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Radio Shack


Cell Phone

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United States
I am a preexisting Sprint customer who decided to use my full upgrade for a cell phone from Radioshack.com. I paid the shipping and handling fee of $14.99 and received the phone in two days. The phone which looked new and broke four days after using it. I immediatedly called Radioshack to inform the phone was broken and they informed me to send it back via Fedex to their return dept. They asked if I wanted to exchange it for another cell phone, which I agreed. I packed everything the phone came with(manual, charger etc.) including the packing material. I scheduled a pick up for Fed Ex to get the return package. The return was received today and I get a email saying that I would be charged $50.00 for a damaged box. WTF???? I immediately called them to explain how was the box damaged and why was I being charge $50.00!!! The box it came with and shipping box was intact and not damaged whatsoever when i returned it. They couldn't explain how the box was damaged and said that the inspector noted this. I demanded to speak to higher management and canceled my exchange(why take the risk of being charged another $50.00 for a Cell Phone Box on if that phone breaks too ????) My sister also informed me that a couple of years ago she thought she purchased a new phone from Radioshack that also broke...turns out it was a refurbished phone!!!IF ANYONE IS THINKING OF USING RADIOSHACK FOR UPGRADE OR PURCHASING A CELL PHONE, DON'T BOTHER!!! You will get stiffed!!!
Complaint comments Comments (1) Complaint country United States Complaint category Mobile & Cell Phones


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N  29th of Dec, 2010 by    0 Votes
We sell refurbished phones but only a few. And then they say refurbished on the box. ALl the other ones come directly from the specific carrier. So it just seems like you all are picking ### phones.

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Radio Shack Logo Radio Shack
Customer Care Service
300 RadioShack Circle Fort Worth
Fort Worth
United States - 76102
+1 800 843 XXXX
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