Pollo Tropical review: people and germs

My daughter and I which I under 10 stopped to get lunch. We ordered blak beans and rice, chicken quesadilla with a side caesar salad and a fountain drink. I paid and usually the first thing you receive is your drink. That was not the case I was standing at the counter waiting for my order.in waiting in the kitchen you had a lady with no gloves on scratching her behind, then another lady eating while turning over the chicken that was on the grill. A worker by the name of randy was taking care of the orders, but slow as molasses. He was making a caesar salad which I thought was mine, but it was not. He had put the lettuce in a container to mix the dressing I suppose. He had already poured some sort of sauce on the lettuce and then decided to ask his co worker if she knew where the caesar dressing was. He then realized that he had poured the wrong dressing. His co-worker told him to remove only the lettuce that had the wrong dressing on and mix the caesar dressing on top that the customer would not know the difference. At this point randy tells the person at the register to switch because he was tired. I could not believe what just happened. I asked for the mgr and realized that the mgr on duty had been carrying the register tray which had money and change around the kitchen for the past 30 minutes. I asked randy who was making my quesadilla and he told me the girl. Well the girl he was referring to was in her own world. I finally told randy that I could not believe waht I had been seeing. He was a lazy employee the ladies were handling the food without gloves, etc...
I have no idea who is the owner of store#16, but in reading other reviews it seems this store is a mess and no one does anything about it.
I will never step foot in that pollo tropical especially reading what the food inspectors have seen. I am going to report this store to the bbb and do what ever I can so people don't get sick.