Procter & Gamble
reviews and complaints

Not what it used to be
I've used bounty towels for many years. The towels I purchased recently are noticeably different and inferior to the last package. I even compared two sheets side by side, one from the older package and one from the newer. The newer ones are thinner, less absorbent, rougher. You have ruined a very good product.
I have complained to proctor & gamble several times in the last few months and they just offer coupons. Also they will not admit to the inferior change. The money wouldn't be an issue if the paper towels remained the same as in the past.
What can we do to correct this?

Got some new aa batteries out and before i could put them in a thermostate 1 of them squirted me in the eye and burned the outside of my eyelid and got alittle in my eye luckly i can still see out of it and continue to work

Very unhappy
Customer with Duracell batteries
Any questions email me at [protected]@yahoo.com or call me at [protected]
Thank you
Calvin Satcher

I bought four of these rechargeable batteries for my Cannon Camera after about 3 months they needed to be recharged, these batteries will not charge over 1 volt, I've tried two different charges to no avail. These batteries cost over $20.00 dollars and I feel that I've been ripped off. 1.2v/2500MAh made in Japan, [protected], 40148574RG This is all the information that I have on the batteries would like replacement or money back. Would like feed back.

Thank You

Beware Chinese made Duracell AA batteries.
I've always purchased Duracell AA batteries through Costco. Many of the last batch have leaked in a variety of my remote controls. Recently I've found leaking in batteries in at least 4. I'm throwing all of them away and replacing them with other batteries not made in China. I used to trust Duracell but no longer. I see on the P&G website that others are complaining of the same problem.

I put a Febreze car vent air freshener in my car on Sunday. The smell was overwhelmingly chemical (supposed to be fresh linen), so I removed it on Monday, only to find that it had melted the area all around the vent knob, permanently damaging the interior of my car.

I purchased 2 packages of Duracell size D batteries for my radio. After using the radio for a couple hours I brought it into the house and put it on the dining room table. About 20 minutes later my wife noticed 2 puddles of a black substance. Thinking it was oil I grabbed the radio and took it outside. I opened the back and opened the battery compartment. There was liquid all over the batteries. I took them out not even thinking the battery could be leaking. The radio no longer works, I burned my wrist and the table top is ruined. Please see the enclosed pictures.

Dear Sir,

Hope this mail finds you well. I faced with skin problem when I get my shaving cans from P & G (Gillette shaving foam) rusted and i received below email when i complained which is emphasize that his can is not rust resistant, and they didn't mention on the can anything as caution and when they use tinplate can they were know that it will use in bathroom and didn't use aluminum cans like the others in the same product. Kindly help me to avoid any potentially harmful effects to any person in the future. And kindly don’t reply with it's not my responsibilities.NO it's your responsibility as human towards your brother in this world to avoid tetanus infection As a result of P & G Gillette rusted cans. kindly find the attached files you are now in front of cheating company as you see in the attached the rusted cans and the effect of rust on the healthy and the reference (handbook of Cosmetic Science and Technology) and the contributors in this hand book are consultant from P & G so they are good known and their email which is acknowledgement their can is not rust proof and from their web site the below article saying:

Let my voice reach the solution

RGDS
Mahmoud Magdi
-----
From: "P&G ConsumerCare" "
To: "[protected]@yahoo.com"
Sent: Monday, February 15, 2016 2:45 AM
Subject: Thanks for contacting P&G [ ref:_00D70JViV._500701YYjSH:ref ]

Dear Mahmoud,

The bottoms of our cans have a special plastic coating to make them rust resistant, but they are not rust-proof. The can will rust over time if it is stored in a damp or moist place (for example, on the side of a basin or in the shower.
Try wiping the bottom of the can dry after use and store it in a dry place.

