PSI Exams / customer service
This company is an exam contractor for many states. I dealt with them to complete my written exam for CNA certification in NJ. My practical exam was completed in November, through a different organization. PSI took until the end of June to correct problems with their system, which prevented it from recognizing my practical test results, thereby disallowing me to schedule a date for the written exam.
Their customer service department was very reluctant to allow me to speak to anyone above the level of regular customer service reps, and te many emails the reps sent requesting I be contacted by a supervisor/maager were largely ignored.
I did finally speak to a manager ONCE in January, who assured me the problem would be resolved, at which time he would call me back, and he provided his direct phone number. No callback. The problem was not resolved. I left multiple follow-up messages for this manager, and still never heard back from him.
It was not until the end of June, that I was FINALLY able to schedule a date for the written exam, which was in early July. OVER SEVEN MONTHS AFTER I SHOULD HAVE BEEN ABLE TO TEST OUT!
In the mean time, my background check through the state had expired, and needed to be renewed, delaying my final licensing by approximately another 2 weeks.
All of this was after paying approximately $1, 100 for the required classroom and clinical training required for this certification!
In short, PSI Exams is a disaster, and one which fails to even acknowledge that these professional licenses, which require candidates to complete their exams, are vital to people being able to support themselves and to move forward with their lives.
Be fore-warned, and good luck if you have to deal with this company, as their are generally no other options by which you can avoid them.
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