Yesterday, I went in to Planet Fitness with my mother as her guest. I signed up with them when I was 17 & I quit my job because I moved. A month later, I called and tried to cancel my membership. The man was very rude, and I wasn't very willing to listen. Point is I signed a contract. Whatever.
Well, it's three years later and I have an outstanding fee. I never used that bank account in the first place because I changed banks. I never got any letters or anything since I moved. I thought I'd get the info regarding the fees, work out and go back tomarrow and pay them. My mom has gone to this gym four days a week for almost four years. You would think we have sort of credit here.
He takes my ID, types in my name & I hear an alarm go off. Then I said "I might have an outstanding fee." The man told me "You cannot be a guest here" In the most rudest tone. Okay, I'm leaning on the desk and I step back. Then I look at my mom and she says "That's not in the contact I signed" He told her it's policy. Whatever. Then I ask for paperwork regarding my fees so I can review the total & acuracy and such to pay later.
I felt like a loser because people I know there were staring & my mom's walking away saying "I'll just write corporate"
Well, I would like to call corporate & cannot find the number. I would like to speak to someone regarding my fees, & I would like to pay them. The people there are entirely rude.
I want to pay but I do not want to pay via internet & I do not want to deal with them because according my mom the manager was there & he was the one I was dealing with. I'd like to talk to someone!!!