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1.4 955 Reviews

Planet Fitness Complaints Summary

108 Resolved
833 Unresolved
Our verdict: With Planet Fitness's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Planet Fitness reviews & complaints 955

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9:04 am EST
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Planet Fitness very poor service

Went to Planet Fitness because of there low cost. What a mistake! I sure am glad that here in Clearwater, Fl. there are alot of BETTER places.

The equipment is low end and the staff is even lower. When they could not put my membership dues thru it was always my fault or the banks.

Yet every month I would prove to them that the money was there and gave them the number of the bank to verify everything, but of course they wouldn't. Then on top of all this they want to charge you a late fee!

The staff there are nothing but clerks that are of no help at all on anything.

All I can say is every time something goes wrong it is always your fault and they want to charge you a fee. Now I know why they can charge $10.00 per month. If you don't mind dealing with a bunch of kids at the front desk that don't have a clue! go ahead, as for me NO THANKS!

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Just Sayin'
, US
Jan 30, 2012 6:47 am EST
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Indeed, one should not join a gym just because of the cost. Is the gym clean? Is the staf friendly? Do the trainers actually know anything about health and fitness? (I have a masters in health & wellness.) $10 per month sounds good, but, don't they make you sign a one year contract and pay an "annual maintenance" fee? Anyway, before you join a gym, find out from otheres where they go and what they like, and tour them all. I work at a Snap Fitness and although we don't have all the equipment or space of a mega-gym, I have to say ours is one of the cleanest gyms around.

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6:42 pm EST
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Planet Fitness unauthorized charge to a new card

Once your in your in I swear its like being in a mofia or something! After telling them that I wanted to cancel my membership due to non-agreeable pymts being taken out, I canceled my debit card and ordered a new one to ensure no more charges would be taken out of my account. But little did I know they were "professional hackers"! Because somehow they got my new card information, I didn't give it to them and I don't use my card online just to make sure that no one can get my information. Well it didn't work. These people are thieves! And don't even try corporate because "they have no information for your billing". These people have found some type of loop hole in scamming people and getting away with it. Have you read some of these complaints, omg! How are they still in buisness? This makes no sense! I have a feeling this is only the beginning for me but I am not one to take it laying down, I will go to the police to file a report as well as channel 9 news. If your with me you can sign my petition on the blog on my website: [protected]@myspace.com. Thank you!

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kookoo5
Longhaven, US
Feb 05, 2010 3:28 pm EST

First, YOU are the idiot for not canceling your membership and instead canceling your credit card. You go to the gym, sign the cancel form, and you are done. Or, send them a certified letter and you're done. Instead, you decided NOT to follow the spelled-out cancellation procedure and now you're crying about it.

Also, there are NO hidden fees at planet fitness. they charge you what is on your agreement that **YOU** initialed and signed.

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12:46 am EST
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Planet Fitness payment issues

To whom it may concern:
I bought over a contract of a lady which expires in 2011, I did this at the Planet Fitness branch at Douglasedale branch, Johannesburg, Gauteng South Africa. (I paid transfer costs of about R300)
The in 2008 they started deducting money from my account, which I did not give permission for them to do, I went to see the Branch, after 3 months still I get no feedback, I go back make a scene, see the branch manager, the money is paid back into my account.
Then after a few months in 2009 the same thing happens and I go through the same trouble and I received some payments back, I do understand that I need to pay a small yearly fee.
Now a few months in a row the same thing is happening again.
Can someone please sort out this issue once and for all and pay the money back into My Account.
TODAY!

Regards

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4:11 pm EST
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Planet Fitness african americans can not wear a scarf

I been going to planet fitness for 2 week at this time I been wearing a scarf. This day was a sat. I was told that I could not wear a scarf I said I been wearing a scarf so I did not take it off. I came for a week after that I did not wear my scarf. Today (Mon.) I came in to planet fitness it have been raining in I have bad hair day eillen ask me to take a picture I ask could I take it tomorrow she said no and that I could not workout to I take my picture I said I cant take it tomorrow no because you did not want to take it before. I was so upset I left.

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11:59 am EST
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Planet Fitness over booked

I used to go to Planet Fitness 4 to 6 times a week. I have been a regular member for about a year. The New Years brought on way too many new members. You have to wait on every piece of equipment now and some of the equipment that there is only one of... are broken. Planet Fitness has no way to submit complaints online. This company should be aware that the Williamsport Franchise has over booked new members by at least 40% and that I'm sure there are zoning laws or local ordinances about too many people being in this gym at the same time.

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Custom made22
, US
Nov 04, 2010 12:56 am EDT

Take it up with the manager on duty, try not to make visits during peak times is my advice.

Another note, people do not hold up to there new years resolutions for very long. They fade out.

