Publix Super Markets
reviews and complaints

I shopped at this Publix and my bill came to $126.10. I was busy entering my credit card information when an employee started assisting the cashier. I had already put much of the groceries in bags. I left the store and when I got to my car I noticed the 4 Roll package of Kleenex Viva Paper Towels was missing. I backtracked to the store with my cart. I told the cashier and the employee that helped told me she put them on the bottom rack of the shopping cart. I explained that they were not in my car and I looked all over the entire path I had taken. She got the manager.

I waited for the manager, Kelly Ortman who went back into the office and came back to tell me I left with the paper towels. I explained that they were missing and that the assistant stuck them on the bottom rack where heavy items like bottled water or Pet Food goes. A light, slippery 4 pack of paper towels may have fallen off, I didn't hear anything and I had already covered the path I had taken to my car. At this point she basically told me that I left the store with the item and there is nothing she can do about it, she was not pleasant about this.

I offered to show them my car to prove that I was no some thief trying to get another 6 dollar package of paper towels. I don't think I've ever made a complaint before but it was the principle and the amount of time I spent going back and forth looking for it. I went back to my car one more time and then back into the store and bought another package, waited in line and went one more time to the service desk to ask if anyone turned them in. At this point they were ignoring me so I asked for the store number: 0756 and the name of the manager. They told me "Kelly" and when I asked for a last name they rolled their eyes and told me,

To add insult to injury, when I arrived home and started carrying the bags, 2 of them broke open because the assistant had stuck 2 gallon water bottles in one flimsy bag. Very bad service and nasty attitude from the manager. I guess the "Customer is always wrong" at Publix in Jupiter.

Agree 100 percent, this company is losing mr. George jenkins values! Class action lawsuit... Count me in... Even them white tokens? Huh, what happen? That was the old publix way of sayin thinks for a job well done and handing it to us the workers..., now no more? Why? We, who work there are the owners right? Isnt that what they told us when we got hired? Oh yes, I remember that, they even gave us lunch in that training room... Poor mr. George, what would he do?... I myself, have been with publix for 8 years, worked in 4 deptments, had my hourly pay rate not put in 3 times, had to get 2 years worth of back pay, vacation time not put in twice, cleaning and cleaning deli's, working overnite scrubbing floors, doing manager duties, u name it, took tests to become a manager made the list but never got picked... O yes, what would mr. George do? He believed people came first... Looks like albertsons people got a good deal, with promotions...

Back in the day I worked for Publix as a cashier and quickly worked my way up to the front office. Back then treating all employees with respect and fairness was high on Mr. Jenkins list.

Recently Publix went to a Pay for Performance policy as a way to save money and ***-out poor performers. Now senior citizens who work for Publix are expected to keep up with teenagers. The result is a cut in their paychecks. Have you ever noticed how many older employees there are at your Publix? Surprised that this has not been challenged in a courtroom as a Class Action Discrimination Suit. Long term older employees can't be expected to work at the same pace as younger employees.

No Publix employee is really safe. What's to say if you rub any manager the wrong way, that you will not receive a low evaluation even if you are a top performer? What if managers are able to increase their bonuses by keeping employee wages down due to this pay system? This could be wide open for abuse.

The Distribution Warehouses have also been hit with this greedy, I mean cost-saving idea. Workers are expected to work at super-human levels in order to keep within VERY strict time limits. Fall below your time quota and you are given a choice to resign or be fired.

But wait, there's more, if too many employees are able to make their quota the time limit is shortened so that those employees are paid less for their higher performance. I know this for a fact since it happened to a family member. Not only is this practice unfair it also puts their employees in danger. Having workers race around a warehouse full of racks, product, carts, pallets, pallet jacks and forklifts etc... is an accident waiting to happen and perhaps a lawsuit, too.

Talk about poor employee relations! Looks to me like the spirit and values of George Jenkins are no longer with Publix. I have decided to take my business elsewhere and so have many of my friends and relatives.

