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Philippine Airlines / double charge

1 Philippines Review updated:

Oh my God! I just have the same problem. the [protected]@philarlines.com charge me twice. I hope and pray they would address my problem ASAP. I already emailed them today but upon reading complaints on this site similar to mine I am feel nervous. P7858 is a big amount for me... calling the attention of pal refund pls pls pls pls.

Df
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Comments

  • Sa
      1st of Nov, 2013

    kumuha ako ng ticket thru on line booking last oct.05, 2013, the passenger name are Edisa May Yap and Sheen Malapitan with the ticket number 0792158137784 & 0792158137783 from manila to bacolod on Dec. 25, 2013 13:50.gamit ang cre at firts gamit ko ung credit ni Myrna Delfin ang nag appear sa e-mail add ko is ganito: "We regret to infor you that we have been unable to authenticate the credit card account used for your on line booking with us. Booking has been cancelled to our end." Concern ko lang bakit na charge ng 4, 338Php sa acount ni Myrna Delfin ng Oct.07, 2013. Please make a cancel to the eastwest bank. This is a big amount for me to pay. 1 month k itong paniagtrabohohan. Ng Oct.05, 2013 nag try ako ulit kumuha ng ticket ng Oct.05, 2013 using the credit card ni DELIA NARIO at dito nakapagprint ako ng itirenary dahil na oky ung credit card nya. Nakacharge din dito ung 4, 338Php on Citibank the same passenger. Sa e-mail ko lumabas agad ung confirmation at that time na kumuha ako ng ticket. Plaese maawa naman kayo pakirefund ng 4, 338Php sa acount ni Ms. Myrna delfin on Eastwest bank. Hoping for your immediate action before Nov. 07, 2013. Kasi due date na po ito. Maraming salamat po.

    0 Votes
  • Ga
      14th of Nov, 2013

    We have booked tickets from Cebu to Caticlan and vice versa (for Boracay)under Reference# XJKPID - issue date: Sun. Oct 20, 2013. The hotel that we booked in Boracay sent us an e-mail that the hotel was damaged by typhoon Yolanda and Boracay place has been badly damaged too. We are cancelling our flight and request for a refund. I called the the PAL office-Manila that they're charging P1, 000.00 for Cancellation Fee which is fine as long as you refund our payment back to the credit card. I earnestly request your kind approval of our refund request. It is a natural calamity in Boracay that we've decided not to go this time. Thank you so much for your consideration. Pls send me your reply thru my e-mail address: [protected]@msn.com. Thank you PAL from USA-Colorado. Gary Brewer. I have talked to one of your staff and he advised to send my request thru this website in order for PAL to process the refund.

    0 Votes
  • Co
      24th of Apr, 2014

    Hi we are scheduled to fly to singapore on April29 to May2, the flight was changed without advise for may2 from 5pm to 8pm...we have decided to just refund the whole thing for now since they dont want us to rebook at a later. as per my conversation with an agent, i was told that my booking is fully refundable, so pls do refund us in full, and will just book our flight at a later date in August. ref#s are VUMNJF and MFUQMN. Pls email me at [protected]@yahoo.com. This request was sent April25, 2014. Thank you very much, and hope you can address this matter right away.

    0 Votes
  • Co
      30th of Apr, 2014

    Hi, This is Corazon Ponce, our booking was noted to get full refund according to your agents due to schedule changed and we decided to just rebook some other time, so pls send us our refund. pls email me at [protected]@yahoo.com as soon as you do the reversal on my credit card. thank you very much.

    0 Votes
  • Co
      13th of May, 2014

    Hi, I would like to follow up on my full refund, I was not sent an application on the refund, pls send me confirmation and an application for full refund on my booking ref#VUMNJF and MFUQMN. Thank you very much.

    0 Votes
  • Ad
      10th of Jul, 2014

    Hi to all PAL employees, I am writing this letter because its been 7 months and I don't get yet my refunds.Last Dec.3 2013 I come home but I cannot go to my hometown because of the calamities Typhoon Yolanda and before I left Canada I cancelled my flieght Mla. Tac.and vice versa because that time thier was no airport and until now I don't get my refunds from PAL even my Agents keep on contact to PAL but no respond, How can I get my refunds. My name Adela Mojzner

    0 Votes
  • Ro
      5th of Aug, 2014

    Good pm! kumuha po ako ng online ticket for july 18, 2014 flight from manila to butuan.upon check in i was advised to present the photocopy of the credit card used and the valid id of the owner, without anything to present a PAL employee advised me to email a scanned copy ng back to back ng credit card or at least maipakita ko man lang sa check in counter ung picture ng credit card at [email protected] tinawagan ko kapatid ko ung owner ng credit card to have it pictured at e pm nya sa fb para mapakita ko...upon presentation ng picture, sinabi na naman ng empleyado sa check in counter na kelangan ko e email un para ma i print nila. nd ako pumayag na e email ko kasi back to back ng credit card ang nirequired nya sakin iginigiit ko na front lang nd daw pwde so d ko tlga na email un at nagbayad nlang ako ng cash.may instructions na sinabi sa pal office NAIA 3 kung pano ma claim ung refunds online nag email na po ako.pano ko malalaman na ok na ung refunds ko? pls facilitate my refunds with record MDDTPK and ticket number 0792160749786 with email add roxanne.[protected]@yahoo.com