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8:43 am EST
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Planet Fitness over crowding - dirty/filthy gym

this gym has to many people registered as members and it has caused the gym to be become filthy & overcrowded...when it first opened in feb.'08, the small staff was cleaning the equipment and sweeping/mopping the floor in a diligent manner and cleaning had constant attention, now it has become just another "gym"...the bathroom/locker area is dirty, cleaning is to a minimum and equipment is not maintened properly, that is, dirty and broken!...also on sunday, jan. 17, 2010...my vehicle was broken into while parked at the site and my insurance company notified me that 25% of all break-ins reported, have been at a "gym" location...it appears some of these same people using the the facilities to enhance their health are also using their "muscle" to cause harm and violation to other members!...be-aware!...member#0627

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2:28 pm EST
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Planet Fitness scam and lies

On the 25th of Sep 2008 I accompanied my boyfriend to the Planet Fitness branch in Claremont in order for him to cancel his contract. He was asked to submit his request in writing which he then did, and handed to the person at the desk who assured him that it would be dealt with. Two months later – PF is still debiting his account.

On Saturday 8 Nov when we went to PF Claremont to inquire about why PF are still taking money out of his account the employee at the front desk handed us over to a male employee who upon questioning identified himself as the branch manager. His attitude left much to be desired from the very beginning, talking to us in a very impatient tone like we were wasting his time and interrogating us about whom the cancellation letter had been handed to and when it had been done.

Annoyed by his rude behaviour I asked for his name (Apparently they do not wear name badges at this branch) to which he replied Peter. I then asked for his last name, to which he replied “Parker”. When I laughed at him and told him that Peter Parker was Spiderman his tone became very aggressive and he insisted that his name was indeed Peter Parker. My boyfriend then wrote another letter to cancel his gym subscription, and “Peter Parker” signed it as proof of receipt on behalf of PF. My boyfriend included HIS contact details and NAME. AT NO TIME DID I GIVE THEM ANY OF MY OWN PERSONAL DETAILS!

This morning (10 Nov 08) I called the branch manager at Claremont branch (Grant) to find out if there was indeed a Peter Parker working there, he confirmed my suspicion that there was no one by that name employed at his branch. I then related the incident to him, giving him a description of the employee as well as the name of another employee that had been watching the incident. He then proceeded to try and SELL me a contract before promising to get back to me. I then gave him MY contact details. A minute later I received a call from PETER PARKER who assured me that the issue had been sent to Admin. When I questioned him as to why the manager didn’t know who he was, he spun me story about being from PF Head Office, and that he was simply “filling in” at this branch. Clearly his manager had given him my contact details and was helping him cover up his LIES!

I then called PF head office and was told that they have no one by that name working there. I was also told that no one from HO would be working in a branch on a Saturday as this is not standard operating procedure.

What is going to happen with membership fees that continue to be fraudulently taken out of my boyfriends account? What is going to happen to Spiderman when we eventually find out his real name? Is Planet Fitness going to deal with him or continue to let him treat clients the way currently is? Because clearly his manager at the branch has no intention of taking disciplinary action against him.

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3:29 pm EST
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Planet Fitness failure to perform as advertised

I guess this complaint is less serious, but it is still annoying. Planet Fitness does a marvelous business in January due no doubt to customers New Years resolutions, and aggressive advertising of end of year special rates. Planet fitness advertises bagels on the second Tuesday of the month. Planet fitness fails to order enough bagels and runs out of bagels due to the increased business. Wouldn't it seem right to stop advertising this perk or send out for more bagels.

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Jurn
, US
Jun 22, 2012 1:23 pm EDT

You should be going to the gym to workout, not to eat.

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4:29 pm EST
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Planet Fitness credit card fraud

In August, Planet Fitness tried to charge me $10 for my monthly membership dues. However, because I recently received a replacement credit card, the transaction returned 'invalid'. Thus, they didn't receive payment in August. And, they were charged a $10 invalid account fee.

Planet Fitness did not attempt to contact me for a new card number. They didn't call me- they said they wrote down the wrong number? They didn't mail me a letter- they say mailing letters is a waste of money. And they didn't cancel my membership- they kept trying to run the same credit card number for the next 5 months!

During the 5 months they were unable to charge my account, I continued to use their gym. No one ever stopped me at the front door and alerted me of this problem. At this gym, you have to tell them your member ID number before entering- no one ever told me they needed a new credit card number.

At the end of the 5 months they told me I had a $10 balance and that they needed my new card number. I gave them the new number and they charged me $50 for the past 5 months plus an additional $60 for the invalid account fees!

I called the owner. I told him I didn't know they needed a new account number and I didn't feel responsible for the $60. I explained that I was using their gym the whole time and nobody told me they were having an issue with my account.