Yours sincerely
CONSUMER RELATIONS DEPARTMENT
---------
MY REPLY ON p & g email:

even we Try wiping the bottom of the can dry after use and store it in a dry place what about the Nozzle of the bottle which it expose to the wet foam when way out, how can I clean the rest foam by water or leave it as it is, the two steps Leads us to rusted cans .

Mahmoud magdi

P & G vanity and falsely claim (from P & G web site):-
Our safety process
Our four-step, science-based process ensures both your safety and the safety of our products before they go to market.
Avoid certain ingredients
As part of the first step, our safety process screens out new ingredients that pose a relevant hazard in a consumer product.

Step 1: Doubt
The Foundation
We start with a healthy dose of skepticism concerning the safety of a new ingredient. If we can’t establish both its safety and benefit to consumers, we won’t use it.
Step 2: Define
Safe Range
We define the safe range for every ingredient we use with the same scientific process used by the major regulatory agencies around the world (FDA, EPA, WHO, EU, etc.). If there is not enough information to establish a safe range, we will remove the ingredient from consideration or investigate it further.
Step 3: Determine
Safe Product Use
We evaluate all ingredients in the final product to confirm their actual use is in the safe range for both consumers and the environment. If we can’t conclude the product formula is safe, we will either reformulate or decide not to market the product. We have more than 700 scientists and professionals who ensure our products meet all safety and regulatory requirements around the world.
Step 4: Diligence
Monitor Use and New Information
Once a product is marketed, we monitor consumer use and investigate all new scientific information. We also collaborate with external scientists and regulatory agencies on new and updated safety

finish

Really disturbed to learn that my complaint has appeared on here more than once and for over 3 years... Evidently there is no intention of solving it, but here goes

I adore Winter Garden plug in so bulk bought the Air freshener spray (3 tins). I then bought a deal of 3 for the price of 2 'for my mum' but kept them... However ALL 6 have failed! The aerosol gives up after a couple of uses... I have never complained before but I am so out of pocket

Feb 14, 2016 We installed 3 new AA Duracell batteries in our child's new bedside night lamp 1 month ago. Last night after turning on the lamp, my child called us into his room to complain of burning from a liquid that had gotten on his arms and hands.. We discovered that acid was leaking from the batteries inside the lamp. There was no corrosion, just a tiny stream of liquid that poured out. My child and I both experienced minor burns.
I don't want money. I want someone to resolve this problem. This could cause serious harm to another child. Unfortunately, I must ban Duracell batteries from my home for safety reasons. I urge others to do the same until the company can restore their processes to a state of producing safe products.

I have a nice LED Cyclops flashlight that I tried to use last week and discovered the batteries had leaked and destroyed the light. I contacted Duracell at the 800 number, provided all the info, mod #, cost of light, type of battery, date on batteries, went to Amazon's site and confirmed the price while on the phone with cust service. WOW... the person stated that a visa gift card for the cost of the light would arrive with 2-3 weeks... wow. I was ready to ship the ruined light but it was not necessary. I promptly went on Amazon and ordered 3 lights, 2 for me and 1 for a gift -(3- to distribute the shipping cost over the 3 items.) GREAT cust service... Wow and double wow... Jerry in Texas

Good day

My name is Juanita Blignaut. I've baught a Jumbo bag of nappies 58 end of last month at President Hyper at Vaal Triangle, I did not keep the slip because I did not think this problem will happen.

Today when I want to put a nappie on my baby each nappy on left side did not have that valcro on it. If you can refund me for this it would be great. I don't have any pictures of the problem but are sure you do understand what I'm talking about.

Thank You for your time reading my mail.

My email adres is [protected]@gmail.com
Cell nr is [protected]

Thank you so much and have a nice day

Your Sincerely

Juanita Blignaut

I have been taking your product for about 2 years watch my diet and exercise and I have seen no results that your product reduces cholesterol. This is a falsehood and needs to be stricken from your label, and you should be ashamed of deceiving the public the way you do.

