Mattamy Homes Customer Care Service


Mattamy Homes Inc.

66 Wellington Street West, Suite 5500
Canada - M5K1G8

Customer Support Phone Numbers

+1 416 637 0900(Head Office) 5 0
+1 905 203 3900(Halton / Hamilton Divisional Office) 1 0
+1 905 907 8888(GTA Divisional Office & Customer Care) 1 0
+1 905 888 8282(Markham, The Condominiums Of Cornell) 1 0
+1 905 875 2692(Milton, Hawthorne South Village) 1 0
+1 905 552 1184(Kleinburg, Kleinburg Summit) 1 0
+1 905 846 3172(Brampton, Mount Pleasant) 1 0
+1 905 469 6238(Oakville, The Preserve) 1 0
+1 905 683 9177(Whitby & Pickering) 1 0
+1 905 737 3755(Richmond Hill, Richmond Green) 1 0
+1 647 352 1233(Scarborough, Thomson Towns) 1 0
+1 705 645 6448(Bracebridge, White Pines) 1 0
+1 905 907 3884(Bracebridge, White Pines) 1 0
+1 905 875 2692(Milton, Hawthorne South Village) 1 0
+1 905 726 1313(King City, The Estates Of King Township) 1 0
Halton / Hamilton Divisional Office
433 Steeles Ave East, Milton, ON, L9T 8Z4
GTA Divisional Office & Customer Care
7880 Keele St., Vaughan, ON, L4K 4G7

Markham, The Condominiums Of Cornell
3150 Bur Oak Ave., Markham, ON, L6B 0R1
Fax: +1 905 472 6626
Milton, Hawthorne South Village
10180 Derry Road, Milton, ON, L9T 7J2
Fax: +1 905 875 3256
Kleinburg, Kleinburg Summit
10340 Highway 27, Vaughan, ON, L0J 1C0
Fax: +1 905 552 1237
Brampton, Mount Pleasant
6 Worthington Avenue, Brampton, ON, L7A 1M9
Fax: +1 905 846 7229
Oakville, The Preserve
1388 Dundas Street West, Oakville, ON, L6M 4L8
Fax: +1 905 469 6240
Whitby, Queen's Common
1075 Taunton Rd, Pickering, ON
Fax: +1 905 683 6792
Richmond Hill, Richmond Green
10 William F Bell Parkway, Richmond Hill, ON
Fax: +1 905 737 3973
Pickering, Seaton
1075 Taunton Rd, Pickering, ON
Scarborough, Thomson Towns
743 Warden Avenue, Scarborough, ON
Fax: +1 647 352 1230
Bracebridge, White Pines
39 Clearbrook Trail, Bracebridge, ON, P1L 0A3
Bracebridge, White Pines
7880 Keele St., Vaughan, ON, L4K 4G7
Markham, Cornell
3150 Bur Oak Ave., Markham, ON, L6B 0R1
Fax: +1 905 472 6626
Milton, Hawthorne South Village
10180 Derry Road, Milton, ON, L9T 7J2
Fax: +1 905 875 3256
King City, The Estates Of King Township
1280 St. John's Sideroad, Aurora, ON, L4G 3G8
Fax: +1 905 726 1310

Mattamy Homes Complaints & Reviews

Mattamy Homes / 2007 home problems to this day.

Sep 07, 2019

Mattamy HomesWe bought Mattamy 12 years ago since it was suppose to be "the best" builder. I will tell you just few of many things we found at the first inspection and immediately after moving in. Right after entering the house there was rain falling from the celling apparently from faulty plumbing in...

Mattamy Homes / poor quality cabinets

Aug 13, 2019

We were not happy with the quality of the cabinets installed in the home. Poor wood, material and paint came off easily. Mattamy homes blamed it on steam from the stove and water build up. It is hard to believe that this can be blamed on steam or water with in a year of living in the home...

Mattamy Homes / structure of the house salesperson and design consultant

Aug 11, 2019

I am Frauke Haniff and Mr. Mohamed Haniff. My husband and I bought a house in Meridale Subdivision in Charlotte, NC . The sales person Rebecca Groom is not allowing us to make structural changes to the house The Parker. She said that it cannot be done, since we already sign the contract...

