Radio Shack Customer Service Contacts
Fort Worth, Texas
United States - 76106
I made a cell phone purchase in december for my son for christmas, the lady who helped me asked if i would like to purchase the replacement plan for the phone and explained that it would cover any damages to the phone. I asked to be sure i understood correctly again she assured that it would cover any damages even if it was his fault. When the phone was damaged due to him dropping it on the road the company said they would not honor the replacement plan that it only covered damages due to manufacture fault.
We purchased two Pandigital e-readers the day after Thanksgiving 2011. My reader has never charged properly - you had to get the cable 'just right' for it to connect. It also frequently reset itself for no good reason. I just dealt with it, since I knew it wasn't 'top of the line'. Now it has become impossible to get the reader to charge. I took it to Radio Shack in Stillwater & first, the manager said I had bent the cable end & that's why it wouldn't charge. I pointed out that the one in my hand was my hubby's cord, which worked fine with his reader. I told him it wouldn't work properly with either cord, & I'd had problems with it since I bought it. He told me I must have 'bent the port & broke it loose' in the reader. The port looks fine, with no apparent damage & I haven't done anything to it. He said he wouldn't do anything for me, & since I must have damaged it, I could try to contact the manufacturer, but they probably wouldn't do anything. Radio Shack used to stand behind their products, but now they are just liars & thieves.
I purchased a cell phone and the insurance on my phone, in California. I then moved to Arizona and shortly after my phone started acting up so I took it back to Radio Shack and per their policy they were going to ship it back to the warranty department and then send me a gift card (via email) to purchase a new phone. I did all the leg work and created the claim. All I needed to do was return it to the store (off Bell Road in Surprise) and they would overnight it for me. I dropped it off Sunday night and was told it will go out Monday and I would have my gift card Monday evening, Tuesday at the latest. Tuesday rolls around and still no card so I called the store. They had no information so they were going to check on it for me and call me back. 20 minutes later no response so I called them back. Turns out the person who took in my phone lost my information and never printed the FedEx air-bill so my phone was just sitting there. There was no real apology or going the extra mile. I am now hostage to Radio Shack and will not have any time to get a replacement phone for at least 2 weeks. This has been the WORST experience ever and I will definitely not do business with Radio Shack again. They totally dropped the ball and offered no solution aside from taking the package to a FedEx drop off, which was NEXT DOOR to their store after I offered to come down and do all the legwork for them. Even at that I will not get my gift card until it's basically too late. At this point, i would rather the money back instead of a gift card because I do not wish to spend another dime at any Radio Shack Store.
Gabriel at Radio Shack flat out lied to me about the coverage on their protection plan. I was told that their plan would cover any loss except a lost or stolen cell phone. The phone was dropped and the screen cracked. I call the insurance company and was told it was not covered. I only had protection for mechanical issus. I called the Radio Shack complaint line and told them about the lie. A few days later Fred (district manager) called to tell me that there was nothing he could do since I could not prove that Gabriel had lied to me. Now I will need to pay Sprint $100 to repair the screen on the phone. Stay away from those liars at Radio Shack!
This store is by far, the worst customer-oriented Radio Shack branch I have ever visited. My experience started a few days ago, when I was shopping for a Blackberry Playbook tablet. The night before Black Friday, I visited their website and that location stated they had this item in stock. They opened at 530, so I arrived at the store at 430am and was in the first group allowed to shop at opening time. After telling the salesperson what I wanted, and turned down his suggestive selling attempts to sell me every accessory known to man, I had my credit card in hand when the salesperson notified me they didn't have any in stock. An oriental woman "seemed" to be the person in charge, so I asked her could I could get a raincheck since the website says she has them in stock. She actually giggled to herself and told me "Ohh no way." Then the salesperson went over to talk with the woman, and I overheard her say "try to sell him something else." So then he asked me if I wanted the more expensive iPad 2. This was a couple 100 more than I was prepared to spend, and I refused. This really seemed like the old bait-and-switch trick. The website indicates "come on in and get your item" but when you get there it's "whoops, we don't have those.. buy something more expensive!" I had to act like I worked there, and said "Well can you call another local store and see if THEY have one??" So the guy called three different stores and said they were all sold out too, even though the website indicated they were in stock just hours before when I did my research. I told them I have been a customer of Radio Shack for over 25 years and have never been so disappointed with them, and the woman said, "Oh ok." and she really gave me the indication I was not important. I began walking towards the door, furious and actually shaking because I was so mad and I told her "I will NEVER shop again in this store" and she replied, "Oh alright, bye" and didn't even look up from what she was doing. When I got to my car, I called their 800 # and told them about my horrible experience and the man apologized sincerely, and asked what I was looking to buy. I told him what I wanted, and my zip code, and he located one in less than one minute of wait time.. AND provided me with the phone number. I called them, asked them to hold it for me and told them I would drive straight there. The other location was only FIFTEEN minutes away. How did the kid tell me none of the other locations had this item, when a branch 15 minutes away did? This Radio Shack at College Square in Newark, DE was clearly more worried about hitting target sales and goals, rather than keeping a loyal customer happy. I arrived at the other location and within five minutes I was back in my car, with the Playbook in hand. The other sad part of this story is the second store I visited that had their act together had no customers, and the store I had left in a rage had a line outside waiting to get inside. And perhaps to discover their item wasn't in stock either! Do yourself a favor.. Drive the couple minutes further to visit another branch, and steer clear of the College Square location!
