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Philippine Airlines / I was asking for luggage assistance as I was only 4’11”

1 Canada

Last Feb 2, 2019 with flight number PR2345 bount to Davao from Cebu, i asked for assistance in putting my small handcarry to the overhead bin storage. He was right infront of me standing and asking for my seat number. I politely asked for his help as i am only 4'11". I had to ask him 3x and he said no. I didnt know if its not allwed to ask him or if its even his job or not. I was just asking for assistance and felt so embarrased with the experience. I think it was pretty rude to decline a request. I have been flying with PAL for so many years. At times I use the same airline from canada directly to the Philippines. It was such a dismay to get a very bad customer service from Ethan. I didnt get his lastname but it was 6pm flght of PAL, PR2345. I hope you can do something with the bad experience and hope more flight attendants are approachable and helpful in every situation.

Jh
Feb 2, 2019

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