The owner agreed to reimburse me $30. He said he'd only pay for half of the invalid account fees. He said it was half their fault for not telling me, and half my fault for not noticing the $10 being subtracted from my checking.

I explained that I have a joint account. I explained that there are no notifications from the bank when a company is unsuccessfully trying to use an old card. I explained that he was notified every month when the card wasn't working..he wasn't receiving funds...AND he was being assessed fees.

I explained to him that while Planet Fitness knew there was a problem, I was never notified. And I believe that any consumer is going to wanna be contacted IMMEDIATELY if there's ever an issue with their credit card or checking. This is very serious, and Planet Fitness just kept running the card while not making any efforts to notify me- even when I was entering and exiting their gym.

Despite this, the owner maintained that it was just as much my fault as it was Planet Fitness's. So I told him i was going to file a claim with my bank.

The owner said if I filed a claim that he would cancel my membership. He also said he would not even reimburse me $30. Of course, he MAILED me a cancellation letter!

I hope that if you're still reading this that you will not give this owner your credit card number. This owner owns both the Plano and Dallas locations. He's obviously not going to take full responsibility when his staff mishandles your account.

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chandrawolf
Salt Lake City, US
Aug 14, 2010 1:05 pm EDT

I am having a somewhat similar problem as Robdd. and I'm wondering if it is a scam or just a stupid mistake on their part. A few months ago I had t0 close my bank account because of internet fraud and open a new one with the same bank. Although I did let them PF know the new account #, they sent me a "Declined Payment" letter and charged me a ten dollar declined payment fee. I payed it, after trying to contact the manager many times, (She was always out of the office) I just paid it. After accepting payment for several months, from the new account, they sent me another letter saying my payment had been declined and charging another $10 fee. Again, the manager is ALWAYS "out of the office." Sounds like a way to make $10. Let's see..ten dollars from how may other members could add
up to...

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TeeMay
Farmers Branch, US
Mar 05, 2010 11:33 am EST

The owner Seth was nothing but disrespectful to me as a customer... I've been working out at that gym since I had my third kid wearing a size 12 and over the years my membership has been on and off not b/c of the facilities but because I took on helping others to lose weight. Over the last couple of years my clients are now my friends in which just for a mental check I will meet with them and workout. Recently starting my membership up again due to me needed advanced workout equiptment. I had been going to the gym two to three days out of the week and I have two of my closest clients that I had told about Planet Fitness and since my membership stated that I can bring unlimited guests as many times during the day as I please... I thought it wouldn't hurt if they worked out with me to get them to sign up... Cheap so why not? NOW I bring them in for only 3x's between the two of them and even asked for the blond haired girl at the front desk to go over pricing with them she even let him take home the flyer. It was the second week that I was approach by the short guy at the front desk to ask me if I was a Trainer... No I said... I paid my membership as a consumer and thats what I was a Black Card Member holding up to my end of the Terms. Then I'm looking around at all these guys paired up AND there was even a nice fit latina working out with a short fat guy. I'm thinking why are they pointing me out... I don't advertise nor promote? SO I thought I would be a little more less noticible just until A**** sign up and H***&& already said she was so I was cool... Until Seth called me talking to me real fast and was like in the Judging ZONE telling me what he knows about me and there policy even letting me know that I probably wasn't told about the Training policy and he apologizes... I was like pump the breaks dude did I give you any reason to believe I was a trainer? Where did you gather your evidence from? And as a holder of my card I'm entitled to guests? He then told me that the situation was rediculous and that he doesn't have to tolerate me and that he was going to cancel my membership... But yet you go to the front desk and see business cards of "INDEPENDENT TRAINERS" and Jui Jitsu school to get you in the best shape of your life advertisement RIGHT! At that point in which I hate I did... I hung up in his face in which I shouldn't have done that... But I just felt like he was discriminating against me and I felt like my purpose had met its first bully. I know this won't do anything and since it happend yesterday I sure feel better now and I am back to working on making sure that I WILL SEE SETH AGAIN!

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9:02 pm EST
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Planet Fitness poor management

First of all. This gym has glorified itself as a hassle free gym. But, they accept money just like everyother gym without educationing their membership.
They allow members to camp out on the equipment..horde the weights...and the attitudes there are a HASSLE.
I've addressed the issue with the manager and was basically apeased with a I'll get on it answer...it's not changed abit. NOW, with the newyear I made a resolution crowd...it's freakin pathetic...I called to talk to the manager...she was not there..BUT, was completely blown off by an employee...sayin give it a few weeks...it'll taper off.
ANSWER...get those lazy son of ### employees on the floor monitoring this crap. Thus, educating the membership

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2:29 pm EST
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Planet Fitness rules violations

Staff rarely enforces the 'no cell phone' rule and african american members never wipe down their equipment after use, staff says nothing. I shouldn't have to clean up after those dirty pigs.

