The complaint has been investigated and
resolved to the customer's satisfactionResolved Pet Smart Grooming Salon — injured my dachshund with shears
resolved to the customer's satisfaction
On Saturday 4/11/09 I dropped my 8 year old Dachshund (Duncan) off at Pet Smart Grooming in Chesterfield, Michigan at 12:30pm. I was told he would be ready to pick up at 2:30pm. He is a very gentle long hair dachshund and he was due for a shampoo and trim. I arrived at 2:30pm to pick him up and they had just started to groom him and told me to come back in another 1/2 hour. I was unsure why she was grooming my dog on the floor but noticed that all the tables were full (like they overbooked) she was hanging onto him and trying to groom him and he ran to me when he saw me which means he was not on a lead like the dogs on the tables but I left so she could finish. Within 10 minutes she called me on my phone and told me to come back to Pet Smart and when I walked in she told me their was an accident and that Duncan was nicked with the shears I looked at him to see a large hole about a inch and a half round on his chest open and bleeding they told me they had the vet come look at him before they called me from the Banfield medical clinic in Petsmart and that Vet stated Duncan needed stitches and that we need to take him to the vet in Petsmart. The vet had to shave the chest bald, clean the wound out, gave my dog a local, Four stitches, and antibiotics which took over (3) hours. I don't blame the vet at Banfield clinic I blame Pet Smart grooming salon the lady was not experianced and it showed badly. My dog was freaked out and I cannot take him back and actually do not know how grooming will be done in the future for him. Pet Smart feels they did me a big favor by refunding my money for the below standard grooming job and paying for the vet bill they caused!! Why would I pay the vet bill?? Their excuse is that (someone) dropped a vacume hose and he jumped which is bull because if he was on a table with a lead he would not be able to jump and why is their a vacume hose out while dogs are being groomed becasue we all know how dogs feel about vacumes the excuse was a lame one to try to make it my dogs fault. Pet Smart Grooming called me today to ask how Duncan is and I feel that it is more of a procedure they do than they care about the seriouse injury they inflicted on my dog not to mention me. I will never step foot inside Pet Smart Grooming Salon or the store. I called the Corporate offices and told Customer service of my expericeane and they told me someone in Management would call me back in 24 hours and no one has yet! What I can say now is DO NOT USE Petsmart Grooming they are not experinced as I see new faces every time I go. They have maybe 1 or 2 with experiance but very sadly for Duncan he did not get the experienced groomer that time. VERY UPSET!!!
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