Pollo Tropical / Pollo Operations / store number 10152

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We ordered two chicken tropichops, one with brown rice, no onion, beans on the side. Also a side of large plantains. The other with yellow rice all the way with beans on the side. What we recieved instead was one tropichop with white rice, chicken, and onion, and one with yellow rice, chicken and onion. No vegetables, no plantains, and no beans on the side. Upon entering the store to have the order corrected, the girl behind the counter blurts Out that she gave us what she had. The supervisor asked what we'd like for her to do... we wanted to correct order. She said we would have to wait a while longer. She offered no compensation whatsoever and simply issued us a refund! This is not the first time I've had an issue at this store. I love the food, but the service here is TERRIBLE!

Nov 24, 2017

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