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1.5 953 Reviews

Planet Fitness Complaints Summary

108 Resolved
831 Unresolved
Our verdict: With Planet Fitness's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Planet Fitness reviews & complaints 953

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3:11 pm EST
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Planet Fitness rude service and mean employees

my husband went to planet fitness a total of two times. The location where he went is not clean at all. The showers were not clean with paint chipping all over them. The machines were not clean after people used them so you saw dried spit and sweat on the machines. When I called to let the location know that my huband will not be coming back because of the unhealty conditions of their fitness center, I was told I would have to pay. That is no problem, but when I went further on to ask about speaking to a manager the man on the phone (mike) was giving me different times to call back and then in a harsh tone state " look lady" and laughing when I told him that was rude. I would advise everyone to be careful joing a fitness area that does not like to treat their customers with respect.

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-KW.
Pasadena, US
Dec 09, 2011 7:57 pm EST
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My girlfriend and I signed up and were going to Planet for 6 months at the Glen Burnie location in Maryland. The place is in ok shape but could be kept cleaner and needs some maintenance on the machines. There were at least 6 machines out of order for two months. Not sure if they were waiting for parts.

Problem is,

Our relationship ended and I did not want to keep bumping into my ex-gf so I went in to the Planet counter person and told him I wanted to cancel my membership. He was busy on the phone. I told him I could wait until he was finished. He handed me a pen and paper then told me to put my name, address and phone number down. I did this and he said he would take care of it.

Three months went by and the bills kept coming. I thought it just took a few cycles for them to stop the billing. I called them about it but they said I had to go online and send "Corporate" my complaint about the bills that kept coming. I sent a few emails and eventually I received a phone call telling me that they had no info stating that I had cancelled my membership and that I would have to pay the entire amount. I told them that it was not my fault and that I refused to pay it.

Well, in another month I received a pink notice that was from a collection agency. Now the bill was up to $112.00 plus other fees.

I contacted them and I told them I had no intention to pay for it and why. They said it was already put against my credit report. Personally, I do not care what happens here I am not paying it. I told them to take me to court. She laughed and said well its on YOUR credit Report.

I am not my fault and feel this is very un-professional. Even now that my other gym (SNAP Fitness) has closed in my neighborhood I want to go to Planet because its closer and cheaper but I refuse to eat my words so I am going to a place that costs more.
I am not backing down. SNAP is the cleanest and best kept gym I have been to in Maryland.

- KW.
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RAY MOND
Ledgewood, US
Jan 09, 2010 12:16 pm EST

I GO TO THE SUCCASUNNA, NEW JERSEY LOCATION AND THE EQUIPMENT IS VERY DIRTY AND COVERED WITH DUST EVEYWHERE. I NOTIFIED THE STAFF HERE ABOUT THIS CONDITION MANY TIMES. ONE EMPLOYEE TOLD ME THIS PLACE IS OVERCROWDED AND THERE IS NO TIME TO CLEAN! I HAVE SIMPLE FIX HOW ABOUT CLEANING THIS PLACE AFTER IT CLOSES OR MAYBE THEY JUS T DON'T CARE.

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2:52 pm EST
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Planet Fitness rude staff & manager

I joined this gym almost a year ago & chose a black card so my husband could go with me on occasion. I was happy about the theme of a "no judgment zone" because it can be intimidating being around hard-core lifters etc. even if you're in great shape.

I went in for my instructional visit to learn how to use the equipment. The trainer was told I was there, yet I proceeded to wait 45 minutes for him to condescend to meet with me. After all the wait, I was given a cursory 15 minute instruction on the VERY basics with no instruction at all for the treadmills, ellipticals, etc., despite the fact that I told him that I was unsure on these newer machines.

In the subsequent times I've been there it has been like any other gym, but worse. It is always crowded beyond belief. The staff is generally too busy working out or hitting on the clientele to be of any help. And no judgment zone?! Someone needs to walk in there and decide for themselves! The vast majority are early to mid 20's and in phenomenal shape. More power to them, but the staff is supposed to be curtailing the muscle-shirted, oiled-up strutting & grunting that thrives there.

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12:00 am EST
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Planet Fitness theft

To Whom It May Concern,

My name is Vicki Tetreault and I am a paying member of your club. Well, I should say that I was, up until an incident that occurred on January 20th, 2009 on your location at 90 Carando Drive, Springfield, Massachusetts. On that night between the hours of 8:30PM and 10:30PM, I was robbed. The window of my car was smashed and broken into; my purse was stolen. Important documents, credit cards, money and USB flash drives of my life’s work, were stolen from me etc.., things that can never be replace. Two other vehicles were hit on that same evening. The place was packed yet nobody seemed to see anything.

I approached the desk clerk on duty and was told that this was not something that usually happens there. When I picked up the police report, it showed that two other vehicles were broken into on the same night. When I started talking to other people about it, including the local police, I was told that this was in fact a very common occurrence at this particular location. I noticed that there were security cameras in the parking lot as I parked, and one was pointed right at the spot my car was parked, unfortunately the manager stated that the camera that was over my car, was not filming. I asked but he did not want to give me a copy of the other tapes from that night, but told me he would be reviewing them and would speak to the detective working on the case. After a few days, I called again to ask about the tapes and he then stated that there was nothing on the tapes from the incident that could help. He seems to be cooperative; however I feel as a faithful customer that my safety was neither fully protected, nor taken seriously.

I have been making fliers and talking to people about the events of that night, in order to inform people of the possible danger of this happening to them too. I also plan on contacting the local newspapers and television stations to share this story. Hopefully it will open the eyes of the people that are possible victims to these intolerable and tragic acts. Perhaps together we can put a stop to these life altering crimes. I don’t expect I’ll see my valuables again, but I do expect this…

I think that “You”, as a corporation that offers a safe, “judgment free zone” for getting fit, should be keeping a safer eye on your customers. This includes your parking lot areas as well as locker rooms, etc… From your contract and flyers hung in the gym, they clearly state that the gym is not responsible for unlocked, stolen or lost items; My point is that my valuables were in fact locked up, yet still stolen from me!

I will continue doing everything in my power to inform the public of these all-too-common vandalism and break-ins that are happening not just in this particular location, but in others as well. By sending this letter I’m hoping that your company will also go the ultimate extremes, to do your part in making an honest effort free zone, in keeping your customers and their belongings safe and free from victimization.

Perhaps we could even ask customers to offer up suggesting on how to improve the safety, so that we don’t have to live our lives by the rules of heartless thieves. We know that thieves “wretchedly” exist. I say we stand up and thinking brighter than them.

Thank you for your time, and consideration

Sincerely

Vicki Tetreault

Copy Of Flyer:

*Desperately Seeking*

“Stolen Purse”

Have you seen it, or can you help?

R E W A R D - If Found and returned:

My car was broken into, and my black leather purse was stolen from me on Tuesday night 1/20/09 Between 8:30PM and 10:30PM From the PLANET FITNESS parking lot @ 90 Carando Drive in Springfield.

2 other cars were hit on the same evening, place was packed & I still can't believe nobdy saw anything, and the camera that was right over my car, apparently wasn't filming. We should not have to live our lives by the rules of spineless thieves!

If you find it, or have any information, Please contact Vicki @ [protected]@hotmail.com

Thank you for your help.

