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Redbox / Double charged

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I rented a dvd through there online site to pickup. I picked it up at the machine and returned the movie the next day before the return time posted. I got double charged according to their customer service agent named "Joy" because I failed to press the online pickup button on the screen and instead pressed the rent a movie button. They are refusing to refund the extra rental fee. "Joy" was rude and combative. Refused to let me speak with her supervisor after 2 calls. Worst company ever!


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A  26th of Jun, 2009 by 
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I notice a charge on my debit card for a red box rental, two seemingly, considering the 2.19$ charge (equivalent to two DVD rentals) .. I haven't rented from red box since June 15th, on a different credit card ... so this charge is a little confusing to me ...
I've already sent an email to them and my bank to resolve the matter and have yet to receive a response.
Red Box has no right to charge my card for no reason, I am definitely cancelling the card and requesting a new one .

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Redbox Automated Retail Logo Redbox Automated Retail
Customer Service
1 Tower Ln Ste 900
Oakbrook Terrace
United States - IL60181
+1 866 733 2693
+1 630 756 8888
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