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Intelius Got Me Once
Redmond, US
Jan 28, 2011 7:33 pm EST

I second Helens comment:It is implausible that a human being in today’s society will write such vacuous and stereotypical ignorance. The so-called bravery one attains behind the anonymity of the Internet and hiding behind a made-up moniker and a computer is nothing but cowardness. Only a higher deity can change your hatred and nescience. I pray you find the truth before you meet your maker.
and I add My own : You must be a very lonely and unhappy person with your self formost, secondly you couldnt possibly have any decent friends, and lastly, you must unfortunatley be buried in the slime you thrive on... save your self, because no one else can ... cow- ward sound it out ... ugh people like you are so Un AMERICAN !

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HelenBack
Metairie, US
Jan 21, 2011 7:53 pm EST

"african american members NEVER wipe down their equipment after use, staff says NOTHING. I shouldn't have to clean up after those dirty pigs."

It is implausible that a human being in today’s society will write such vacuous and stereotypical ignorance. The so-called bravery one attains behind the anonymity of the Internet and hiding behind a made-up moniker and a computer is nothing but cowardness. Only a higher deity can change your hatred and nescience. I pray you find the truth before you meet your maker.

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Educatedblackandproud
wynne, US
Jul 11, 2010 5:18 pm EDT

Race has nothing to do with peoples inability to wipe their equipment down! PLease stop using websites and other public sites to display your hatred. This is not helpful to anyone and only makes you look ignorant and discredits your witness! You need a hug...

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not pleased in Lancaster
, US
Apr 14, 2010 9:56 am EDT
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This person is a racist ### that doesn't know what their talking about and/or is just walking around with predjudice colored glasses. I go to the gyn every morning and notice all walks of life NOT wiping down the equipment. And I hate to say this part because I'n not racist, but the majority of people that go to my gym are white, so there it is!
I am a mixed race person that ALWAYS wipes her equipment! HA!

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susanbanthony
Camarillo, US
Apr 09, 2010 2:42 pm EDT

###y you

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Hygiene Queen
Farmington Hills, US
Mar 07, 2010 9:42 am EST
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Valentina007 is a racist, ignorant nazi who needs to go back to wherever these type of people come from. Problem solving is not your strong suit! But being stupid sure is! Make sure you read my comments on your ignorance. I thought people like you moved to the "Dirty South" where lynching is stil not frowned upon byyour kind. KEEP YOUR IGNORANCE AND YOUR 10/month IN BIRMINGHAM, MICHIGAN!

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DianaSigston
, US
Dec 21, 2009 4:29 pm EST

Irish! I could not get over your analogy of this complaint, it almost appeared at first, you were Beth. After looking through more or less 30 of your 140+ comments I noticed you side with the company the person complains about. I will bet 98% of the time you side with the company that is complained about. You are negative, insufferable and discourteous to say the least. You filed a complaint saying you were accused of stealing a VCR accidentally!? You want people to believe you!? You have an ID of IRISH. I know there are black irish, never the less, I never seen an African American that is IRISH. Is this a game to you, or do you have a problem?

Most of your comments have thumbs down. I also have noticed Trevor also follows your comments.

I was compelled to comment on IRISH. I would not doubt if there is a complaint on IRISH

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Ginger Kid
, US
Dec 14, 2009 5:07 am EST

Is "she" a registered nurse who makes 90K a year?

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7:12 pm EST
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Planet Fitness failing to cancel membership

Cancelled membership in writing in Sept 09, still was billed oct 09, hand delivered another letter in Nov 09, the manager called me with an attitude, said there was no record of me canceling my membership. therefore he was not going to cancel and said i don't care if you don't pay, then the jerk says "we will take you to small claims court and we always win". I cancelled the card. and disputed the charges. This manager has no people skills, was rude and unprofessional. instead of trying to rectify the situation, he chose to be unprofessional. has anyone else experienced this problem? if so, contact me.

also just read, that planet fitness in connecticut was charging a dead mans card for a year for membership.

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a1b1
Boca Raton, US
Dec 03, 2009 11:47 am EST

Hey make sure to send a *certified* letter with return receipt and make copies for your reference. I have heard of people moving, dying, going to the army, etc. and after 3-4 years, they receive collection notices from Planet Fitness for thousands of dollars and they have no proof that they cancelled! It's funny that they wait so long to contact the consumer--maybe they want the bill to add up? Please make sure this isn't what happens with you.

