Pizza Hut / poor service!
I ordered a pizza by phone around 6:00 p. m. and told them I would pick it up around 7:30. I live about 45 minutes away, but needed to go grocery shopping. I was running late and called them at 7:30 and told them I was running late, but would be there shortly. the gentlemen said that was fine, it was waiting for me. I got there and there was no pizza. they tried giving me a personal pan pizza instead of the large pan pepperoni pizza that I had ordered. I told them that was not my order so they pulled my order up and it said large pan pepperoni pizza. they 2 guys ran around for about 5 minutes and said I guess they forgot to make your pizza. the personal pan was for another customer named tracy. they came back another 5 minutes and said we did not forget to make your pizza we are out of pan crust. I kindly said thank you and walked out. on the way home I got madder and madder. my son is autistic and for most people who know some autistic kids only eat 6 to 10 kinds of food, unfortunately pizza hut pizza is the only one my son will eat. I order any where from 3 to 5 pizzas every week from this pizza hut in bastrop, texas because I work in that town. well anyway I called back to the pizza hut and asked to speak with the manager. she got on the line and said she gave my pizza to the wrong tracy and that they were not out of pan pizza crust. so I told her your two employees just lied to me because they did not know what happened and she said "yes" they did not know what to tell you. she never apologized. so a another girl named "tracy" paid for a $3.00 pizza and walked out with a $15.00 pizza. she said "yes". the problem is this is not the first time they have done this to me. they gave my pizza to another girl named tracy when I ordered there a couple months ago. the bad part was the manager was rude about it and I told her this not my fault this was done. this manager about a month a go I ordered a pizza and I wanted a tea to go, so she handed me the cup to make my own tea. they didn't have any customers in there and I always place my order to go to take home. I will never, never walk into the bastrop, texas pizza hut again. I will have to drive an extra twenty minutes out of town to giddings, texas, but at least they always get it right. I hope people in the real world when they make a mistake can own up to it, instead of making the customer feel like they did something wrong. I don't want anything out of this. I just want to let someone know that it did hurt my feelings, but at least I can take the blame for my own action.
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