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Reservationcounter / hotel reservation misrepresentation and scam

21 Largo Crescent, Ottawa, ON, Canada
Contact information:
Phone: 613 224 4502

I
was a victim of a hotel reservation scam in late January when I
thought I was making a regular reservation at a Holiday Inn in
Florida. I then had another reason to check my credit card
balance and found a charge from a company called "reservationcounter"
where they had made an advance non-refundable reservation at the
hotel.
I now know how I got scammed. I went to TripAdvisor to
choose a hotel in Crystal River, Florida. I chose a Holiday
Inn, so I hit the show prices button and a Holiday Inn Logo came up
which was the lowest price. When I hit the Holiday Inn logo I
was certain I was in the official Holiday Inn site as it is pretty
much an exact replica. I had asked for a simple
reservation which would be payable after our stay at the hotel.
Such reservations could be cancelled which was important as we
have a health issue. This "reservationcounter"
set me up at a non refundable rate, charged me the fully flexible
rate, and then charged higher taxes and fees than would be payable
at the hotel. I am out well over $100.00 and lost
flexibility. If we cannot use the room because of health
reasons, I will be out some $470.00. I have since learned from
Holiday Inn that the reservation was made by Expedia.
This certainly lowers my expectations and trust for TripAdvisor and
Expedia.

Since that time, While making additional reservations, I have
noticed that if you are to decide to stay at a certain brand of
hotel, like Holiday Inn, Marriott, Hampton Inn or probably any other,
and you Google that brand, a website comes up as "Holiday Inn
Reservation Counter" That then leads you into the
"reservationcounter" site rather than Holiday Inn or any
other chain you choose.

Gb
Feb 24, 2014

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