Petsmart / horrible experience
A couple weeks back I stopped in Petsmart to buy some Natural Choice dog food in both dry bag & single packs for my dogs. As I was reaching in to get several packets of Lamb & Rice singles I felt a wet gooey substance on my hand. As I pulled my hand away this nasty foul smelling substance came with it & flung all over my purse & items in the cart. And I could see more of it over some of the other packets of different selections.
At 1st I thought it was diarrhea dog poop, but whatever it was it was far more foul than anything I've ever encountered. (Mind you I've dealt with a lot of bad nasty smelling things having been raised on a ranch. This far exceeded that!)
Upon making the sales help aware of the situation, they just told me to throw stuff in a cart. I had to them ask them where could I wash my hand, & they then directed me to use the stuff they have to clean up dog messes. It didn't help & I was getting more nauseous by the minute. I had to them ask where their bathroom was so that I could wash my hands. After scrubbing my hands 4 times, the horrific smell continued to linger, it was nightmarish!
Not the sales help standing around, nor the so-called manager, Justin, gave a damn that there was a horrible foul unknown substance on the dog food items! No one step forward to check it out or even clean it up! They didn't seem concerned that other customers would be exposed to whatever it was! There were no apologies, nothing!!!
When I got home I called Petsmart & related what happened while in their store. They were surprised & said that was not how they treated their customers, & thus would pass the info on to Corporate. Before that I had to wash my hands several more times to try & remove the horrific smell, 6 tries later & lemon juice finally removed it.
I finally got a return call from the head manger of their Irvington store. What a joke that was. I was made to feel that I might have overreacted & that upon his "inspection" he didn't find anything! Talk about a slap in the face. I then stated that one of his help & I described her had smelled my hands & drew back in reaction to it. Ask her I said. He told me he has over 30 employees working there & that he can't remember them all! (I think the poor man needs to find another career, as my husband has over a 150 some employees & he knows everyone of them.)
I still don't know what it was, but I have no desire to enter their store again after the deplorable, unprofessional, kind of, sort of half-assed apology & "we don't really give a damn" response by Petsmart.
More Petsmart Complaints & Reviews
- Petsmart - return policy on live animals 
- Petsmart Grooming - not satisfied with their services! 
- Petsmart Pet Hotel - pet hotel killed my dog 
- Pet Smart Grooming - horrible customer service 
- Petsmart - employee treatment 
- Petsmart - pet grooming
- Petsmart - disrespectful and discriminatory work environment 
- Petsmart - grooming salon 
- Petsmart - fish department
- Petsmart - fishes