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9:03 am EST
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Planet Fitness rude employees

Yesterday, I went in to Planet Fitness with my mother as her guest. I signed up with them when I was 17 & I quit my job because I moved. A month later, I called and tried to cancel my membership. The man was very rude, and I wasn't very willing to listen. Point is I signed a contract. Whatever.
Well, it's three years later and I have an outstanding fee. I never used that bank account in the first place because I changed banks. I never got any letters or anything since I moved. I thought I'd get the info regarding the fees, work out and go back tomarrow and pay them. My mom has gone to this gym four days a week for almost four years. You would think we have sort of credit here.
He takes my ID, types in my name & I hear an alarm go off. Then I said "I might have an outstanding fee." The man told me "You cannot be a guest here" In the most rudest tone. Okay, I'm leaning on the desk and I step back. Then I look at my mom and she says "That's not in the contact I signed" He told her it's policy. Whatever. Then I ask for paperwork regarding my fees so I can review the total & acuracy and such to pay later.
I felt like a loser because people I know there were staring & my mom's walking away saying "I'll just write corporate"
Well, I would like to call corporate & cannot find the number. I would like to speak to someone regarding my fees, & I would like to pay them. The people there are entirely rude.
I want to pay but I do not want to pay via internet & I do not want to deal with them because according my mom the manager was there & he was the one I was dealing with. I'd like to talk to someone!

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uMad?
, US
Oct 24, 2009 9:39 am EDT

You're saying that you won't honor their contract yet your mother wants to push on what she didn't sign on the contract. That makes no sense. You're not going to have much luck getting in touch with corporate. They're not a call center, you know? Just suck it up and pay via internet already.

And you obviously did use that bank account in the first place if they have your banking info. You just failed to update them on your new banking info.

Also, I'm sure you didn't get any notifications because, once again, you didn't bother to update them with your new information.

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Ski Aspen
Staten Island, US
Oct 24, 2009 9:24 am EDT

I'm a member at Planet Fitness on Staten Island and made an appointment with one of the employees to help me with the exercise machines. I haven't been working out for quite sometime and of course you get rusty after so long. While she was showing me how to use the equipment she raised her voice at me and this happened a couple of times because my form wasn't right. I told her give me a break I haven't worked out on machines for a while plus I have two herniated disks. She sort of cooled her attitude, but I found her very abrasive, rude, unprofessional and very impatient. She needs training in people skills if you ask me and they don't need people like that on their staff.

I belonged to another gym for years and because it's a little to far from where I live I cancelled my membership with them. What a mistake because the people there were very helpful and friendly. I never had a bad experience there whatsoever. A friend of mine told me to join Planet Fitness because of the good deal she got and I did, but as they say you pay for what you get.

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11:37 am EST
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Planet Fitness they stole from me.

I was only home for a couple months, and they were running a great special- no start-up fee, $10/month. I joined for a couple months. When I cancelled 6 weeks later, they told me I would be charged for the next month (November), as I hadn't given them a months notice in advance.

I said, "That's fine...but I am cancelled, right?"
PF- "Yes, sir, your membership is cancelled."
Me- "My card will NOT be charged anymore, right?"
PF- No, it won't. Your membership is cancelled."

December rolls around, and they continue to charge me. I call to find out why...they say I never cancelled!
They ask me for a letter of cancellation which THEY CONVENIENTLY NEVER GAVE ME.
I'm out of the country, and you can't cancel by phone/email, so my mom has to go in and cancel for me.

I was only out $10, but they obviously do this intentionally to continue to charge you, and will not refund you.
I won't be joining them again and suggest the same to you, but if you do, and cancel, GET IT IN WRITING.

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Customer 13219
Syracuse, US
Dec 16, 2012 9:30 am EST

I've been a member for years and go in to hand over $100 for a renewal. A little lady tells me I can't be renewed til I speak to "Casey". Of course he just left for lunch so when I don't see h a while I end up calling the next day. He sounds frazzled in the phone; puts me on hold for minutes then comes back and asks for my phone number so he can call me after he makes a "couple calls". That was 5 days ago and this manager is still flaking out on me. Not sure what to make of it. Oh well; maybe they're still adjusting.

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IaK89
, US
Jan 26, 2010 12:27 pm EST

Planet fitness, questioned on their trustworthyness and integrity in their conduct of business practiced

We must all firstly, question any merchant or order of business, when they oblige an individual/consumer,

To give up access to their accounts to pay for the service, services offered, including an individuals id, identity and privacy. If an individual can not pay for a service offered by their own will with cash, and without sacrificing privacy, security and their own identity, and the right not to enter the binding of contracts for services offered, should people not question the trustworthyness of that merhcant/establishments method of the business practiced?

It is the good will of a good and notable business to earn the trust of the people of its community, and cater to those people of what is best in those particular peoples interest. And then perhaps the business shall be worthy of the business of those people.

Always keep in mind, "without the customer, the business cannot stay in business".

People should always question what must be given up of themselves to obtain a service offered to them. If it requires more than of your own money, is it worth it?

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Youminer
, US
Jun 03, 2010 9:44 am EDT

I joined Planet Fitness because it was cheap, only $99 for a year only to realize after that the "gym" (VaGymNa as it's been known) gets worse and worse everytime I go. At any given day the gym is crammed with foul smelling people. I don't mean crammed as in "wow there are a lot of people in here." I mean as in "wow, i can't get a work out in because if i move more than two feet in any direction I bump into a horrid-smelling, overweight minority." I asked for my money back after two weeks only to realize it was nonrefundable. I let them keep my money and joined another gym. Anything is better than this place. I will never recommend it to anyone, even though it is dirt cheap.

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gymguy62
, US
Oct 09, 2011 11:35 pm EDT

Not only are they hiring ppl who treat you the exact opposite of what they advertise they also have no idea who to run a good business . I was told if i canceled my membership by the 18th that I would not be charged the annual fee in October. The girl behind the counter even verified this w/ a manager. today I find that my cking account was over drawn and i still got charged for a membership I haven't used in TWO MONTHS and only had open for 4 months total. When i explained to the manager why I was upset about the unauthorized charge. He said he'd call rt back. 6hrs later NOTHING!I called back was placed on hold and was told that the team member I tt shouldn't have told me i wouldn't get charged, but that I wasn't going to be refunded the funds.Piss Poor customer service all the way around. Maybe you guys should all get on the same page before you lie point blank to a customers face and don't even have the courtesy to return a phone call.

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Just dont go there
, US
Mar 01, 2011 6:54 pm EST

Planet Fitness is great for the $10 sign up charge, but that is as far as it goes. The equipment is always malfunctioning. I have seen several leaks inside the facility, not to mention that the staff has little to know knowlede about fitness and or training. The one staff member that I did come across that was fit and has some knowledge of workout plans was a scammer. Who snuck and charged money for services that I later found out is supposed to be friend, but I guess since he was the only staff member in the facility that was anything close to being a trainer I guess he had the market cornered. Planet fitness was well aware of the scam going on and it took them months to even address the issue, and witihin that time did not to make the customers aware of what was going on. To top it off the trainer went so far as to try to borrow money from me. Prior to all of this happening I had recommended several friends to this gym because of the price, however I would recommend NO ONE to train or workout here it is not worth the hassle this place is totally unprofessional and needs to start again from scratch.

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aprilkayyy
, US
Jun 21, 2009 1:35 pm EDT

I signed up for the black card membership on February 2, 2017. I was told that I was only signing a one year contract (which I did read, and it did state that it would have to be renewed/signed by me in 2017). I stopped going when I moved away around Jan and did not cancel because an extra 21.63 would be less than their cancellation fee of $50. They keep charging my credit card, $21 each month and last month they charged $40 for "fees". I've called numerous times to have it cancelled, but they said I have to do it in person. So I drive 30 minutes to a planet fitness and they state that I have to cancel it at the same place that I signed up, which is over 2 hours away! I then called THAT facility and they said no, you can cancel it anywhere so I go back to the same place to cancel and they say "we cannot cancel your membership because we don't have a fax machine". They have taken $150+ from me, do not sign up with these people it is a scam!