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Planet Fitness over charges from staff - khumbu

I started a contract with Planet Fitness in August 2008, I relocated since then and did not have any planet fitness close to my home or work. A friend of mine took over my contract so I wouldn't have to pay the outstanding amount without being able to use the facility and he had a Planet Fitness across the road from his work - Planet Fitness Village Walk, Sandton, Johannesburg. He spoke to a consultant, Khumbu and established that it would be easier for him to pay the whole gym fee at once instead of each month. Khumbu stated that he had phoned the branch where I had joined - Planet Fitness, Fourways, Johannesburg and they apparently told him that I had only joined in March 2009. Khumbu charged my friend fees for 29 outstanding months instead of just 22 outstanding months - in the beginning of October 2009 he paid for 7 months I had already paid for. To make matters worse, they even deducted the full monthly fee from me again at the end of October 2009 which means that we have now paid for 8 months twice. We laid a complaint immediatly and I still have not received a refund - its been almost a month.

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Planet Fitness tv channels

My husband and I have been members for about 2 years now, as well as my 2 college age children. We transferred from the Casselberry gym to Altamonte Springs due to moving. (they were great, btw) When working on the eliptical and treadmills, we find it very helpful to watch the TV's. It helps the time go by while keeping your mind occupied. The boredom factor on those machines is horrible. PF has a couple of dozen TV's. Last Sunday we were there working out and on their TV's they had... 2 cartoons, a teenage kiddie show, a movie, and an infomercial on steam mops. HUH? They also had 2 sports networks and HLN. I counted 16 adults on the elipticals and treadmills. 5 male and 11 female. Not one kid! We have asked the staff several times for some news channels to no avail. We even emailed the district mgr., Joseph Landau. His response was they can't please everybody. I truly understand that but how about pleasing at least some of them. 3 kid shows, a 2hr movie and an infomercial? Come on now help us stay motivated to continue coming to your gym. I don't think asking for the top 2 cable news channels is an unreasonable request. But apparently they do.

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Brick House
, US
Oct 04, 2018 5:45 pm EDT

"The Judgement Free Zone", is their slogan but they are obviously showing their Liberal, anti-conservative, anti-Trump crap on their TV's. I felt I was not welcome with my Trump shirt at this place because of their Judgements and hate displayed by their TV. Also the Fox new channel does not play on most of their machines that have headphone hookups for listening.

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AwwwFeelsBad
, US
Nov 09, 2019 5:36 pm EST

Snowflake

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Planet Fitness bloodsuckers

Planet Fitness is all about making money illegally. I joined the club and didnt get to work out a single time because of THEM not me. No one would train me on the equipment. When I asked the terainer, whose job it was to do so, I was told he hadn't the time. The classes that were supposed to be scheduiled to teacjh folks to use the equipment were cancelled in July. The club was always crowded. I sent my cancellation letter and a request for a refund on July 17th. They signed for it the 18th and they billed me the 19th. I sucked that one up because of the timing. They billed me in August, my bank took it off. They billed me in September, my bank took it off and I filed an emailed complaint with the company. I got a call that they had every intention of refunding my money but they needed an address. There's an address on my membership form so I didnt fall for it. I cancelled my card and got a different one. So when they tried to draft for October, they didnt get anything. Its November 10th and I just got a bill for $39. Membership is $10 a month and they didnt get anything August through October, that's $30. Where did the $9 come from? I couldnt find a corporate address to complain to but I found plenty of complaints on the internet voicing the same complaints I have. If Im lucky, they'll read this and cancel my membership, like they've done to other members. If I'm unlucky, I'll have to wait until they say I owe over $100 then sue them for harassment- to which I plan to invite the press so no one else on the Ms Gulf Coast will be gypped into joining this money pit.

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Update by bbrossett
Nov 29, 2009 9:43 am EST

This is from the person who created this post. After discovering from other complainers that Planet Fitness boots you out for posting complaints, I posted a complaint because I couldnt get them to close my account any other way. I also complained to the state better business bureau for good measure. I sent copies of both, along with the six month old proof of certified mail delivery and all the bills for unpaid fees to the main office and the local office. Low and behold they not only FINALLY closed mty account but I got a complate refund.
Theres your answer- humiliate them until they cant stand it any more and they will cut you loose.

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RetroRocketWife
Pitman, US
Mar 09, 2010 5:34 pm EST

I am having to contact the owner to TRY to get my husband's billing STOPPED! I went INTO the Planet Fitness in Gulfport to cancel his "NO OBLIGATION" contract IN NOVEMBER, 2009! We MOVED to NJ! I did EVERYTHING the counter person (I think she was a MANAGER(!) ) told me to do. IE, written notice to the billing office in Biloxi...

NOW(!), I just called(!) and the guy that answered the phone said I should have mailed a REGISTERED LETTER so I had PROOF! OMG! I am so going to contact the BBB if they don't clear this up ASAP!

What a racket!