Mattamy Homes / layout - design

Aug 10, 2019

something happened permits are delayed- sorry can't start building yet - we wait and wait. Finally everything is approved let's get started we meet with the builder. Remember as owners we have decided and know that we picked a specific Model and design and exactly where everything i...

Mattamy Homes / warranty service

Jul 05, 2019

Extremely poor warranty service! Air conditioner has been broken down in hot summer for more than 3 weeks and still not fixed! Technicians do not come at scheduled appointment time and do not give earlier notice. Calls are not being answered. RUDE attitude from all of the representative...

Mattamy Homes / brand new house built by mattamy homes

Feb 06, 2019

Mattamy HomesI just purchased a house from you mattamy homes on january 24, 2019 with price of $731, 756.00 on lot 14, 111 wannamaker crescent, cambridge but the area is totally un-liveable!!! 1). It's severe dangerous to live in the house since all different kind of trucks, bulldozers, forklift...

Mattamy Homes / house

Oct 25, 2018

It pains me to write this review as buying/building a new home should be an exciting and enjoyable experience. My wife and I have built 5 new homes thus far and Unfortunatly our experience with Mattamy Homes has been nothing short of miserable. To be fair our experience with the sales team...

Mattamy Homes / being ignored by the builder regarding a leaking roof, which they already repaired once.

Oct 08, 2018

Mattamy HomesApproximately 2 years after we took possession, we noticed a leak above the master bedroom closet door frame. I had always noticed a rough spot on the door frame when dusting, but I thought it was just sloppy finish work that we would fix when we repaint. After a few days of heavy rain, the...

Mattamy Homes / work

May 18, 2018

A week before closing day we met with the contractor that was showing us around for inspection. The whole looked extremly dirty, paint was not even the same whites used on walls, coffee stains on the door, scratches everywhere on upgraded doors it was horrible! We spoke about it and he... / delays poor customer service

Jul 16, 2016

Purchased a new detached home in Caledon summer 2015 from Mattamy formerly Monarch homes we asked for July 2016 closing and were told they choose the closing date so it was scheduled for May 2016. We had an existing house to sell and we sold with a closing at same time May 2016. Our...

Mattamy Homes / audio video bridge not installed correctly.

Jul 11, 2012

Mattamy HomesThe builder offers an audio video bridge to hide the cable between your audio/ video equipment and your TV and they charge $475 for that. In my master bedroom they installed one and the TV power outlet is way off to one side away from the bed (and right across the window) and if i hung my TV...

Mattamy Homes Ottawa LTD / seizure of down payment

Jun 23, 2011

1- Mattamy Homes Ottawa started the sales for a new site in Orleans (Summerside) in late September 2010. 2- Given that I have been saving for the down payment for a new house and waiting for Mattamy's new site in Orleans, I was the second customer in line when they opened the doors to their...

Mattamy Financial Services / rip off


I filled out a private loan with Mattamy Financial Services . I was told that I was accepted 100% by the financial instiution. Iwas told in order to secure the loan I would have to western union $750 plus $66 dollars it cost to send the money over. I completed the task and was told I would...

Mattamy / poor quality workmanship


I would like to warn anyone interested in a Mattamy home in the Half Moon Bay development in Barrhaven, Ottawa that the quality is something to be aware of. I purchased a home in April of 2009 and have been fighting with them for 9 months now to repair the house. The list of problem goes a...

Mattamy Homes / poor quality ceramic tile installation


Mattamy HomesThe pictures below are of one of my kitchen floor tiles. As you can see in the picture, there is absolutely NO cement/glue attached to the tile. This means the cement/glue was already too dry when the installer laid the tiles and the only thing holding the tile in place was the grout. Thi...

Mattamy Homes / false & misleading advertising


Oct 21, 2008 08:30 ET Citizen Files Complaint Under Competition Act Against Peter Gilgan and Mattamy Homes Inc. TORONTO, ONTARIO--(Marketwire - Oct. 21, 2008) - ATTENTION: News Editors Paul Langan, a citizen of Cambridge Ontario, has filed a complaint with the Competition Bureau of... / poor insulation!


Upon moving into our new home in march we were blinded by the fact we are now moving in yes their was still a lot of work to be done because our home was vandalized. We were assure these problems would be fix. 3 days later the door bell rings and it turns out to be the insulation guys tell...