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Orex
, US
Oct 12, 2010 10:44 am EDT

Basically there is a Chest excercise machine...and where you place your arms...The equipment is loose...This machine has been like this for 2 months. The fact that Planet fitness is a huge organization they should fix it within a week or pay for it to be replaced. It;s such a simple thing to deal with and im a little frustrated that no one has done anything about it !

In general when a machine is broken they take forever to service it...It should be a 1, maybe 2 week process.

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amanda carson
Mechanicville, US
Jan 07, 2011 12:47 am EST

I lost my job and had to shut down bank account as it was 35.00 in the red because the gym withdrew 35.00. I called gym and asked them to cancel my membership which when I signed up they told me I could cancel at anytime. Now they tell me I cannot and that there is no one who can help me. I have no money and if they try to draw from bank I no longer have account. Please help me so that I dont start getting collection letters from them. I cannot help what happened.

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Henris
, US
Aug 20, 2010 9:21 am EDT

I have signed a contract with PF in April this year in Witbank after the sales person promised that the club would be open by end of June. I therefor went and cancelled my Virgin Active Contract in good faith that the club would open on time.

I should have known that this would not be the case. At the end of June, I had to phone PF to find out what the status of the new club is. They informed me that there are delays and that the club would open middel August. That was still fine but at the beginning of August when I phoned again I was informend that the club would only open end of September due to delays in equipment not beign delivered on time.

First of all I cannot understand why PF can't phone members and inform them of the delays. Why should I phone them?

Secondly, I cannot understand how difficult it is to order equipment so that it can be delivered in a timely manner to the club to ensure the club opens when it is supposes to.

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kajunmaw0716
Austin, US
Oct 03, 2011 10:51 pm EDT

I have made a phone call to leave a message for a trainer to check her email. 10/3/2017 - raynell answered the call and found out the call came from a realy service that I used to contact for communication access. Raynell said that she was super busy and knows it takes a long time to talk to me. I told her that she is to treat every customer equally - she responded that she had many members up front waiting.
My question was : was that a proper customer service to answer? If she was that super busy - why did she answer the call. Raynell's customer service to treat every customer was mistreated! I felt I was discriminated because of the relay service knowing that I was deaf. That was my equally access like the hearing customer. Raynell has no respect to treat deaf people equally as she responded to hearing customers.

That customer service I received was lack of service I received from her.

She shouldnt be answering if she was that super busy! Sorry to say this... Yea rite!

Thank you kindly
Judy

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11:55 am EST
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Planet Fitness terminating membership and they want me to pay my yearly due amount

I sent a letter from my doctor saying that I would not be able to continue at the planet fitness in reading pa. They said they would put my account on hold still I wanted to come back. That is what they do when you send a medical letter. I told them I want to discontinue my account with them because of my health issue. I have herniated disc that I did in my home. So the gentlemen did that in the computer put me in hold statis. I asked him if I felt my condition was worsen and I had to cancel my contract would there be any charges at that time. Todays date is Jan.2 2009. My contract is not up till march/April sometime. So I called to tell them that I will have to cancel my membership I will not be able to use it for quite sometime and they do have the medical letter I sent already. They are telling me now that I need to sent a certified letter from me saying I am ending my membership and I must also pay the $50.00 some dollars for the membership fee. IF any body out there know the corp address of plantet fitness could you please send it to me at [protected]@aol.com. I was told I would not have pay anything and now the story is different. I want to take my complaint to the top. Thanks you for listening. Someone please help with any name, address, phone number of the top person who owns this planet fitness company. Thank you

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Dianne Moore
Stone Mountain, US
Apr 07, 2011 10:43 pm EDT

They are new here in Atlanta, Georgia and I was thinking of joining the club in the near future for $10.00 per month. Does anyone know about this deal? Is it a good deal or not.

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Dianne Moore
Stone Mountain, US
Apr 07, 2011 10:40 pm EDT

Did you notify the Better Business Beureau?

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Deb P.
Plymouth, US
Apr 23, 2009 8:08 pm EDT

You have my sympathy! I'm another disgruntled ex-customer of Planet Fitness (Edwardsville, PA). I have health issues as well. However, my main reason for discontinuing my membership was that I had a very bad experience with their "physical trainer" who obviously had a phobic dislike of overweight women. He did not show me, or the other girl who had an appointment at the same time, how to use the weight machines. Instead we got a one hour dissertation on the evils of eating and he also stated that all the people on their many treadmills were certain failures because they were not using weights. When I mentioned that I had a spine condition and it was imperative that I use the machines correctly . . . he brushed me aside saying that my condition or muscular dystrophy made no difference . . . "nobody wants to get hurt." It was such an inane comment! When I asked the manager on duty for a corporate address I was stonewalled. She would provide no information and stated it ended there with her. There is no corporate address listed on the website. They will part you from your money . . . but they will not part from your money! I intend to see this out.

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munchkin
Reading, US
Feb 02, 2009 3:00 pm EST

I'm guessing you did the 19.99 membership, right? I read the small print.

-In order to cancel the membership billing for day 17 of the month, the club requires notification, in writing by day 10 of the month by certified mail
-If this membership has a 'minimum' term, and you wish to cancel prematurely, a $58.00 'Buy Out' fee is required with your cancellation.
-In order to change the billing account for day 17 of the month the club requires the change by day 10 of the month.
-This membership has a 12 month minimum term.
-Once any minimum term has been met, your membership will continue on a monthly basis.

I think that sums it up, you signed a contract you know, you can't just terminate it because you can't go anymore.

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8:55 am EST
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Planet Fitness poor service

Membership terminated for taking pictures. Planet fitness, 736 Huse, Road, Manchester NH.

I walked into PF with my friend as her guest on 11-16-08. As I signed in I specifically asked what the rules for the gym are. No grunting (even when your benching 300lbs) you have to hold it in I was told. No dropping of the weights. This is all that was said to me. I looked around for any signs that had other rules on it and saw none. After my workout my friend and I walked over to a part of the gym where there was no one around and no equipment in the area. I asked her to take some pictures of me all pumped up. I wanted some before and after photos so I could track my progress as I want to compete in the mens senior bodybuilding challenge at the end of 09. Ill tell you I'm 45yo and in very good shape. I will put my body up against any 20 yo and win. She proceeded to take the pictures, 4 of me with my shirt on, then 4 with my shirt off. It was at this time that an employee of the gym came over and saidyou cannot do that in here. I was taken back, for Ive been in gyms for over 20 years and never heard of such a thing. I apologized then picked up my things. On my way out I thanked them for my visit.Have a great day I was told. I just thought it was odd that they told me to stop taking pictures. I wasnt taking any pictures of the gym itself or any of the equipment, just photos of myself doing the classic poses.

The next day the manager called my friend at work and had the tenacity, the unmitigated gall to tell her that her membership was terminated because we were taking pictures! No warning of any kind, no please dont do that again. Can you even believe that! I was livid when she called me and told me this. I immediately called the gym to talk to the manager. I asked what was going on. I was told we do not tolerate that here. That I was intimidating the other customers and making them feel very uncomfortable. I told him that I had asked what the rules where as soon as we walked in and no one said a thing about having someone taking your picture. He said that we dont want your kind in here and that is definitely not the atmosphere that we want. That I was way out of line and disruptive. I said you didnt even give her a warning, that Im the one who asked her to take the pictures. He said they can and will terminate any membership at any time that they choose. It is at their discretion and it also comes down from the corporate office. I still cant believe what I was listening to. I did my homework before I called him and got the corporate phone number. I wanted to know just what kind of place I was dealing with. I asked him for the corporate office number. He said we dont give that out. I figured as much and told him that I already had it. For all that want to know the number it is [protected]. So my friends membership was terminated over 8 pictures.

