start yet I don't know where should I complain or what should I do.

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    Mattamy HomesHomes

    We are facing a big problem, since February 2020. My home is only 2 years old. We bought it new built from Matammy homes. My driveway was finished almost a year ago, since February 2020, we are having a big puddle on my driveway which caused many problems. On days that it rains, big puddles form and stay for many days until the water is su⁸cked and cleaned away. I'm complaining about the problem since more than 8 months. Because of COVID 19, for excuses that it cannot be fixed. My home is still on warranty but they haven't fixed it. Whenever I tried to contact them, they always give a different excuse. Excuses like coordinator is changed etc.

    I would like my driveway fixed ASAP. Otherwise i will take legal actions.

    Homes

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      Aug 27, 2020

      Mattamy Homes — Warranty issues

      I moved july 31st to a quick move house (brand new) at meridian parks located in lake nona, orlando. After I...

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      Aug 08, 2020

      Mattamy Homes — New Home Builder

      We have a new house built by Mattamy homes and have been in it 8 months. The quality of their materials and...

      Mattamy Homescommunity pool and Amenity center

      Hi, to whom it may concern I have purchased a townhouse in jacksonville fl, wells creek community and I was told that the pool would be built in 0ctober of 2020 after I moved in they changed the date till 2022 now I found out the they told people that moved in last year that the pool would be finished last year but never happened I am talking to my neighbors and there is alot of us in this community that were told a lie from your company we do not appreciate this lies and you keep changing the dates. This is bad for business and we are gonna be forced to take further actions regarding this problem we want our pool built before 2022 it was promised to us and we want it on the date that was promised to us and not 2 years from now on. So if anyone that works there cares about their customers happiness it would contact me to discuss this further we want a meeting with the bosses.

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        Jan 03, 2020

        Mattamy Homes — placement of drainage pipes

        A message to those who own Mattamy townhomes, where the down-spouts are located between yours and your...

        Calgary

        Mattamy Homes2007 home problems to this day.

        We bought Mattamy 12 years ago since it was suppose to be "the best" builder. I will tell you just few of many things we found at the first inspection and immediately after moving in. Right after entering the house there was rain falling from the celling apparently from faulty plumbing in the bathroom above. We moved in the late February during cold days. Furnace was working fine but my daughter was complaining that it is cold in her room. I went to the basement and discovered that there were two pipes missing from the vents leading to the bedroom above on the second floor's two vents. There where parts 0ver 10 ft. missing from each pipe. The floors are crackling everywhere like in the 300 year old house. The basement started leaking following year and I was told that my insurance from Mattamy covers only "structural" problems so I guess it would be in case the roof caved in or one of the walls collapsed. One more thing, my porch was done in such way that it leaned towards the house so after every rain I had a lake in front of my main door. They "fixed it and you can see on the results on the pictures. Today (12 years after) I decided to finish the basement and went downstairs to figure out where and how to position the bathroom since Mattamy "gracefully" provided me with raw piping. To my horror I discovered that the toilet downpipe is only 10" from other pipes sticking from the floor while I need over 12" from the wall to install a toilet. Thank you Mattamy. This house cost me over half a million dollars 12 years ago. I know it is to late now but I want to warn other people. Before you sign final papers take time to inspect every inch of the house, touch, move everything that is suppose to be solid, use level, measuring tape, bang with your fist and have yours eyes open. Take hours or a day to inspect every detail, make a list and make them do it decent job because like you see they just want to use you to get the money for nothing. Have no mercy.
        I wish one day I have enough money to build my own home.

        2007 home problems to this day.
        2007 home problems to this day.
        2007 home problems to this day.
        2007 home problems to this day.

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          Aug 13, 2019

          Mattamy Homes — poor quality cabinets

          We were not happy with the quality of the cabinets installed in the home. Poor wood, material and paint came...

          Aug 11, 2019

          Mattamy Homes — structure of the house salesperson and design consultant

          I am Frauke Haniff and Mr. Mohamed Haniff. My husband and I bought a house in Meridale Subdivision in...

          Aug 10, 2019

          Mattamy Homes — layout - design

          something happened permits are delayed- sorry can't start building yet - we wait and wait. Finally...

          Jul 05, 2019

          Mattamy Homes — warranty service

          Extremely poor warranty service! Air conditioner has been broken down in hot summer for more than 3 weeks and...

          Feb 06, 2019

          Mattamy Homes — brand new house built by mattamy homes

          I just purchased a house from you mattamy homes on january 24, 2019 with price of $731, 756.00 on lot 14, 111...

          Oct 25, 2018

          Mattamy Homes — house

          It pains me to write this review as buying/building a new home should be an exciting and enjoyable...

          Oct 08, 2018

          Mattamy Homes — being ignored by the builder regarding a leaking roof, which they already repaired once.

          Approximately 2 years after we took possession, we noticed a leak above the master bedroom closet door frame...

          May 18, 2018

          Mattamy Homes — work

          A week before closing day we met with the contractor that was showing us around for inspection. The whole...

          Ottawa

          MattamyHomes.com — delays poor customer service

          Purchased a new detached home in Caledon summer 2015 from Mattamy formerly Monarch homes we asked for July...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Mattamy Homes — audio video bridge not installed correctly.

          The builder offers an audio video bridge to hide the cable between your audio/ video equipment and your TV...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Mattamy Homes Ottawa LTD — seizure of down payment

          1- Mattamy Homes Ottawa started the sales for a new site in Orleans (Summerside) in late September 2010. 2-...

          Ottawa

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