I went to Publix yesterday and was purchasing some meat. First I noticed that the butcher was not wearing gloves to package the meat. I got his attention and on his way over to me he pushed a cart out of the way, closed a box and turn the pages of the pricing book and return to packaging his meat. I found this to be disturbing because after he was finished with all of that he returned to handling the meat without washing his hands. Now I love Publix and was very disappointed with the practice of not washing your hands or wearing gloves when handling meat. After letting the store manager know what I just witnessed and letting him know how grossed out I was, he told me that "in the butcher's defense, the FDA approves not using gloves when handling meat! And if the meat is cooked at the right temperature, everything should be fine." I don't think the FDA approves the practices between packaging meat and returning to it without washing your hands. I will not be purchasing meats packaged by Publix anymore...

Iv'e been working for publix for several years one of the best places i've ever worked. Unfortunatly some things are very unfair. If I was black it would be great but i'm white. White people have to go by publix rules while all blacks do not. I don't understand I thought all people were created egual but it seems its not. I see black women with finger nails 1 to 2 inches long. Let a white lady try this they would be suspended. Black men have long braids and dont't shave if I tried this I wouldn't have a job or be suspended. So even though I can"t say much because I really need my job. Why can't we be all be treated egualrules are rules' treat us all the same'

i had a soada with me from another place i intended to fill it up and pay for it. he folowwed me and yelled at me if front of aloy of people that i was taking the drind. i was humiliated and embarassed because i work at a local store nearby. ihave never taken a thing from anywhere. when i confronted wes the customer service mgr. he was very apolegetic but i was not forgiving.that is slander how could you say i wan't going to pay for it if i was still in the store. when i told the rude mgr. he embarassed me he said thats fine i have been in retail all my life and what he did was illegal and i will pursue it

I have been a long time customer of Publix. Today I paid in full two bounced checks. I then tried to cash a check fo 50.00 with Certegey dclining the transaction. Ck# 0259 Acct#[protected] Bank [protected]. My Id#c536872636990.
Thank you,
Veronica Cantrell

My daughter and I went to the Publix in LaGrange, GA to purchase some cherries that were on sale. We went to the produce dept, we found some but were unsure if they were the ones on sale so we asked the employee there, she said that they were the correct ones. Upon check out the items rang up different, the cashier called the manager, Richard Harper. The cashier told him that we said these should be on sale, the manager said no they aren't. I was trying to tell him that the lady said they were but before I could finish my sentence he interupted me and said what lady. It was the tone of his voice that was very unprofessional. I began to tell him again that she was working back at the produce dept. He kept on that these were not the right ones. I told him that there is also a sign at the cherries that reflects the sale price. He continued to talk rather loud and rude to me and my daughter in front of several customers. He wanted me to show him the employee so we went back there but she had left. He then said that we could have the cherries which was not what we wanted him to do we wanted the correct price. The thing that made me upset was his behavior, very unprofessional. As for me, I will never go in that store again. He could have handled this alot different, I know because I deal with the publix every day. Thanks for listening. Have a great day.

I'll stop in Publix every so often when I'm on the road in Florida (there's one on every street corner just about). As a grocery store in itself, Publix is OK. I don't see anything real special about it. Sure, they dress up everything to look real nice, but I am smart enough to see right through that. Also, I guess if the smell of stale bread gives you an orgasm, Publix is the store for you.

What makes shopping at Publix NOT a pleasure? The customers. They're rude, they're obnoxious, they're pompous-assed and brown-nosed, and they grace the store thinking to themselves "yes, I'm better than everyone on this god-forsaken planet because I'm willing to spend three times as much for groceries as I would have if I shopped at Wal-Mart." Good luck trying to get something from the deli. It's always overcrowded with losers who don't know how to cook and treat the people working behind the counter like their mothers (on a side note, Publix fried chicken is terrible).

Worst yet is that unlike any grocery store, or any store that just happens to sell groceries, Publix is the only one in existence that has fanboys. Just take a look at some of the comments people have posted on this site alone. If you DARE say anything even remotely negative about Publix, the fanboys viciously attack you. You thought Twilight fanatics were bad? Get a load of these fanatics!

I think the only other store I know of that has such inane people for customers is Target.

Lately I've been noticing that the service at Publix just isn't what it used to be. I've always held Publix Supermarkets in high regard because of their cleanliness and attentive service at the checkout but I've noticed that alot of the adult employees have been replaced by young teenagers who are always preoccupied talking about the latest party or rap song with the bagger who is also a teenager.