Let me explain what PF is. It is the MacDonalds of the fitness industry. This is a place for children run by children. If you think that they will help you reach any serious goals you are mistaken. You cant even make a noise if youre lifting heavy weights; they want you to hold in all the pressure and blow a nut. Thats great, what happens then when youre injured? This place is for the person that just wants to go through the motions. There is nothing there to motivate you to be the best you can be. This is not the first time Ive been to a PF. The staff is made up of children just out of HS. Their so called knowledge of getting into and staying in shape and setting and meeting high goals you have set for yourself is laughable! This place is no gym, its a meeting place. PF is for girls period! Im now on a mission to convince people to not go there and find a real working gym. Do yourself a favor; look around for a private locally owned gym. Look around at the people that are in the gym. Are they all out of shape just going through the motions? Can you see anyone that you could use as a role model to challenge yourself to be the best you can be? For this will motivate you! A real gym does not have ridicules rules such as PF. They wont even let you walk around with a gallon of water to hydrate yourself. They want you to buy their bottled water. You are not allowed to where tank tops because they dont want you showing off what you have accomplished. For all that feel as I do lets get together and expose PF for what it really is. Its the biggest joke that ever came down the pike. Save your time and money. Youll be very sorry if you join this place. Go on line to any complaint site and you will read endless statements of how people have been treated by rude, incompetent, employees and the endless rules and regulations and the ones they make up as they go. Lets bury this fraud of a fitness center. For all of you that work damn hard to be in the best shape you can be KEEP PUMPING! For everyone else that just goes through the motions I suggest you give up and lay down as youre just as phony as Planet Fitness.

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Vincent Sanfilippo
Fairfield, US
Oct 19, 2011 4:07 am EDT

This Was at the 40 lindmin dr Trumbull Debbie Barton is aran person and staff made fun of me close up go out of business

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Vincent Sanfilippo
Fairfield, US
Oct 19, 2011 4:04 am EDT

It's called a discriminating facility to do that I should sue

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Vincent Sanfilippo
Fairfield, US
Oct 19, 2011 4:03 am EDT

On October 31 2007 my membership was suspend for no reason they said verbally abusive all because there was no where to sit and the staff arrassed me to no end

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Custom made22
, US
Oct 31, 2010 4:26 pm EDT

If you walked into any gym, took your shirt off and started posing for a camera. I can guarantee you that 100% of the time someone will walk up too you and tell you to at least put your shirt back on, as it in considered moderately unwanted in a public.

It wasn't the fact you were taking pictures, it was the fact you had your shirt off, and by the reading your comment i can tell you didn't walk about without letting out a few words that would make the management a little upset.

Its there word against yours, my suggestion is if you want to take pictures of yourself with your shirt off and with a pump, curl a gallon of milk at your house and take pictures there.

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pfhater
Altamonte Springs, US
Aug 30, 2009 9:03 am EDT

You should sue for breach of contract.

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Planet Fitness scam and cheating

So I joined Planet Fitness after getting away from my work out routine. After my old gym closed down, I got complacent and stopped working out for awhile. Recently I decided to get back in shape. Over the years I have been a member at several different gyms of all varieties. I have had a good experience at each of these gyms and have never experienced any serious problem with fellow members or employees. When I do go to the gym I attend regularly and focus on what I am doing. While I have remained in decent shape throughout the years, I have never been what anyone would consider a 'bodybuilder', 'meathead', or 'muscle head'. Since High School (16 years ago) I played sports and participated in activities that get me outside and moving around. I have worked out regularly enough to stay in decent shape for my age and body type. By now you may wonder what this has to do with my report on Planet Fitness, so let me explain a few things about this gym franchise.

Planet Fitness touts it's self as the “Judgment Fee Zone", which means that they supposedly welcome all members who can act in a civilized and social manner while inside their facilities. They have a few rules which they impose to help support their so called “Judgment Free" status. Among these are no grunting, and no dropping weights. These rules are established to keep out folks who Planet Fitness calls “Lunks", basically people who judge others, or act inappropriately. Or people who, as I unfortunately came to discover, might actually apply some vigor to their work-out

I was aware of these policies when I joined the gym. Prior to joining the gym near my house, I had even worked-out in a nearby franchise with my wife who is also a member. I knew that the gym had rules. For instance, I knew the gym had an alarm that sounds when the staff feels that there is a “Lunk" about, or someone has broken one of their rules. I also knew that the gym has a limited amount of “bodybuilding" equipment. I joined in spite of some initial reservation for the following reasons: I needed a new place to work-out; the location I joined was brand new outfitted with new equipment and is within walking distance of my house. I was excited that this last aspect would not only lower my weight but my carbon footprint as well.

I joined the Pottstown, PA location on 10/16/2008 and began working out on 10/20/2008. I made five visits from 10/20 until 10/27. I made the following observations. Most of the members were women obviously new to the gym and fitness routine. I saw women, teenagers and a few less men struggling to figure out some of the machines. I never observed any of the staff noticing this, or taking the time to do anything about it. The majority of the people I saw jumped around from machine to machine apparently without purpose. I did not observe anyone who could be considered a bodybuilder, although I did see a handful of men, women and teenagers who appeared to be in good physical shape. I observed at least two men in muscle shirts and one teenager wearing both a muscle shirt and boots. These items are supposedly banned from the work-out area. The gym was relatively quiet save for the overly loud house music and occasional loud conversation and joking around. Most of the “horseplay" and joking about was emanating from the cardio area or circuit training area. Prior to my last day, the most obnoxious experience besides the staff was the occasional wailing of the “Lunk" alarm. The alarm came on quickly, accompanied by a rotating light, which on both occasions took me by surprise. I was glad that I was not in the middle of something when this occurred. The alarm sounded on two separate occasions after someone returned a stack of weights on a machine. While this noise was loud, it was not any different from what I have heard in other gyms. In fact, on both occasions it appeared that someone had just let the stack down and the weights had come together more hard than normal. I have seen people drop a stack of weights much harder and for various, sometimes legitimate reasons.

On the last day that I worked out I began my routine as normal. As a matter of habit I tend to keep my jaw clenched while I work-out. I find that this keeps me from straining my neck muscles and focuses my attention on what I am doing. As a result of this my breath is forced out past my teeth. The sound is not a grunt, but more like a slow and steady hiss as I move the weight. In the middle of my last set on the chest press machine, an employee approached and began talking to me. At first I could not hear what he was saying because I was focused on my lift and did not want to move my attention from the weight over my head. I also did not want to drop the weight, which would have been an infraction of the rules. I put the weight down, and asked this man to repeat himself. I was not rude; but direct, asking “what did you say?". He told me that I was making too much noise, “we don't allow that here". He went on to say that my breathing might intimidate other people. A quick glance around the area showed that most people were working on cardio equipment while listening to headsets and/or watching the World Series. I told this man that I was not a “meathead". I asked him for my own clarity, “Was I that loud?" “How far away did you hear me?" He replied that he heard me from some distance away. I told him “okay brother" and went back to what I was doing, which was concentrating on my work-out. I am going to note here that this employee and I are both black. This guy was polite, albeit somewhat awkward on his approach, and I wanted to let him know with a word that I was not going to give him a hard time. “Brother" seemed like an appropriate salutation. My new “friend" then walked away.

