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Pizza Hut, Pizza / right ontime but late delivery

1 GulshanDhaka, Bangladesh
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I would like to submit that today i went to pizzahut for my dinner with couple of my friends ...we ordered garlic bread platter and salad for the starters, two pizzas and spaigette with cold drinks. we were served the starters on time and one of the pizza was also served ontime...but after that we finished the pizza and waited for the drinks and second pizza and pasta...after some time waiter served us the drink...and pizza was served later on which was very cold...by this time pasta was not served and more than half an hour was passed. we contacted the duty manager Mr. MD Rashid Hossain and explained him the quality of service in detail and he was duly told that we shall not serve for late delivered pizza. He went to his IT system and after checking he came back and started his conversation as follow" for your very kind information i have checked in my system and pizza was made in time" we told him again that it was not delivered ontime...even till the end of the conversation pasta was not served...therefore after a long but unsatisfactory conversation with the manager we cameback and cancelled the remaining order. it was very embarrising incident for us which happened due to pathetic service and unsatisfactory conduct of the floor manager.

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