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RCN / Terrible Service

1 Chicago, IL, United States Review updated:

RCN is TERRIBLE. Had an appointment from 5-8 PM on the day of my move to have my service transferred. I waited 4 hours and the technician NEVER SHOWED UP - NEVER EVEN CALLED! And if you've ever tried to get through to customer service, you know it is near to impossible to reach anybody - and when you do, they are ABSOLUTELY USELESS!! They have screwed up my billing - they kept charging me for premium channles after i canceled them, claiming that I never called to cancel. I had to argue with 10 people to have that remoed from my bill. And the HD cable is terrible. The sound never matches up with the picture - so that is fairly annoying to watch! Not sure what my options are - COMCAST is just as bad ! It's a shame we can't get some real competition in cable companies, then maybe they would step up service. As of now, there is NONE. Do NOT get RCN!!!

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  • Ma
      4th of Aug, 2009
    0 Votes

    I don't know what's going on with all the RCN phone numbers. I tried all those listed on my bills and the 1800-ring-rcn and could not get through. It's either "an invalid number" or "cannot be dialed from your area". I tried contacting them via email, and also no response.

    What the heck is going on?

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