A short time later I moved to another area of the gym and began to lift some dumbbells. After my first set, the “Lunk" alarm went off after a stack of weight was lowered a bit loud on the other side of the gym. The guy next to me began joking with me saying that he and I better be careful or we are next. I told him that I was already spoken too, because I was breathing too hard. As I was talking to him I began to reach for one of my weights. I was not looking down and caught it awkwardly in my hand. The weight slipped down and struck the floor.

Almost instantly a female employee stormed over and began yelling at the guy I had been talking with. It was immediately apparent that she was looking for a confrontation. Her attack was similar to a pit-bull. She clamped on and refused to let go. She was yelling at this guy about how dropping weights is not allowed. As she was ranting, I told her that I was the one who dropped the weight. She yelled at me, then tuned back to the other man who she again told that dropping weights was not allowed. I told her that I dropped the weight by mistake; she replied that it was my second warning and if I did anything else she was going to cancel my membership. She then went on to say that she was going to make a note on my membership paperwork. I asked her to make a note that I wished to be contacted by a manager. She became incredulous and asked me why. I told her that if she was going to do something to affect my membership, I wanted to talk to someone about it. She told me that she didn't have to do anything, and repeated that this was my second warning. I then told her “maybe I just want to speak with a manager". She then said" You should come to the front desk and cancel your membership". I accompanied her to the front desk where she started to fill out a cancellation form. I insisted that she make a note on the form that I wanted to speak with a manager. She told me no, she was the supervisor (later learned to be a lie) and she was not obligated to do anything. The only thing she did do was continue to write all kinds of trumped up statements on the cancellation form. I refused to sign the paperwork. I told her she was being rude and argumentative for absolutely no reason. She then insinuated that I had been judgmental and racist in calling the other employee “brother". Just to reiterate, I'm black too. This guy was present during the whole exchange, he did nothing to help calm her down, or alleviate the situation. In fact, he looked quite frightened! In the end she told me to leave and she was going to cancel my membership with or without the paperwork. She refused to provide me with paper and pen, so I could write her name down. She told me, you're canceled and there is nothing you can do about it.

Then next morning I went to Planet Fitness to try and speak with a manager. The manager reluctantly listened to my story, in response; he told me that there is nothing he can do. He went on to say that the whole matter had been transferred to the General Manager. At my request he did make an attempt to locate the cancellation form I refused to sign. He could not locate it in my paperwork. The “manager" told me that the “GM" would call me at home sometime during the afternoon. The morning and afternoon came and went; I got no call from the “GM".

In the evening I returned to Planet Fitness where I finally made contact with the “GM", after insisting to speak with him. The first “manager" made a miserable attempt to run interference. The “GM" said he was aware that he had a problem employee, and assured me he was going to address the issue. He then notified me that Planet Fitness gives their employees a great deal of discretion in canceling a membership. He went on to say that despite the facts that he found my story to be credible, and the employee was a problem, he was not going to re-instate my membership. He attempted to say that I had broken their 3 strike policy, which is not explained in any paperwork or posted information. I reminded him that I made two mistakes, not three. He quickly dropped the 3 strike argument. He agreed to give back a prorated monthly fee, which totaled $6.33. He refused to return my start-up fee of $49.00. He then refused to provide me with any information on who his supervisor was, or how I could contact the corporate office, since his gym was “corporately owned".

While I was speaking to the GM at the front desk, I noticed a man on a treadmill about 15 feet from where we were standing. This man was clearly having trouble, at one point he almost fell off the machine. Three or four employees and the “GM" commented on this, but did nothing to assist the man. They were quickly and expertly able to JUDGE that this customer was not worthy of assistance.

I will not recommend Planet Fitness to anyone. Their policies are capriciously enacted and enforced. They have the most horrendous concept of customer service I have ever experienced. The business practices of Planet Fitness boarder on fraudulent. The most interesting thing about this company is that while they demand members to be “judgment free" they allow employees to pass judgment on a whim. As I learned the hard way, judgment is not free at Planet Fitness. If you are serious about getting fit or staying fit, PLEASE, spend the extra money and go elsewhere.

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Mika R
, US
May 29, 2010 6:58 pm EDT

I wish I had read all of these complains over a year ago. I would have never signed up for this gym. I tried to cancel my membership about 7 or 8 months ago and they told me first that I had to call the phone number on my key-chain. When I did they told me that I had to go to the brach I signed in for membership at, and that they had to take care of it. When I went back and spoke to someone else that worked there, I was told that because I signed for a specific membership they couldn't cancel it unless I paid the $100.00 fee. My other choice was to just let them take money monthly until my year is up so then I can cancel it. I don't make enough money to waste $100.00 just like that so I just let go until the year was up. One year later I go in to finally cancel the membership. They tell me I can't cancel at any of the locations, that I have to send a cancelation form to them stating WHY I'm canceling. I cannot fax it either, nor do they have e-mail or phone number available. I also have to wait for APPROVAL that will take up to 30 days. All this to cancel a membership that has already expired. This paper has to be sent by certified mail that I have to pay from MY own pocket. They don't tell you any of this. They paint a beautiful picture about how it's good that you're joining a gym and great that you want to be healthy.

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pfisgayy
dumb, US
Jan 04, 2010 12:21 am EST

Planet fitness is a scam, I have an account with them and they charge my account twice in one month, constantly call and leave messages on my phone even though they have taken mone out of my account saying there is something wrong with my billing information, and having an account with them was a big mistake, i regret ever going there. Their staff is rude and lazy, very unhelpfull and just mess around on their phones all day. The part that gets me the most as that they try to charge me a MONTHLY fee, TWICE A MONTH.

SCAM!

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pfhater
Altamonte Springs, US
Aug 29, 2009 10:03 am EDT

Very well said! I have had a similar experience with the Planet Fitness in Altamonte Springs, FL. I was suspicious of that club putting bogus charges on my credit card. I was a black card member. When a $42 charge appeared on my charge card immediately following my monthly charge I asked them what was the charge for. They said it was my annual membership fee and that it went up. I said I wasn’t comfortable with them being able to ‘freely’ dip into my charge card or checking account and asked what options I have. At the time, they were running a special for 1 year for $99. I asked the desk clerk if I could sign up for that and she said sure. Since I had already paid the black card monthly fee as well as the annual fee for the black card, she told me she would have to check with Ashley to determine the amount owed. I said I wanted to make sure that I would be paid up for a year so I didn’t have to deal with any bogus charges, late fees, etc. I said tell me what I owe and I will pay for the full year. The next day (July 20th, 2009) I paid the full amount owed and signed a membership agreement where the front desk clerk wrote “Paid in Full” THREE times! All was fine from that point (no statement, letters, late charges etc.) until Aug 28th, 2009. Ashley, supposedly the manager, said I owed a $10 late fee. I said no because I have a “Paid in full” contract until July 22nd 2010. She became very rude and irate and said “If you don’t pay me $28 then you have to leave”. I asked “how did you come up with that, I’m paid for 1 year?” She said you have late fees and uncollectibles. I explained that I asked for a “Paid in Full” membership months earlier and have a contract that shows I am paid in full for 1 year. She got more irate and now claimed that I owed $38 and if I didn’t pay her right then, she would cancel my membership. I said I didn’t want to cancel and refused to sign anything, She yelled “too late, you’re cancelled”. I called back later that morning hoping that Ashley would be more reasonable and to inform her that I have a signed contract that states “Paid in Full” and that I intend to sue for breach of contract if she didn’t honor the contract. She said “go ahead and sue” and promptly hung up. I because the corporate office refused to talk with customers, I have no choice except the courts. I never once violated even 1 of their so-called “lunk head’ rules. I am sure that Ashley and I will meet again in court. I would not recommend joining this corrupt club.

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dee
Pee, US
Mar 31, 2009 8:12 am EDT

I do not recommend this gym to anyone.