I am writing regarding my recent experience with Radio Shack. My 12 yr. old needed a calculator for school and I took her to Radio Shack to purchase it. The sales person talked her into upgrading saying it would then be something she could use into college. She took this to school and was unable to use it. We tried to return it but as the original packaging could not be reused, were told that it was too bad. This is a $17.99 calculator that a grown up sold to child. She was very embarrassed and upset. I will check with FTC regarding "selling up" to children.
I entered a radio shack on newcut rd. in louisville ky. when a sales man greeted me at the door I asked him how much HP 60 tri color printer ink was he walked over to it and read me the price from the sticker where it was stocked I said cool ring me up he. He rang me up and told me a higher price than what he originally told me so I asked him was he sure, we walked back over to where it was stocked well it was stocked wrong there were a few colored ink stocked were black ink should be and black ink were colored ink was suppose to be, I asked him if he thought he should give it to me at the price it was stocked he said that he wasnot able to do that that his manager was the only one that could but he had no problem calling him.
he called his manager and explained the situation, I could tell the salesman was very embarrassed and uncomfortable by what he was saying to his manager on the phone it sounded like he was explaining to the manger that the customer (me) didnot switch the prices on the merchandise because he was with me in the very small store( the price difference was not much of a difference but it was the principle of the matter and the way you could tell the way the manger was being) really I felt bad for the sales person because when hung up the phone he had to tell me he was very sorry he seemed embarrassed and even degraded.
Radio shack is only a few blocks from the house i just stoped to see if there price was cheaper or even the same as walmart, I did not buy the ink there I drove the 4mls to walmart and paid the same price, I usually buy my dvd/r’s there about once a month but I will not buy anything else from radio shack I know it may seem petty but other times Ive been in that radio shack Ive heard people complaining about the manger being a rude and cocky lil punk.
I called the Radio Shack at Front and Snyder avenue in Philadelphia, Pa. to ask about an issue I am having with a PC bought there. An African-American answered and I asked him. He told me to hold, then he got back on the phone using an accent, saying he can’t help me. I saw right through his bull and am very upset. My PC is still not powering up and now I’m upset over what is supposed to be a professional to some degree making me feel like an idiot for whatever reason. I just think he had better things to do and couldn’t deal with it. He needs to be fired. I called Sat. June 11th in the afternoon, so you can pinpoint the Radio Shack employee.
On 7/6/11 at 5:50 pm I had called to the store I asked the store attendant if they had any of the HTC 4G Evo...
I bought my HTC Inspire Device a couple of weeks ago.. I suddenly had a problem with my camera. I never dropped or did damage to the phone. I told this to the store manager and he said that he will exchange my phone for a new one. He told me that I will need the 'box' to make the exchange. I had everything else except the 'box'. Who will keep the box of a product after they purchase it? I told this to the manager and he told me that this information was on the receipt. I was trying to make my point, but he kept cutting me off. So, I told him if i call customer service at Radio Shack, would they say the same thing? He replied, "I don't care what they say. I need the box." This was pretty funny because I could just give him the box when I get a new phone...I called customer service right after I left the store and they said that I DONT need the box. I just need everything in it. I returnd to the store, with the customer service assistant on the telephone because I knew this guy would not listen to me. I entered the store, with the customer service assistant on the phone. She said that she will speak to that person and make sure i get my new phone. He refused to take the phone call saying again "I don't care what they say." He was on the phone, but he wasn't talking to anybody. SO I asked him again to take the phone, and he refused again. He said to me, "DUDE IM ON THE PHONE." I was shocked when this person talked to me like that. Is that how radioshack employees talk to their customers? The customer service assistant asked for the store number, and his name. Right after I told her that information, that guy said "I'll give you a new phone just bring all the stuff." He gave me no explanation or an apology for being wrong. When I returned back to the store with my charger to exchange my phone, he didn't even look or me or give me an apology. Who does he think he is? This guy was straigt up rude and I could tell he just didnt want to give me a new phone. When I first bought my phone here, I gave him the lowest grade on the customer service survey which was texted to my phone. He was not polite and did not appreciate me at all as a customer from the beginning. I was quite shocked how this person treats his customers in such a way. I have never been treated this way at any other store. The fact that he refused to take the phone call, calling me DUDE, and not apologizing to me eventhough it was his mistake is not acceptable. He is actually the store manager there, which is ironic. The sales assistant was actually pretty nice but the manger himself is terrible in treating customers. His name is Aaron Bronz.