Most of the time they don't even acknowledge the customer unless it's to tell them their total and then you're lucky to get a thank you. I don't know, maybe it's me, but I feel that Publix has definately changed and not for the better.

This store will not allow signs about a lost pet to post on their doors.
I shop there every single week
How Do I suppose to let people know?
And if you put them outside around them they also take them down.
Not everybody has a computer or knows How to use it...

i am a woman trapped in a unloving marriage i believe my husband who is a cop is screwing our babysitter who is takes care of our bad ### kids while i get high everyday on meth anyway my husband gave me some cash and decided to allow me to do some grocery shopping since he and the kids was tired of sloppy joe and hot dogs so i decided to go to our local market publix which has too many african americans working there i held my purse close and the greeter who i think was ###ed made my skin crawl i got some hamburger, steaks, and chicken and bumped into a mexican who im sure wasn't in this country legally he apologized and went on his way pinto beans in hand ha ha i made my way to the cash register and the cashier was ringing up a black woman with a shopping cart of food it must be nice to have food stamps ha ha after she left the cashier a beautiful white woman rung me up and the black boy bagged my food i watched him closely afterwards he asked to carry my bag i looked him dead in his eyes and told him I DON'T LIKE THUGS

deli dept has un willig to service customers and rude attidue toward yhe help and serving customers . when complait was made to store manager his comment was what can i do well he had his oppertunity to write up the deli manager chris fisher, but jason huber chose not to do eithr if it were any one of the employes he would hav had no trouble writting the m
up or firi ng themthis is not the store that founder george jennings founded to bad cause it was a great idea to customer service sorry to say it but guess ill have to go to the winn dixy mkt .

i have read some of the complaints and are the not rite ill eat my hat this what your publix mkt is out to do to cusomers and employees, russell an noverca

I frequently shop at Publix because it is close to my home but I will NEVER, EVER wait in their deli line again. Last week, for the fifth or six time, I waited over 25 minutes for someone to take my order. Often times, they are cooking chicken and won't even turn around to acknowlege that someone is waiting. There can be 1 person or 50 people waiting and the people behind the counter move at the same slow pace. I have walked out of line so many times I can't count.I have spoken with others in my neighborhood who have had the EXACT same experience. I will now drive an extra 5 miles to get my cold-cuts or deli sandwiches. Such a waste of time for me and a loss of revenue for them.

So... mostly what they said to me at the interview was, we are awesome. you are nothing. So shut up and don't acting like you are better than us. Yup. That is all about it. I was a french pastry chef at the fine dining restaurant and try to get a job at Publix bakery because of the bad economy.

And I had another interview set up in other location, but I had to cancel the appointment because I got an offer from other company. So I called customer service, ask for hiring manager. Lady who I spoke with said that she is not working that day. So I ask for the interviewer, she said that that person is not there either. I politely ask her if I can leave a message for them, then the customer service lady yelled at me "CAN'T YOU JUST CALL BACK LATER?" I asked her what time should I call back. She said right before the interview appointment. I responded her that I don't think it is right because then the interviewer is going to waste her time for nothing so I would like to let her know as soon as she gets there. Then I ask the customer service lady again what time the interviewer comes to work. Then she goes like "OK! OK! I will let her know!" and wanted to hang up. I told her my name and appointment time. Again, she goes "OK! OK! I got it!" then hung up. No King... what kind of customer service they are having there. So rude. So unprofessional. For get Publix.

we have been working for Publix during a long time in this store, and too long ago we started new district and new stores managers and all of a sudden they started to harass us at they by there is too many blacks at this store and specially Haitians, and on top of all they started by conducting new laws at the job that we didn't even think that our corporate office in lakeland knew about though. So i suggest you guys to undergo an immediate investigation about this matter and i look forward to hear back from you, guys.

Publix and Hess Stations were the only places selling half & half without any additives. Publix was more reasonable. I do not buy Publix cream any longer. I buy my cream at WalGreens but it is more expensive. So I have a choice, pay more money or stop buying cream altogether.

Do you intend, any time soon going back to producing your half & half without additives?

I do my best to buy mostly produce and never any packaged or prepared foods with the exception of low sodium products.

Modern technology has prolonged the shelf life of our food and shortened ours.

The money I spend on food is still cheaper than for doctors and drugs.