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8:20 am EST

Planet Fitness shower room

I currently go to work out inthe morning before I go to work, therefore I shower there at the gym. Just recently about two weeks now, I have been having to take a "COLD" shower, because the facility has no hot/warm water for the shower. I was told to leave the water running, which I tried, but I cannot stand there all day and wait for the warm water. I approached the front desk and spoke with a young man by the name of "Mike" and he did not seem to "care", what I was told was that he used to take cold showers when he used to play football, so that did not bother him. What kind of remark is that? He went along and said because the building is old there is nothing that can be done about it and left it at that. I hope that when they tour new customers that they will give out that information about the showers.. Sooo, I will be terminating my membership.

-Dora

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Update by Dora Delgado
Nov 14, 2008 8:18 am EST

I currently go to work out inthe morning before I go to work, therefore I shower there at the gym. Just recently about two weeks now, I have been having to take a "COLD" shower, because the facility has no hot/warm water for the shower. I was told to leave the water running, which I tried, but I cannot stand there all day and wait for the warm water. I approached the front desk and spoke with a young man by the name of "Mike" and he did not seem to "care", what I was told was that he used to take cold showers when he used to play football, so that did not bother him. What kind of remark is that? He went along and said because the building is old there is nothing that can be done about it and left it at that. I hope that when they tour new customers that they will give out that information about the showers.. Sooo, I will be terminating my membership.

-Dora

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2:03 pm EST

Planet Fitness underhanded billing practices

your company and it franchises have a policy of over billng your customers. as far as customer service they dont have any. your managemnt people in trumbull ct. location are the worst . will never recomend your gym to monkeys let alone people.what happrn to the customer is always right? handled very rudely and never received any call backs from the manager.say goodbye to this sucker.

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chrisbiggs57
, US
Nov 02, 2015 9:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

everyone has lights but them big lots, lowes, shopright they offer someone to walk you out withflashlight but what about walking in

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Nancy M Michaud
Chelsea, US
Jul 07, 2011 1:03 am EDT

I was going to planet fittness back in 2010 on KMD in waterville . Me I met with a trainner in March stated I was being tested for Cancer. Well I was diagnosed end of march and called spoke to someone stated I had to cancel due to diagnosis of cancer and was to be in treatment for several months that when i was better i would rejoin again. They told me that payment would not end until May 2010 payment . I told then ok that would be fine, due to being in treatment of Radiation and Kemo 5 days a week for months I just wanted you to cancel my account . Well just recently I received an over draft on my account called my bank and they informed me you have been continually still debiting my account it has been a year. This needs to stop and I still would like some recognition for all the 240.00 you took after I stopped. I am done my treatment though still in cancer care and limited employment due to my condition. My name is Nancy M Michaud bank you have been taking it from is Bangor Savings and checking account last for numbers is 1003. Call me freely if you wish though this needs to stop, check your records I have not been to any of your sites since treatment started in April 2010

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4:48 pm EST

Planet Fitness custom built trainer scam

This gym is terrible. They actually call you to come in for a "free" fitness assessment where they sell you personal training sessions the problem is they say it is month to month no long term commitment then when you decide to cont just working out on your own they bill you a termination fee of 288 dollars. When you compain about this they say they never said it was month to month and then show you tiny print on the bottom of the back of the contract that says your locked in for at least one year. BIG SCAM unprofessional staff. NOT WORTH IT join another gym.

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4:06 pm EDT

Planet Fitness bogus charges, shoddy bookkeeping, lying manager & staff

The Weymouth, MA Planet Fitness manager canceled my membership after insulting me; I was robbed in early September, had my wallet stolen, and called the gym to change my account number because my card number changed. The girl took my information and assured me I was okay. A week later I get a letter saying my card was declined and I now owe all these fees, because no one put my new information in. I tried to talk to the manager for FOUR WEEKs. I talked to three different people on five occasions who claim to have left messages for him, and stayed on hold for fifteen minutes one day with no one coming back.

The manager claims he never got the messages and that I never called to change my card number. Furthermore, they ran my card a SECOND time, and now I owe for TWO months, one of which I was unable to use because my account was on hold!

I have the police report saying my wallet was stolen, and phone records showing when I called and how long I was on the phone, but I "never called." He yelled at me and said "People like you try to do this all the time." People like me? What innocent people that try to do the honest thing, spending four weeks trying to rectify the situation, only to be talked to like a second rate human being, and have my membership canceled? I wouldn't recommend this gym to my worst enemy.

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ThaddeusR
Hanover, US
Feb 04, 2010 3:00 pm EST

All I can say in regard to Planet Fitness is you get what you pay for. When the "managers" are special needs rejects from Walmart and are paid $8 an hour, you see why they act the way they do. How many pieces of broken equipment did you see on a regular basis? I bet more that a few.

Go find a real health club. There are many honest ones out there who aren't lying ### thieves.

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ntwrknout
,
Nov 14, 2008 3:54 pm EST

I have a similar complaint about the dumpy planet fitness!
I took over my daughters contract in April 08. I worked out 2 times then didn't go back (knowing I was still paying for this membership I had all intention of going back to the gym at some point) well, yesterday I decided to start working out again and when I checked in at the desk they stopped me and said that my account had been cancelled for lack of payment since june ? I asked to speak with a manager and there was no manager in, so they took my phone number to have him call me. Well I never heard from him so I called him the next day. When I asked him why he didn't call me back, he said that he did, and that he didn't want to leave a message. He is such a liar. I gave him my cell phone number and waited for his call. He never called!
I confirmed the card they had on file, but apparently in june I received a new card with the same number just different expiration date. Planet fitness had the original expiration date and never contacted me regarding this. They also had the right address but wrong city in their computer so they said they weren't able to contact me. (even though my contract has the correct city on it) The contract also has my phone number on it and when I asked them why they didn't call me they said they don't call their members? ok so now the month is November and they said that they can reinstate my contract for 80.00. (even though they cancelled my membership after 3 months) I don't know how this company stays in business but I will predict it won't last for long.

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3:48 am EDT

Planet Fitness rude people working there

i just joined the new 1 in Blackwood Clementon but have been going 2 the one in Cherryhill till mine opens.
yesterday i went n worked out n decided 2 use the tanning booth the girl named christina at the counter was very rude 2 me.. three people tanned before me without having eye protection i didn't have mine with me so she said i would have 2 buy something i told her that it was ### i have used it 4 other times n no 1 asked me that i mean i do have eye protection but it was at home which was a far drive. i did buy the winkies n she threw them at me n the card 2 stick on the door. when i was finished i talked 2 the manager he was just as rude as her. listen if this is the kinda of service you are gonna offer i will cancel my membership n join 1 who treats u with respect.
you need 2 hire better people 2 work there not young kids who have no manners. i would like 2 hear a response from you
thanks kathy reilly

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beth
,
Oct 16, 2008 6:25 pm EDT

totally agree they suck u in and promise everything then 4 months later, the gym goes to crap..i was promised tanning and the owner said she would always keep up with the bulbs..well its been 8months and she tells me they are fine...i have tanned for 20 years and no when they are dead..but of course they will lie because we all no how expensive the bulbs are..and as far as the help they hire these kids who no nothing about working out and how to treat the public..they are too busy on there private cell phones then helping ppl...and who is going to take advice from a overweight teenager, who should be on a treadmill instead of showing someone else how to use one..but i guess u get what u pay, now i no why i pay 20 a month for this gym...i only hope the other planet fitness's are not like mine...