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okay81
Newburyport, US
Feb 06, 2010 4:36 pm EST

No offense, but obviously you did not listen or read what your membership was consisting of. That $39 is your annual fee. It's a one time a year fee that you get. So don't say you had no idea about it when it's written on your contract and everything.

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a1b1
Boca Raton, US
Dec 03, 2009 11:56 am EST

^Thank you so much for actually following up! Most people here just post complaints without solutions. I already posted on /link removed/ I have never had any problem like this with any other business in my whole life!

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7:46 pm EDT
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Planet Fitness discrimination issues

I started working for planet fitness 2years ago when the franchise when it opened in ypsilanti michigan.I noticed how all the black employees were on the night shift so the people that come in on day shift wouldn't see them .I tried to treat all the patrons fair one day my boss told me not talk to people when they enter the gym then I realized that he had a problem with me talking to the black patrons. I worked there for two years and I never missed one day I had an incident when a lady came in on my shift talking to me with a rude tone she even cursed at me I told her to leave the gym she replied I'm calling corporate on you what's your name I told her then she left. As soon as she left I called my boss and told him what happened he told me I handled it the way I should have. I came to work the next day and I worked my shift and at 430 am my boss called me and fired me over the phone. I want everyone to know that planet fitness practices extorting money from their customers with extra billing what ever you do find another gym to workout at don't become a victim of the crooks at planet fitness customers should be treated with respect not misled and used to get more money by applying stupid fees. There were slot og good people that came into the ypsilanti michigan planet fitness they deserve to be treated better. Before you think about giving planet fitness your money do your research.

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Planet Fitness having hard time canceling

This is suppose to be you can cancel anytime. I have been going there
for a yer and half and paid an extra 10 a month for the tanning, and
the tanning bed does not work well at all. They charge my bank acct
directly and i had a new card issued and did not know they couldnt run there payment so i ended up having to pay all these lates fees and
asked to cancel they say you have to send in certified letter. I have sent 2 letter regular mail and have gotten no where. I have been in they say i have to deal with them i asked to change my plan i have to deal with abc. Here is it about 6 mths later and still paying for something that i dont use at all. It is very hard for me to get to the
post office during the day to send certified letter, there should be other options.

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bbrossett
Biloxi, US
Nov 18, 2009 8:52 am EST

You absolutely have to keep paying until they receive a certified letter. First cancel your atm card (I know, you already did it once but this time, they WONT be allowed to charge on your old one and will anyway).You can have someone else send it for you, or you can go to the PO on Sat morning. Save a copy of the letter, and the little green receipt with the verification number on it, and the computer printout showing what day it was delivered. They will continue to bill you, but they cant take any more of your money because you changed your card and they wont take you to court because you formally and legally quit. If they report it to the credit agencies simply send them a copy of your proof that you do not owe the debt. When you get a bill for things after you cancelled by certified letter, contact your states Better Business Bureau immediately and file a complaint with all your proof. There are more complaints about Planet Fitness than any other chain gym. We need to complain to as many sources as will let us so that other people dont get duped into joining. Good Luck

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10:15 am EDT
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Planet Fitness billing/ customer service

Much like others, Planet Fitness duped me into there membership and then started charging my card randomly. In a 5 week period I was charged $30 for a start up fee ( I agreed to that), 2 monthly charges, and today charged for a "yearly" fee. When I signed up, I was told the $30 start up fee would cover me for 1 year. Also, shouldn't a yearly fee be charged after a year? I was told at the local Planet Fitness there was nothing I could do about it and if I dropped my membership I would be out the $80 I had already paid for 1 MONTH of memebership. Beyond that, its impossible to get a hold of the corporate level to talk to anyone. To make it worse, when I walked into the gym they were running a special for $1 sign up. After asking about that, the front desk just answered "bad timing on your part." Thanks...

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j p curtis
Marlborough, US
May 03, 2010 5:22 pm EDT

want my monety for three months returned to my checking acct asap

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j p curtis
Marlborough, US
May 03, 2010 5:21 pm EDT

I hurt my back at work in feb so i cancelled my mebership in feb in newington ct but they r still taking monthly money out of my acct . i called newington they said i would get refunded the money back to my acct still has not happened where is my mony planet fitness

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1:41 pm EDT
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Planet Fitness scam charges

I agreed to the 3 month program with the gym with the agreement from the very start that at the end of the program no further charges would be made to my account.At the end of the program I was overcharged $200 the cost for each month of training. The trainer in charge blames management for the overcharge to discuss the problem with him. Management claims it was Jack who wrote up the contract wrong and that he is actually saving me $200 extra dollars that I would have been charge.The training was from06/13/07 to 09/13/07. My private trainer advised me of my last session and bid me farewell but the people in charge want to force me into taking an additional 10 sessions for the mistake that they blame on one another. I have been unsuccessful to make an appointment or talk to anyone to explain what is wrong why can I not get a refund.I was happy with the training and I would've gladly rejoined in the future, but the taking of my money and been forced into something I did not agreed to is out of the question.

