Pollo Tropical review: Customer service ( 1 comment)

I got off work in Tampa Fl. Went down the street on Fowler Ave. To Pollo Tropical. Was excited to see all the chicken grilling smelling good. I stood in front of the customer counter for approximately 8 Full minutes. There must have been 8 people behind the counter and one man eating at a table alone in the restaurant whom worked there. (He had a Pollo Tropical shirt on). And he yelled to his co-workers "you have a customer waiting". I waited a few more minutes and NO ONE ELSE was in the restaurant. Just me. I never leave or get frustrated but there was No Excuse to avoid waiting on a customer. I don't know where the manager was or IF they had one. Granted they all SEEMED busy but to me if you have a customer walk in you should acknowledge having an in person customer. But NO, so I walked out went down the street to Pita Republic where there was one lady working by HERSELF and got dinner for tonight 7/2/20 this happened approximately 5:05. I don't think I will ever try Pollo Tropical again. Very disappointed. Maybe management should check there employees.