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12:00 pm EDT

Planet Fitness rude staff and wasted money

I hate that I ever signed up for a membership with this gym. Not only is the staff rude, they are liars. On 9/4/07, I called the gym to speak with the manager regarding my membership. I was told that the manager was on the other line and I could hold for him (J.J). While, I'm holding a young lady (Amy) claiming to be the assistant manager, answers the phone and tells me that he is not in the building anymore and she can't help me with any information. I was so upset it was unbelievable. I am trying to cancel my membership their without fees.

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Alex
,
Sep 26, 2008 8:11 am EDT

Well, you might be able to cancel your membership without paying a fee. But ONLY if you have a regular membership, (which is on a month to month basis) or if you have a Black Card membership and you have already commited for a year. Other than that, if you haven't done a year at the gym yet with the Black Card membership, they will charge you an early cancellation fee. When you go to try to cancel your membership, they have right there at the front desk your contract to show you what YOU specifically signed for and agreed to. So it all depends on your situation. Hope this helps.

-Alex

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12:41 pm EDT

Planet Fitness terminated membership

A employee, Jennifer, was Very rude to me and a guest on the first visit to the gym and then when I made a complaint to the Manager, Sara, she said "Well theres 2 sides to every story"...and left it that way.
And continued to present attitude to me and my guest. So I contacted the so called "Owners" which were 2 old men who seem like they have NEVER ran a business before. And they said Oh well we believe our staff does nothing wrong so they are allowed to harass you and make you feel uncomfortable in our "NO JUDGEMENT ZONE"
Oh and their No Judgement Zone is so FAKE...This is a marketing method to attract people to buy into this gym hoping they are too lazy to come to the gym but still pay monthly.
They forced my membership and gave me no reason of why they revoked it...only to say WE CAN CANCEL WHOEVER WE WANT at anytime. So be careful...You to can be cancelled with no reason given.

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amyeng
louisille, US
Jan 24, 2014 5:06 pm EST

I was also terminated at my planet fitness location just for pointing out that the manager was rude to me. Did they charge you anything after they terminated your contract? Because they won't get another cent from me and ill go cancel my bank account to make sure they don't.

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9:04 pm EDT
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Planet Fitness cleaning equipment in use

I was running on the treadmill at my local Planet Fitness. As I was running, an associate began cleaning the treadmill that I was running on with a Big Bird Yellow cloth. She was using it as a duster, and the cloth went on to the running portion of the treadmill causing me to short step and fall forward on the treadmill. I grabbed the side and held on until I could I could pull the stop button. My shoes were squealing on the rubber due to this incident and people in the gym were staring. The associate was laughing when she asked me if I was okay. I angrily responded NO! I demanded the number for the corporate office and they gave me a business card for the general manager. I wrote the corporate office an e mail in which I still haven't received a response. The general manager did call back around 6:45 p.m. the next day, I guess they had such a backlog of complaints that it took them all day to contact me. They are absolute classless ### in every sense of the word. I WILL NEVER set foot inside another Planet Fitness again. I am canceling the membership tomorrow morning. $10 a month is $9.99 more than it's worth.

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Busy-b
, US
Aug 25, 2016 10:24 am EDT

Planet fitness needs to stop using them cleaning toxins while people work out

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Fled for My Life
Sharpes, US
Jun 04, 2015 2:26 am EDT
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PLANET FITNESS MADE ME PHYSICALLY SICK! OVERUSE OF CHEMICALS AND CLEANING WHILE EQUIPMENT IN USE. In 2014, I noticed a horrible smell at the Planet Fitness Gym several times. The Sanis sanitizer they use was set at too high a concentrate dispensing level and they were cleaning equipment while people were working out (including the treadmill I was on).I complained to the Corporate Office and the overuse of chemicals stopped for a short while until they resumed abusing the chemical mixtures again in early 2015. I am now extremely sick and sensitized to chemicals. The doctors found it affected my sinuses, caused rashes, and dangerous blood pressure variations. It cost me time off from work, medical fees, and my health. Planet Fitness obviously does not care about the health nor value the quality of life of its members as long as they can pop you for the monthly & annual charge. PLEASE, the chemicals and abuse of them at Planet Fitness Gyms can make you sick and affect your life and wallet. If you wish to avoid a STROKE and possible DEATH, Resign and get out while you still have your health. If you are female and pregnant, think about its effect on your unborn child. Planet Fitrness is deaf to the health status and life quality of their members. Thank you.

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6:18 pm EDT

Planet Fitness access to locker leads to theft

On Wednesday August 13, 2008, two employees of Planet Fitness Daly City CA gave two women access to my locker by handing them a "crow bar" without walking into the locker room with them and/or ensuring that the items they walked off with were actually their own. Among the items they stoled were my grandmother antique ring worth thousands of dollar and my car keys. Proceeding to leave the gym, they used my car keys to open up my trunk and stoled my purse (worth $400 alone) and everything in it. Meanwhile, I insisted to talk to the manager and he WOULD NOT comply. The employee called him on my behalf and as I waited to be handed the phone, I was refused access to the manager. At this pt, I called the Daly City Police Dpt. Only then, did the manager agree to come down to the facility. Once there, he never bothered to apology or direct ONE SINGLE word to me.

I have processed a police report and a full investigation is under way as over $1, 300 were used with my credit cards to purchase items after they stole my wallet and ID. NONE of this would have happened had one of the employees VERIFIED that the items these women took from MY locker, were in fact their's. Or better yet why on earth hand someone a crow bar to open up "their" locker and not give two cents about it!

A formal complaint is also in process against Planet Fitness as they are completely liable for me losses.

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Brad
Stamford, US
Feb 17, 2009 6:07 pm EST

My mom got her cellphone stolen by the cleaning staff at Planet Fitness in Stamford CT. My sister got her NorthFace ski jacket stolen right from the coat hanger too. The staff just brushes it off and says they are not resposible.

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10:55 am EDT

Planet Fitness equipment not maintained

The Woburn, Ma 01801, sight is relatively new but the equipment is not maintained. the machines vibrat, stick and squeek, the TV plug or connection does not work on some of the equipment so there are no diversions while you are working out to help pass the time. The people that sweat the most are the most likely not to wipe down the equipment after use. nothing is said to them. the above items if addressed would be a very positive direction for the club and make the experience more palatable. exercise for the most part can be boring so anything you can do to improve the facililty or maintain the facility is benificial to all.
Hope you accept this advice in a positive mannor and not as a slam to planet fitness since it is a great concept.

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Jessica29
, US
May 29, 2009 9:48 pm EDT

agree 100%- everytime I go, something is BROKEN! Or I'll be running and the tv will be going in and out... hm...

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9:08 pm EDT

Planet Fitness unable to register

I have just wasted time by frustrating myself repeatedly, trying to join Planet Fitness online. I filled out the form correctly and completely. After doing that, I received the automated message that my credit card appeared to be invalid. Maybe I entered the numbers or expiration date incorrectly? No, it was exactly as it should be. I tried again... and again. There is no way of accessing a live human being (of course). The next automated message commanded me to go to the club and "clear up the matter". Sheesh! I don't think so. Proof of the old adage: If something seems too good to be true, it usually is.

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Betty Vandee Muniz
Elmira, US
May 02, 2012 8:40 am EDT
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I had a death in the family so I'm in the Bronx I am a black card member at planet fitness I visited the one here on fordham rd and the people at the counter were rude and I thought my black membership was good everywhere for a guest this is not true that's why I got one cuz my daughter could not and tanning they did not bother to explain to me just pointed at the booths I'm totally disgusted

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Miriam
Randolph, US
May 27, 2009 4:17 pm EDT

I belong to the Morris Plains, NJ gym and like it very much except for one BIG problem. It is much to warm in the afternoon and evening which makes it pretty uncomfortable to exercise. They don't adjust the air conditioning, taking into consideration the higher temperature outside. I am going to talk to them again today and if I get no where, I will probably cancel my membership and join the new one that just opened up in Succasunna, NJ.