Gym charges are $15 per month, $200 equates to a years regular charges is this the reason their holding on to my money so tight?They won't even give me that option to keep the money for they're still collecting monthly fees from my account, I never missed a payment, I always respect the premises, I paid for my 3 month training yet I am avoided like a plague, I'm always told by Al I'll look into your problem and contact you at the end of the day, but I never hear from him.This problem has been completely ignored by Planet Fitness I have even failed to get an appointment with someone to discuss the issue.

I've never seen such as lack of customer service or rather customer neglect to a customer that has never failed on his part.but gone that extra pump.

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LoveyStar
Dover, US
Oct 03, 2009 4:45 pm EDT

I have an issue about my account being charged as well. When I called to get resolution I was told that the only way I would "possibly" be able to get my money reimbursed was to physically write a letter to their coorperate office and that I could get the address from their website. When I went to their website, there was no address or phone number. I was also advised that Planet Fitness's around my area are privately owned and not joined together as a chain. I was told the owner rarely comes in either. I don't know if this is why you are having no luck and I'm not sure if this was the reason why they wouldn't just tell you this, other than the fact that it is not a very good excuse and is bad for business. Do they think you are just going to forget about it over time? Also, if you read other complaints and comments on this site, people do post different phone numbers & good leads to getting resolution. I hope you get resolution since you actually go there and want to continue to do business with them.

Please keep me posted. =)

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11:49 pm EDT
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Planet Fitness obnoxious/rude employee's

I was a member of this sleazy club last year. I have been a member of one health club or another for 27 years and never had a problem until joining this establishment. All I can say is you get what you pay for. This club is staffed by the rudest most unprofessional personnel I have encountered in any business. It stemed from me asking if there was a suggestion box. I was going to suggest that management turn off the loud music in the locker room in favor of espn tv which was also on. I felt that all could tolerate that no matter what their musical preference. This request was met by the comment "you got alot of nerve coming up here and being rude". I could not believe what I just heard. Any other club I had been a member of would have fired an employee treating a customer in such a manner. Not only did they not fire him, they revoked my membership and refused to refund my one hundred fifty dollars (pro rated). I still have to go to court over this. These people are unbelieveable and not worthy of the public's business. In reading other complaints elsewhere I can see that this is a corporate mentality not confined to any one market. Please heed the warnings posted on this site and don't become a victim of such vile/rude and unprofessional behavior.

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madmax1023
, US
May 13, 2012 12:13 am EDT

Class action lawsuite / Class action fairness act

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rick thomass
Latham, US
Jan 01, 2012 7:32 pm EST

i have had gym memberships for most of the last 30 years, and beyond having purchased several annual relationships with PF/CP (pre-paid, their BEST available deal)...i maintain a lifetime membership with bally's that i have had for decades. i get to a gym three times a week...and alternate between the two as i live somewhere in between (latham).
i like the staff at PF/CP...i particularly find rachel (who seems to be the 'senior' staff member during my evening workouts) to be more than personable and always helpful...even though i am twice her age. i am the kind of guy who will point out concerns that i believe management would want to know (water on the floor/broken equip/safety issues)...and have never found anything but a willingness to address the issues raised by the facility staff. there does seem to be a lot of socialization going on between the staff and the membership...yet, that is to be expected since they are all in similar age groups (and all much younger than i!).
my only issue with PF is their inflexibility on the various TV stations they allow to be broadcast on their many flat screens. no yankee or met games, an unwillingness to allow for the viewing of major sporting events, and waaay too much nancy grace and other crap that intelligent people probably wouldn't care much for. i've been told that the stations offered are determined by 'management'...and there is nothing that can be done to affect change in programming offerings.

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Kimberly2010
Clifton Park, US
Dec 12, 2010 6:32 pm EST

Ahahahahahaha thats funny. Also very hard to believe. There is obviously a lot to this story that is being left out. It makes far less than zero sense that a business would scold you for wanting to make a suggestion as to how they could enhance your experience at their establishment. If this is how they operated their facility then anyone who even breathed too hard would be coldly asked to leave and possibly even fined. I go there all the time to go tanning and whenever I have had a concern or question they have always treated me with respect and handled the situation with a smile on their face finding a positive solution for all in the end.

Have fun going to court over $150. You'd be better off saving the gas $ going to and from the court house and just finding another gym, or rather working out at home.

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KD1984
, US
Jun 02, 2010 5:25 pm EDT

That seems outlandish. People usually respond in kind with how they are treated. All of the people who work there are very nice and have on several occasions entertained my concerns. I'm sure if they called you rude...it must have been because you approached them like you did this forum.