So, Saturday morning I went to the Radio Shack store where the store manager and I are now becoming best buds, and asked if the order has been received, the item was a zBoost product that I had ordered for the second time on Thursday. He was not sure and offered to look up the order on the computer. Still the same status - PROCESSING! No change. Mind you this is the second time we had entered the order in a week. His suggestion was to call the help line and get a status on the order. Well this is when the fun begins. The woman on the line tells me that the order has been processed, and that I should receive it Wednesday or Thursday next week. Normally, this would be a OK answer, but I specifically paid for the product to be delivered “OVERNIGHT”.
I said WHAT!, what are you talking about, I paid for OVERNIGH!. Now I am in the store when I made the phone call with the manager next to me. He is just about as shocked as I am. I asked the person on the line, what part of OVERNIGHT SHIPPING do you not understand. Well, she told me that we have 1 -2 business days to process the order, and then 1 -2 business days to deliver the order. I said, but I paid for OVERNIGHT Shipping does that mean anything to you. Well, she stated, I placed my order on Thursday evening, we have until Monday to allow our warehouse to get the product ready to be shipped and then we have 1 to 2 business days to send the product to the store.
So, I told person nicely, since I was in the store that you need to remove the OVERNIGHT Shipping option from you website- BECAUSE YOU DO NOT HAVE THAT OPTION. She tried to explain to me that the policy for shipping overnight allows them 1-2 business days to prepare the order in the warehouse after 1 day to process the order. She then offered to remove the shipping fees as an effort to ease the pain, but as I explained to her, the cost of the shipping and the product was not as important as having the product here on Saturday morning.
After she removed the shipping fees, I asked again “when will the product show up at the store”, now it was for sure Wednesday or Thursday, maybe Friday next week. I said that you got to be kidding. Did you remove my priority shipping status by removing my shipping costs - Oh No, not at all. I told her obviously Radio Shack has a real logistics proble.
Then to top it all off, she wanted to know since it was going to be Father's Day on Sunday that they had a tool kit, would I be interested purchasing it for $34.99 - I said, "Sure, when can I expect that to arrive - Labor Day Weekend" - NO I am not interesting in buying anything else from you. I asked the gal if she was just crazy or what. You just screwed me on a delivery of a product and then you want me to BUY something else – give me a break Radio Shack.
God, I hope Radio Shack recorded that conversation; this is the one that the CEO needs to hear and then ask himself / herself if she would buy anything from such a micky mouse e-store operation.
Warning, Warning, Warning if you need something please do not use this site for purchasing anything and for God Sake do not waste your money on expedited shipping - they have a strange definition of "OVERNIGHT".
Bad Customer Service ! Ghetto ! and really need to be closed down or hire all new employees including the manager .They don't even greet you when you enter the store, No eye contact when speaking to customers. My AT&T acct was mess up after I bought a phone from them. Long story short, Radio shack did not back date my service with at&t thus making it look like I just sign up with AT&T locking me under a new contract w/o telling me. I would have to pay 175.00 to cancel with at&t if I didn't want the service anymore. They don't show you or explain hidden contracts they have through the store. If I had to give one word that will label ATL, GA location : UNPROFESSIONAL!!!, I will never shop at this location again!!!
Purchased a Cordless Phone battery, spoke to a representative on the 28th of June, we gave her our battery...
On Sunday morning (my only day off) I called my local Radio Shack to see if they had any discounts on the HTC...
Julian Day, CFO of Radio Shack was quoted in 2007 saying In 2007 you were quoted saying “I once went...
