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Retro Fitness/ABC Financial / gym cancellation

1 United States

My daughter is attempting to cancel a membership and is being told it is non-cancellable.

She joined a gym in Staten Island NY and recently moved to Brooklyn. While there is a Retro location within 25 miles of her home, she no longer has a car and the cost and hardship of getting to the gym makes it an unreasonable choice for her.

she is being told that she must continue to pay through 2019 - even if she no longer is able to attend

How do we get retro to approve this cancellation

Aug 7, 2018

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