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Renaultstebway 2015

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Dear renault, I need to solve it urgently it's me amira abdel all actually it's my urgent complain with your partner in egypt (Obbour city branch) and this is the latest attempt to restore my rights and I am completely convinced that the best solution will be decided by your esteemed company. Summary of my complain : my car chassis no : [protected] motor no :89772. - I bought my car on 31.12.2014 and it have more than 12 defects and it's plus official technical report from consumer protection association as my complain there and they decides to evaluate the price of the car and replace. - you can review the consumer protection and follow-up technical reports which they produced after the technical examination of the car (With my full name amira abdel all mahmoud) http://www.cpa.gov.eg/english/index.htm - the defects in the car and that have been neglected and ignored by the service center for a period of 11 months has caused me critical healthy problems and recording to the reports of the accredited medical (The content of the medical report sessions of physical therapy and treatment for certain because of the industrial error clutch). - manufacturing defects that have been proving their existence by car and neglecting service center contrasts perfectly with the advertisements, catalogs and flyers car type, social media which means it is not completely conform to the specifications that are advertised. - unfortunately, I completely lost confidence in the company and completely lost confidence in the service center and all the engineers working it and I will never recommend the car and the company to friends and family and i'm already warned them of the purchase of the car and the badest service I have ever met., - the contradiction in the opinions of the service center engineers that every engineer have a different analysis of the same defect which affects no confidence. - the service center engineers haven't any qualification with your product and looks like never worked in it before because of their un logic replies (Details below). - renault is the first and only in charge of the sale of the car in excellent condition without any industrial defects while the discovery of a single defect are replaced immediately, but engineers have not pay attention to the problems that have been on the rise whenever I go to the service center but has stall until 11 months and the exploitation of not knowing technical configurations of the car and disregard for customers' schedules and in addition to not solving these problems, but leave them to grow worse condition of the car and affect the health status of me. And now by the date of 01.12.2015 after sitting consumer protection your engineer not agree to replace the car with a new because you havn't the same model in your stocks and he want to replace it with another one which have over price around 30000 egp my car model year 2015 and the new one year 2016 and in case that I have not this above price I have to take the old car with it's manufacturing defects, although it's not my problem that you not have the car in stock. Finally I want to get my rights back and to approve that I want to solve the problem without resorting to eliminate and issue of compensation I decide to connect with you. Thank you. Kindly connect with me by mail amira. [protected]@ymail.com and phone no / [protected] egypt

Am
Dec 08, 2015
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Comments

  • Ma
      Apr 23, 2016

    dear MR.Amira
    please contact me as soon as possible as i have a problem with my car (logan 2016) with (oboour branch ) and i need to know what you did excatly with CPA in order to do the same
    you can contact me by mail : mahmoud.zahra.[protected]@hotmail.com
    thanks in advance
    best regads
    mahmoud zahra

    +1 Votes

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