    0 Votes
  • Jo
      21st of Sep, 2014

    nag booked po ako ng flight online para kay charlen unson last august 29, 2014, round trip manila to cagayan de oro(sept.9), cagayan de oro to manila(sept13). nakapagprint ako ng itinerary kaya lang nagtaka ako bakit walang confirmation sa email ko, kaya tumawag ako sa PAL (855-8888) ang sabi hintayin ko tawag nila for confirmation. after 5 days tumawag sa akin ang PAL cancelled daw ang booking ko. nagulat nalang ako bakit nakachage sa credit card ko ang ticket amount na 4, 576. tumawag ako sa banco de oro ang sabi hintayin daw nila ang cancellation mula sa PAL bago nila icancel ang ticket amount.. sana po maayos nyo problema bago dumating due date ng credit card ko dahil napakabigat po bayaran ang ganitong amount na hindi ko naman napakinabangan. naka attach po ang itinerary para po sa mga detalye ng ticket. sana po masolusyonan nyo kaagad to dahil napakalaking abala po sa side naming mga pasahero nyo ang ganitong pangyayari lalo na po sa mga katulad ko na minimum salary earner lang. naka attach din po ang billing statement ng BDO.

    0 Votes
  • Ju
      24th of Sep, 2014

    I booked a flight online last September 23, 2014 under the booking reference OZACUV with name of passengers: ISIDERIO, Juan Mari and ISIDERIO, Marian Epefania. PR Flight 2864, Cebu-Manila, time 2015, September 26, 2014 with the total airfare of Php 14, 964.00 During the processing of payment, after putting in the OTP, there was a time-out. So we didnt know if it was charged to by Metrobank mastercard. After a while, there was a message from Metrobank mastercard stating that if the error happened after i put in the credit card details and there was a time out, then it could NOT have been charged to the account. We tried to call and contact the Metrobank mastercard hotline service but to NO AVAIL, we were just redirected to a number which kept on ringing. Neither was there a confirmation notice in our email. We could also not contact the PAL hotline numbers. Since this trip to manila is a very important and urgent one, and considering the difficulty in booking a flight because of the problem that we have right now in our TACLOBAN AIRPORT, we decided to try to book again in the morining of September 24, 2014. We were able to book a flight with reference no. QQAVGD still under the names mentioned above and with same flight details for which we received confirmation on email 7:58 am September 24, 2014. But when I checked my email in the late afternoon, there was another confirmation from PAL at around 3:10pm but it was for the booking reference OZACUV. So we realized then that we double booked. We called up PAL hotline to explain the situation immediately and requested the confirmation for the booking reference QQAVG, ticket numbers: 0792161419849 (Isiderio, Juan Mari) and 0792161419850 (Isiderio, Marian Epefania) BE CANCELLED AND DELETED so that we will not be double charged with PhP 14, 964.00. We are writing this to document our request. We hope that this will merit your consideration as we believe that we have exhausted all our efforts to contact those concerned FIRST before trying to book again. Thank you.

    0 Votes
  • Be
      7th of Oct, 2014

    I booked a flight for my husband using my VISA credit card under the name Elizabeth N. Tilos last Sept 19, 2014 the booking reference is YOVIUC. The name of passenger is George Llever Tilos, Bounding Calbayog-Manila on October 13, 2014, Ticket No. 0792161378802 with a total airfare of PhP 1, 906.00. I received a noticed on my e-mail from PAL that said flight schedule was cancelled and was moved the following day October 14, 2014. My husband has to be in Manila on October 13, 2014 because of an appointment, in this regard, he would like to cancel his booking and take a refund back to my credit card. Please inform me if this request was processed so I can check my card provider for the said refund. I hope that full amount will be refunded to my credit card since PAL is the one who cancelled the booking. Thank you.

    0 Votes
  • Be
      7th of Oct, 2014

    I forgot to mentioned on my previous letter that my booking was done online.

    0 Votes
  • Be
      7th of Oct, 2014

    This is a follow up letter to what I have emailed yesterday regarding the cancellation of my husband's flight booking which was done online. His flight is from Calbayog to Manila on October 13, 2014 with booking code YOVIUC and ticket no. 0792161378802 amounting to PhP 1, 906.00, under the name George Llever Tilos. The said flight schedule was changed by PAL from October 13 to October 14, 2014. Because of the change in flight schedule, my husband wants to cancel his booking and a get refund. Since payment was charge to my VISA credit card under the name Elizabeth N. Tilos, can you discredit the said amount to my credit card before my due date which will be on October 27, 2014? Please acknowledge if you really received and read this request and kindly facilitate the refund. Please send your reply to my email address at [protected]@gmail.com or call my husband on his cell phone. no. 09273456582. Thank you. Hoping for your immediate response.