Planet Fitness Customer Reviews Overview

Planet Fitness is a popular gym chain that has received a lot of positive reviews from its members. Many people appreciate the affordable membership fees and the welcoming atmosphere of the gym. The gym is known for its "Judgement Free Zone" policy, which means that members are encouraged to work out without feeling self-conscious or judged by others.

One of the most commonly praised aspects of Planet Fitness is the cleanliness of the facilities. Members report that the gym is always well-maintained and that the equipment is in good condition. Additionally, the staff is often described as friendly and helpful, making the gym a comfortable and welcoming place to work out.

Another positive aspect of Planet Fitness is the variety of equipment and classes available. Members have access to a range of cardio and strength-training equipment, as well as group fitness classes like yoga and Zumba. Many people appreciate the convenience of having everything they need for a complete workout in one place.

Overall, Planet Fitness is a great option for people who are looking for an affordable, welcoming gym with a variety of equipment and classes. With its focus on creating a non-judgmental environment, it's a great place for people of all fitness levels to work out and achieve their goals.

Planet Fitness In-depth Review

Membership Options and Pricing: Planet Fitness offers a variety of membership options to suit different needs and budgets. They have different tiers of membership, including a basic membership and a black card membership. The pricing is affordable and competitive compared to other gyms in the area.

Facilities and Amenities: The facilities at Planet Fitness are clean, spacious, and well-maintained. They have a wide range of amenities, including cardio machines, weightlifting equipment, and a designated area for stretching and functional training. The gym also provides locker rooms with showers and ample parking space.

Cleanliness and Maintenance: Planet Fitness takes cleanliness and maintenance seriously. The gym is consistently clean, and the equipment is regularly maintained and in good working condition. The staff members are diligent in keeping the gym tidy and ensuring that all areas are sanitized regularly.

Equipment Variety and Quality: Planet Fitness offers a good variety of equipment for different types of workouts. They have a wide selection of cardio machines, weightlifting equipment, and functional training tools. The equipment is of good quality and is regularly updated to provide members with the latest fitness technology.

Group Fitness Classes: Planet Fitness offers a range of group fitness classes to cater to different interests and fitness levels. They have classes such as Zumba, yoga, and cycling, led by experienced and certified instructors. The classes are fun, engaging, and a great way to stay motivated and meet new people.

Personal Training Services: Planet Fitness provides personal training services for those who want more personalized guidance and support in their fitness journey. Their trainers are knowledgeable, friendly, and dedicated to helping members achieve their fitness goals. They offer customized workout plans and ongoing support to ensure members get the most out of their training sessions.

Staff Friendliness and Knowledge: The staff at Planet Fitness are friendly, approachable, and always willing to assist members. They are knowledgeable about the gym's facilities, equipment, and classes, and are happy to answer any questions or provide guidance. The staff creates a welcoming and supportive atmosphere for all members.

Accessibility and Location: Planet Fitness is conveniently located with easy access from major roads and public transportation. The gym has ample parking space, making it convenient for members to visit. The facility is also wheelchair accessible, ensuring that everyone can enjoy the gym's amenities.

Customer Service and Support: Planet Fitness prides itself on providing excellent customer service and support. Their staff members are responsive and attentive to members' needs and concerns. They are quick to address any issues or inquiries and strive to ensure that members have a positive experience at the gym.

Member Satisfaction and Feedback: Planet Fitness values member satisfaction and actively seeks feedback to improve their services. They have a suggestion box where members can provide feedback and suggestions. The gym regularly reviews member feedback and makes necessary improvements to enhance the overall member experience.

How to file a complaint about Planet Fitness?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Planet Fitness. Make it specific and clear, such as "Unauthorized Membership Charges at Planet Fitness" or "Poor Customer Service at Planet Fitness Location."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Planet Fitness. Include key areas such as:

  • The specific location or service that your complaint pertains to.
  • Describe the nature of the issue, whether it was related to membership fees, personal training services, equipment conditions, staff behavior, cleanliness, or any other relevant aspect.
  • Detail any transactions you had with the company, including dates, amounts, and what the transactions were for.
  • Explain the steps you took to resolve the issue, such as contacting customer service, speaking with a manager, or any other actions you took.
  • Include the company's response or lack thereof to your attempts to resolve the problem.
  • Discuss the personal impact the issue has had on you, whether it's financial, emotional, or related to your fitness journey.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include contracts, receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Planet Fitness, such as a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is understandable and that all the facts are presented correctly.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint against Planet Fitness on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates to your complaint. Check your account regularly for any replies from Planet Fitness or further inquiries from ComplaintsBoard.com that may require your attention.

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