Philippine Airlines / rude flight attendants
To: [protected]@pal.com. Ph
Date: 01/04/2009 11:43pm
Subject: serious complaint against one of your flight attendants!
Jan 4, 2008
I would like to make a formal complaint against one of your flight attendants.
Tonight, january 4, we (My friends and i) were in econolight class from bangkok to manila. We were in flight pr 731, seated at seats 76ace and 75hk. Because of some mix up in the seats because of some foreign passengers who requested us to swap seats with them because they wanted to sit together, we took their seats, perhaps creating a bit of confusion on where these fas will stick the no frills sticker. (They usually stick this on the overhead compartment)
Then some fas approached us with the passenger manifest and looked for us. Okay, no problem with that. We told them that the foreign passengers requested to take our seats instead because they were originally seated apart from each other and haven't seen each other for a long time.
A few minutes before food is served, a friend of mine heard this (Woman) flight attendant talking to the rest of the fas while they were back in the galley. (They were the noisiest fas i've encountered who kept on laughing loudly) (The fattest fa there, we didn't get her name but she was the fattest fa on that flight and was being called ma'm by the other fas but i'm sure she's not the flight purser that time because it was a guy's voice we heard on the voice over/announcement). This is what my friend heard:
San ba kasi dapat ilagay yang mga sticker na yan? (No frills sticker) dapat ilagay yan sa mga noo nila!!! (Laughter with the rest of the fa's stationed behind.)
Do we deserve this? It's not because we were just in econolight class, we have to be treated this way. Nakakabastos! Is this how you really treat econolight passengers? Does this really have to come with being an econolighter? This is my 2nd complaint after I emailed another complaint last january 2008 reagarding a flight attendant whom I overheard being rude to a passenger. You can look it up.
Please do make necessary actions to that disgusting flight attendant of yours na walang kasing bastos!
I hope to get a reply from you within one week or else I will cc this email and send it to all online forums I know with airlines and travel topics. I swear to god! My friend only told me this when we were on our way home. If I happened to hear that I swear to god I will slap that woman on her forehead.
Christian ryan n. Castro
And this was the reply...
Dear mr. Castro,
Thank you for the email we received apprising of your reported experience with us. At the outset, please accept our regrets for the disappointment you may have felt as a result.
A request for feedback from various offices had been initiated to provide us with the full circumstances of the reported incident. The handling customer management officer will further communicate with you for the resolution of your concerns. Meanwhile, you are assured of our most preferential attention.
Gian carlo d. Layag
Jr. Customer management officer
After that, I haven't heard from them ever!
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