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PNC Financial Services Groupauto loan

The Loan was paid off in December of 2016, and I received a letter stating that. However, in January of 2017, they continued to withdraw the automatic payment from my checking account. When I called them, they said it was my fault...See the Top 10 Worst Complaints in Pittsburgh, PA(What)? I followed their procedure on paying them, and they changed their system midway through the term, so I could not longer even log into the system, but somehow it is my fault that they continued to withdraw money after the loan was paid... Instead of an apology, I got an ignorant CSR. I rarely complain, but do not use PNC if there is an alternative choice.

Mo
Jan 16, 2017

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