I brought a Garmin Nuvi 265WT(GPS) in for Service because the FM traffic receiver doesn't work. I had been in contact with Garmin, Tech support couldn't resolve the problem so I took it into Radio Shack under my service plan & checked the unit in for repair. The unit is less than a year old and under the manufacturer's warranty. The unit was supposed to be sent to Garmin. During the warranty period, Garmin is the only one that can serive their products. I purchased my GPS on 02/13/10 with serial #1R2278435 with an internal ID#[protected]. They were surprised that Radio Shack did not send the unit to them. Instead of fixing my unit, they gave me a different unit with a different serial # and internal ID #. REPLACING A PART DOES NOT CHANGE THESE NUMBERS. My unit I checked in had very slight scratches on the screen, the unit that they returned to me had no scratches and was noted by them as well. The FM Receptor/Car charger was not checked in for service when it should of been because that is the only way to make sure FM traffic was working. I checked in the unit for service the first time on Nov 6th, it was noted on the service receipt that I had some small faint scratches. It was serviced by tech Andrew F. when it should of been sent to Garmin. The repair shop Replaced main PCB which does not alter the serial no. or internal ID#. I went to pick it up on Nov 20th. THE FM TRAFFIC DID NOT WORK. I noticed the serial # sticker had been moved and did not match the unit. I noticed that the there were no scratches on the front screen unlike my unit. I told Radio Shack repeatedly, I want my original unit with the correct serial # and matching internal ID # returned. Instead they checked it into be sent back to the Service ctr the same day Nov 20th. I received a msg on Dec 2 from the Repair shop that they couldn't even work on my unit and sent it back. The repair ctr insists this was the same unit all along, they refuse to fix the problem. The unit they gave to me back yesterday has serial #1R2297406 with an internal ID#[protected]. I registered this new unit on the website and the is what pops up on Garmin's website: Product details for your device are:
Product name: nüvi® 265WT
Registration date: Dec 10, 2010
Serial number: 1R2297406
Unit Id: [protected]
Registration Code: T9AJKL0
Then the repair shop had the stupidity of saying that replacing a part on the GPS unit changes the seral number and internal ID. This is false. These two numbers are under copy-writed and legally can't be changed. An unauthorized service center has to have written permission from Garmin to service a product that is under the manufacturer's warranty.
Radio Shack had an Ad for a Acer Netbook for Black Friday. We got to the store at 2:45am and were the 4th in line. The add said there was a minimum of 1 per store. The Ad should have said there is only 1 per store. We waited in line for 3 hours to find out there was only 1 total in the store and the guy who was camped out overnight was the one who received it. If the ad would have said only 1 per store, I would not have even bothered going.
I purchased a product protection plan for two items I bought from Radio Shack. WHen both failed (headphones), I called to get them replaced per the plan. I was told that I had to take the items into my local Radio Shack for them to be inspected. I took my item into the Radio Shack store in the Greenway Shopping Center (7000 block of Greenbelt Road)in Greenbelt, Maryland. The clerk, Chris, inspected the item and called the Service plan office at [protected]. He was to mail the items to the Service plan and I was to recieve a voucher by email within 4 - 24 hours following the mailing, which I would be able to use in the store to re-purchase new headphones. This all happened on Friday, November 12. I did not get the emailed voucher and called the service plan again on Thursday, November 18. When the plan called the Greenbelt store, they were told by the manager that she had no recollection of the transaction. I called the service plan again on Friday, NOvember 19 and was told that I had to contact the store for the items and I was responsible for ensuring that the items got to the replacement plan, even though the store now had the items and there was a record of the call between the clerk and the store. I was told by the agent that I would not get my money back unless the service plan got the tracking number of the FedEx package the store used to send the items back. Are you kidding me?? The agent on the phone went so far as to tell me he had to get off the line with me and answer other people's calls when I suggested a conference call with he, myself, and the store that I would make immediately. Needless to say, when I tried to conference us, he mysteriously dropped off the call on Friday. So, I called the store on Saturday and spoke with Chris, the clerk who handled the transaction when I went in on Friday, NOvember 11. He said FedEx had picked up the items on Monday, NOvember 15. He had not called and given the service center the tracking number. I want my money back.
Nov 3, 2010, visited Radio Shack to inquire about DVD palyer. Spoke w/ the so called manager. Was told the item is for on-line order only. Fine, does it deliver to store (free shipping)? "NO, it does not"
Checked on-line and the item in fact ships free to store. Called the store, asked for manager, he comes on the phone and here are the incidents proving how imbecile this guy is:
1- When answering the phone; "Yeah, what do you you want".
A 10-year old kid has more manners that this guy. HELLOOOOO, Radi Shack, may be a little training is in order?
2- The Lie; "I never told you it does not ship to store."
3- Attempt to cover up the lie; "I said that it should be mailed to you as we may mishandle or misplace the merchandise at store."
That is the most idiotic statement, EVER. So, Radio Shack people are SO incompetent that they may lose or damage shipped product that the customer has already been charged for? Wake up call; credit card companies are really good at taking care of nonsense like that.
This guy is totally worthless. With so many complaints written and filed against Radio Shack, it is disturbing corporate does not take action to correct conditions hence, the rest of these incompetent personnel keep on acting the way they do.
NO MORE Radio Shack, neither the local store nor on-line.
Purchased 2 year extened warranty/ product protection plan on nextar gps unit, with mp3 and data storage capabilities. It failed returned it for replacement... 1 month later they call me to come pickup a refurbished magellan gps that has no mp3, or data storage features and is without a power supply but they had one I could buy for 29.99 + tax!!! This is simply unexceptable!!! To leave store had to sign off that they, on there terms had met the entened warranty obligations. Buyer beware!!!