    0 Votes
  • Al
      9th of Dec, 2014

    I booked a flight for Mr. Emmanuel Velasco bound for Cebu last Dec.8 but i cancelled the flight before the said date now i would like to know how could i refund back to my debit card.The booking code is BVGPTY flight number is PR 1841 and the card is under my name Aldo Rey Blanca and i was charge PhP 2, 539.00 for this. Please advise me on how to get my money back, you can contact me thru my e-mail at [protected]@yahoo.com and my cell# is 09175697813. Thank You.

    0 Votes
  • An
      22nd of May, 2016

    I booked a ticket named Alphi Marvick Damaso with reference no. RQLYOS dated May 21, 2016 and reference no. JQNRQX dated May 21, 2016 simultaneously. At first while I'm booking online there was always an error connecting to the server and that no booking confirmation appeared every time I purchase with my credit card so I guess it was my credit card that has a defect I thought there's no available fund in it so I tried another credit card but the same result an error occurred so I decided to stop booking...But when I opened my email account to my surprised there's already a booking confirmation with two bookings of only 1 person named Alphi Marvick Damaso with the same flight of LAOAG Manila on May 23, 2016 and vice versa Manila-LAOAG on May 26, 2016. I am the owner of the Banco De Oro MasterCard and HSBC MasterCard used in purchasing the ticket. Therefore I'm requesting for a refund of the other ticket booked under the Banco De Oro MasterCard. I'm Andrea Natalia D. Domingo of LAOAG City.
    Hoping for your positive response on my request! Thank you!

    0 Votes
  • Ro
      2nd of Jul, 2016

    This is ROSALIE CONCEPCION, requesting your office to REFUND the amount of Php6, 724.00 which double charged to me during booking on May 14, 2016, under PNB Master Card with reference Number 13750522973. On May 14, 2016, I process booking from bacolod to Manila using my PNB Master Card but there was an error appeared, that's why I stop the transaction and also no confirmation received. I process again using my East West Credit Card, finally booking success flight from Bacolod to Manila with confirmation number: OUUSIL, passenger Ms. ROSALIE CONCEPCION and Mr. ROBYN JAY CONCEPCION ticket number 0792168003714 and 0792168003715. On June 28, 2016 when I received my bill at two (2) said credit card I was surprised that two (2) transaction was billed. Please see attached Billing statement, Itinerary confirmation and boarding for your reference. Please also reply at Email: rose.[protected]@gmail.com, Mobile: 09235755832. Hoping this request will give appropriate action as soon as possible. Thank you.

    0 Votes
  • Ro
      2nd of Jul, 2016

    This is ROSALIE CONCEPCION, requesting your office to REFUND the amount of Php6, 724.00 which double charge me during booking on May 14, 2016 under PNB Master Card with reference number 13750522973. On May 14, 2016 I process booking from Bacolod to Manila using my PNB Master Card but there was an error appeared, that's why I stop the transaction and also no confirmation received. After that on the same date I process again using my EastWest Credit Card, finally booking success flight from Bacolod to Manila with Confirmation Number: OUUSIL, passenger Ms. ROSALIE CONCEPCION and Mr. ROBYN JAY CONCEPCION with Ticket Number 0792168003714 and 0792168003715. On June 28, 2016 I received my bill at said PNB Master Card and East West Credit card, I was surprised that the two (2) transaction on May 14, 2016 was billed. Please see attached Billing Statement, Itinerary Confirmation and our Boarding Pass for your reference. Please reply me at Email: rose.[protected]@gmail.com and Mobile: 09235755832. Hoping this request will give an appropriate action as soon as possible. Thank you.

    0 Votes
  • Ro
      14th of Jul, 2016

    This is ROSALIE CONCEPCION. I would like to follow-up my refund in the amount of Php6, 724.00 which double charged me during my booking last May 14, 2016. I already communicate last May 28, 2016 and send a request for refund last July 2, 2016, but until now I don't receive any confirmation/action regarding my request for refund. Please let me know the update to my request thru my email at rose.[protected]@gmail.com and Mobile N. 0923-5755832. Thank you.

    0 Votes
  • Ha
      22nd of Oct, 2018

    we add 20kls (1, 200pesos) for me at first and it was successful the system emailed me the receipt, later we decided to add another 20kls for my wife but no receipt was given to us instead it was deducted to my bank account automatically, when we were in general santos city airport the ground crew told us that they cannot find the record and we only have 20kls additional baggage and he told us to ask in NAIA Terminal 2 office, when we arrived in terminal 2 i went directly to your office and the guy called someone on the phone and later told me that they found the error and they will refund the amount to my bank account with in 15 days it was October 3, 2018 but until now i haven't received the said refund. i emailed the refund department and they want me to produce a billing statement, how can i produce the billing statement when nothing was given to me in the first place? and the staff in your office in NAIA Terminal 2 told me to wait for 2weeks and now that i'm here in Dubai they are requiring me such thing? can you please take an action on this, this is not about the money..it's about your service and maybe glitch on your online services. i never encountered this kind of problem in any of my bookings except in PHILIPPINE AIRLINES!

    0 Votes

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