January 5, 2016 I had 4 Duracell AAA batteries installed in an IPhone compatible Withings blood pressure monitor, one of which leaked. I last used the monitor in May, 2015. When I tried to use the monitor last week, it would not activate. I exchanged batteries and it still didn't work. I then noticed that one of the batteries had leaked in the compartment and covered the contact with a white substance. The leak contents apparently compromised the battery contact, which I tried to clean off, and now the monitor no longer works. I would like a replacement. I have tried to contact Duracell via their "guarantee" phone number but it is always busy. Thank you

On the 24/12/2015. I brought some duracell batteries. I but them in my sons robot. So when he got up he could play. But no it would not work. So I opened the back to found out the batteries have leaked. U can images my son face. As he is austic. So he had a melt down. I man not happy at all. I think something should be done about this.

Am not able to find in any markets. Used to purchase at Walmart but they no longer seem to have it. I have checked various markets to no avail. I guess it's another one of those things that if it works take it off the market. it was great for burned on food or even burnt pans. Loved the stuff and was introduced to it by our priest.

I purchased the Febreze Vent clip approximately 6 months ago, and due to its defective (and very cheap) design it leaked and caused major damage to my car dash board. Febreze and PG clearly have notice of this defective product but continue to sell them, as I keep seeing them in the stores. I did some research and saw that there is a class action attorney in San Francisco named Craig Ramsdell (his email listed is [protected]@arilaw.com) who is helping consumers to deal with this issue, since there are others who have the same problem. He seemed like a nice guy, so anyone else who has had this problem may consider contacting him too see if he can help out. Good luck.

I have had nothing but leaking problems with Duracell Batteries for the past 2-3 years. The latest problem is unbelievable. I purchased a 24 pack of Duracell Coppertop AAA Batteries appx. 6 months ago (stored at room temperature in A/C home). Today when I went to open the pack, 2 of the batteries are COMPLETELY leaked out & oozed over the other ones. Now, this is a Brand New SEALED pack, with an expiration date of 2024! This is the last straw. NEVER again will I purchase Duracell. I have been a faithful customer for over 35 years. The past 2-3 years I have had to complain numerous times with Duracell & Proctor & Gamble as I had almost every item with a Duracell in, leak out. When I complained, I was told I either installed them incorrectly, stored them too high or low temp. etc., anything to make the consumer think he was at fault. I figured over $2000.00 that I spent over 35 years of Duracell purchases! I have had to replace 2 wall clocks (One a very high priced one), 3 radios, a weather radio, 3 good quality Logitech mice (Computer mouse x3!), a weather station, 2 grandkids battery operated toys + much more! They could only send me shipping bags to return them for inspection, 3 times!, after I explained precisely that I had to discard them as they were completely leaked out. NO refund, NO free coupons, NO offer to pay for all the electronic items...nothing. This was the last straw for me. Please look at my downloaded photos. I will not ever allow a Duracell Battery in this house again. I have repeated this to hundreds of friends, relatives & business clients & each one has almost the same problem. I do not understand how a company can produce an excellent product for so many years & then completely reverse it's quality and image!

I too am looking for this product everywhere, but to no avail. This is my favorite product. I found this and it worked just as it said it would. Who knew truth in advertising was still alive. It seems lately I find a great product and sure enough it is discontinued in a few months. Please guide me to a place in which I can purchase it. Thanks much gail [protected]@roadrunner.com

I have had 3, 9 volt batteries, have there bottoms pop off. It sounds like a cap gun or a firer cracker going off. This last one popped off while it was sitting on my desk, the bottom square piece of metal hit me in the chest. What I want to know is should I get rid of all my 9 volt Duracell batteries for safety reasons. And what is the company going to do to make this right, some or even my self could lose a eye, I don't even know wear the other piece went too. P.S they are not around any heat source when this happened. Like I said it was sitting on my desk, it happen right in front of me.
Thank you for your time.
My email
[protected]@hotmail.ca