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Pottery Barn / Williams-Sonoma / ordering and delivery

1 United States
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I had ordered two Lansing leather chairs in early August of 2017. Received a confirmation number and a delivery estimate of October 2017. When I called in October to check on the status of my order I was told that the order was never placed. My only option was to reorder the chairs which I did and was given a delivery estimate of Christmas time. I had ordered the chairs with the intention of having them for the holidays. Tried to contact them before Christmas to set up a delivery date since they were in but was told that I could not. Finally tried to set up a delivery date but was only offered the earliest date of a Thursday of January 4th, 2018. Tried to explain that we REALLY needed it before the new year since we were having family over and that I was willing to pay for delivery but was told that that was not an option. I will NEVER order from Pottery Barn again. The whole point of these chairs was to have them here for the holidays. Planned way ahead and they messed up big time.

Dec 27, 2017

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