Miriam

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Virginia DeMichiei
,
Nov 06, 2008 5:25 pm EST

I do not want to make a complaint.
I want to notify you that I have belonged to a few different Fitness Centers through the years and yours is by far the best I have belonged to.
It is so spacious, so very clean. Those who work there are all so very helpful and pleasant all the time.
I am so glad I joined this facility and will continue to attend.
Thank you.

Virginia DeMichiei
46 New Street
Apalachin, NY 13732

I belong to the one in Vestal New York
13850

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Doug Campbell
,
Aug 18, 2008 10:32 am EDT

I had the black card for 1 year. I thought it expired so I quite going 6months later I got a bill for 140 dollars so i went in and canceled it. I just recived a later saying the balance was waived. I called Friday to sign up but I wanted to know if I could get the black card. The man at the Rochester NH location said he will call me back and let me know. He never called so i just called and the offer had already expired. I just want to go back to the gym can any one help me.

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6:29 am EDT

Planet Fitness compounding charges

Beware of this club! They are very vindictive. They first signed my son up without my permission, then 4 months later told me I had to sign a form for him or he would be in trouble. Unfortunately I did but it was in fact them that would have been in trouble. We went to cancel on April 1st and were told to pay 250 to cancel I said, absolutely not, and they said they would continue to charge my card. I quickly cancelled that card but the charges are still compiling. WOW what a crock. They know they were in the wrong but, they will not admit it and are now calling my minor sons cell phone and harrassing him. Amazing people. I am glad I found out who they are before I joined myself.
Sincerely, Darlene

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anonymousghost
jacksonville, US
Jun 12, 2013 3:37 pm EDT

company is a joke you can not cancel your membership. i have faxed and signed the forms and they still take money out. dont call the corprate franchise place they will tell you they have nothing to do with it at all. the owner is never avaliable and the smart mouth girl madison is a joke. let me rephrase that i think it is a woman. ahe was rude and has a smart mouth on her. after the two dopes had trouble trying to cancel my account i was told to fax in my cancelation letter which i did. know a month later i find out the fax machine does not print and my accounts are still open. beware of these crooks and madison tells you she is manager and owner but i am second guessing that she has no customer service skills.

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Custom made22
, US
Oct 31, 2010 4:14 pm EDT

First, your son signed up without YOUR permission, second to cancel, it doesn't cost you a dime.

Nice try lady.

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annon
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Nov 06, 2008 4:34 pm EST

Cassleberry, Florida

Do not join this gym they specifically tell you it is month to month payment, cancel at any time, then they have a personal trainer tell you you can do month to month personal training for an additional fee. When you are ready to just work out on your own they tell you you owe 288 dollars. This place is the biggest scamming gym ever. It is better to just pay more for a reputable gym then go to this gym where they con you into something you did not want.

Planet Fitness Customer Reviews Overview

Planet Fitness is a popular gym chain that has received a lot of positive reviews from its members. Many people appreciate the affordable membership fees and the welcoming atmosphere of the gym. The gym is known for its "Judgement Free Zone" policy, which means that members are encouraged to work out without feeling self-conscious or judged by others.

One of the most commonly praised aspects of Planet Fitness is the cleanliness of the facilities. Members report that the gym is always well-maintained and that the equipment is in good condition. Additionally, the staff is often described as friendly and helpful, making the gym a comfortable and welcoming place to work out.

Another positive aspect of Planet Fitness is the variety of equipment and classes available. Members have access to a range of cardio and strength-training equipment, as well as group fitness classes like yoga and Zumba. Many people appreciate the convenience of having everything they need for a complete workout in one place.

Overall, Planet Fitness is a great option for people who are looking for an affordable, welcoming gym with a variety of equipment and classes. With its focus on creating a non-judgmental environment, it's a great place for people of all fitness levels to work out and achieve their goals.

Planet Fitness In-depth Review

Membership Options and Pricing: Planet Fitness offers a variety of membership options to suit different needs and budgets. They have different tiers of membership, including a basic membership and a black card membership. The pricing is affordable and competitive compared to other gyms in the area.

Facilities and Amenities: The facilities at Planet Fitness are clean, spacious, and well-maintained. They have a wide range of amenities, including cardio machines, weightlifting equipment, and a designated area for stretching and functional training. The gym also provides locker rooms with showers and ample parking space.

Cleanliness and Maintenance: Planet Fitness takes cleanliness and maintenance seriously. The gym is consistently clean, and the equipment is regularly maintained and in good working condition. The staff members are diligent in keeping the gym tidy and ensuring that all areas are sanitized regularly.

Equipment Variety and Quality: Planet Fitness offers a good variety of equipment for different types of workouts. They have a wide selection of cardio machines, weightlifting equipment, and functional training tools. The equipment is of good quality and is regularly updated to provide members with the latest fitness technology.

Group Fitness Classes: Planet Fitness offers a range of group fitness classes to cater to different interests and fitness levels. They have classes such as Zumba, yoga, and cycling, led by experienced and certified instructors. The classes are fun, engaging, and a great way to stay motivated and meet new people.

Personal Training Services: Planet Fitness provides personal training services for those who want more personalized guidance and support in their fitness journey. Their trainers are knowledgeable, friendly, and dedicated to helping members achieve their fitness goals. They offer customized workout plans and ongoing support to ensure members get the most out of their training sessions.

Staff Friendliness and Knowledge: The staff at Planet Fitness are friendly, approachable, and always willing to assist members. They are knowledgeable about the gym's facilities, equipment, and classes, and are happy to answer any questions or provide guidance. The staff creates a welcoming and supportive atmosphere for all members.

Accessibility and Location: Planet Fitness is conveniently located with easy access from major roads and public transportation. The gym has ample parking space, making it convenient for members to visit. The facility is also wheelchair accessible, ensuring that everyone can enjoy the gym's amenities.

Customer Service and Support: Planet Fitness prides itself on providing excellent customer service and support. Their staff members are responsive and attentive to members' needs and concerns. They are quick to address any issues or inquiries and strive to ensure that members have a positive experience at the gym.

Member Satisfaction and Feedback: Planet Fitness values member satisfaction and actively seeks feedback to improve their services. They have a suggestion box where members can provide feedback and suggestions. The gym regularly reviews member feedback and makes necessary improvements to enhance the overall member experience.

How to file a complaint about Planet Fitness?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Planet Fitness. Make it specific and clear, such as "Unauthorized Membership Charges at Planet Fitness" or "Poor Customer Service at Planet Fitness Location."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Planet Fitness. Include key areas such as:

  • The specific location or service that your complaint pertains to.
  • Describe the nature of the issue, whether it was related to membership fees, personal training services, equipment conditions, staff behavior, cleanliness, or any other relevant aspect.
  • Detail any transactions you had with the company, including dates, amounts, and what the transactions were for.
  • Explain the steps you took to resolve the issue, such as contacting customer service, speaking with a manager, or any other actions you took.
  • Include the company's response or lack thereof to your attempts to resolve the problem.
  • Discuss the personal impact the issue has had on you, whether it's financial, emotional, or related to your fitness journey.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include contracts, receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Planet Fitness, such as a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is understandable and that all the facts are presented correctly.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint against Planet Fitness on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates to your complaint. Check your account regularly for any replies from Planet Fitness or further inquiries from ComplaintsBoard.com that may require your attention.

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Planet Fitness contacts

Phone number

+1 (844) 880-7180

Website

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