Reservationcounter / hotel reservation misrepresentation and scam

21 Largo Crescent, Ottawa, ON, Canada
Contact information:
Phone: 613 224 4502

was a victim of a hotel reservation scam in late January when I
thought I was making a regular reservation at a Holiday Inn in
Florida. I then had another reason to check my credit card
balance and found a charge from a company called "reservationcounter"
where they had made an advance non-refundable reservation at the
I now know how I got scammed. I went to TripAdvisor to
choose a hotel in Crystal River, Florida. I chose a Holiday
Inn, so I hit the show prices button and a Holiday Inn Logo came up
which was the lowest price. When I hit the Holiday Inn logo I
was certain I was in the official Holiday Inn site as it is pretty
much an exact replica. I had asked for a simple
reservation which would be payable after our stay at the hotel.
Such reservations could be cancelled which was important as we
have a health issue. This "reservationcounter"
set me up at a non refundable rate, charged me the fully flexible
rate, and then charged higher taxes and fees than would be payable
at the hotel. I am out well over $100.00 and lost
flexibility. If we cannot use the room because of health
reasons, I will be out some $470.00. I have since learned from
Holiday Inn that the reservation was made by Expedia.
This certainly lowers my expectations and trust for TripAdvisor and

Since that time, While making additional reservations, I have
noticed that if you are to decide to stay at a certain brand of
hotel, like Holiday Inn, Marriott, Hampton Inn or probably any other,
and you Google that brand, a website comes up as "Holiday Inn
Reservation Counter" That then leads you into the
"reservationcounter" site rather than Holiday Inn or any
other chain you choose.

Feb 24, 2014

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