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Publix / consumer indifference

FL, United States Review updated:
1
Entenmann's stollen has been a holiday treat in my family for more than 40 years. When I asked the mgr. why there wasn't any for the past 2 years, I was told "I guess they didn't send any" and he walked away. I have no objection to the huge variety of ethnic foods available, and if there are those who want only natural foods, that is their right. However, there are certain items, especially holiday specialty items, that should be automatically ordered for other customers. A little more respect and helpfulness should be required of the managers as well. A flip answer and dismissal of an inquiry is certainly no way to promote business.
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Sa
  2nd of Feb, 2009
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With Publix, holiday and seasonal items are known as "chart items." Essentially, a manufacturer produces only a limited number of these items and Publix as a whole is allocated a certain amount of this product based on sales. From there, it is up to warehouse selectors to determine how to distribute these items, also based on a store's previous year's sales of the same item. So, when the manager said "I guess they didnt send us any, " he was probably right. It was almost certainly an unpopular item the previous year and the warehouse selectors decided not to chart that particular store any of that product. Unfortunately, your request to have the store order some is meaningless as the stores do not have the power to order seasonal or charted items.

I can understand your issue with the managers flippant response, he should have explained the situation to you, and offered to call around to other stores in the area to try and locate some of the item.
Re
  6th of Jan, 2012
Agree Disagree 0 Votes
There is also the issue of the fact that Entenmann's is brought in by an outside vendor and while Publix can submit an request, that company (perhaps not producing enough of it or just not producing it at all) and that vendor (placing the order up to 6 months in advance for holiday items!) could lay the blame elsewhere. Little Debbie, for example, is a vendor and discontinued a peanut butter oatmeal cookie, unbeknownst to us consumers. :( There is no excuse for his flippant response though. For instance, I know that Valentines day flowers had to be ordered before Thanksgiving... because its a holiday order. Pigs, hams, and turkeys can be shipped in by the PALLET but the initial order has to be made more than a month in advance. Its retail. Try to plan ahead next time.

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Publix Super Markets Logo Publix Super Markets
Customer Service
Overall Satisfaction Rating

156 Reviews
PO Box 407
Lakeland
FL
United States - FL33802-0407
+1 800 242 1227
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