We used Petals (Petals Decorative Accents, Inc. a.k.a. Petals.Com) several times a few years ago without incident. This time however, the item wasn't sent, we weren't notified that it would not be sent (even though we requested express delivery), and when we called, we were told that the product was out of stock indefinitely. Petals would not consider paying the freight to rush an alternative gift to ameliorate the problem.
Petals claimed that they had computer problems that led to this failure, but that seems to be a recurring excuse with them.
So far, they have not charged our credit card, but the month is young.
Petals went online after it merged with the bankrupt ImmunoTechnology Corporation in late 2005. It seems to have filed only one financial statement with the SEC, in November of 2006. Its continual failure to file timely financial statements and its money losing history don't inspire great confidence in Petals' president and chairman, Stephen M. Hicks, or in its chief executive, Christopher Topping.
In sum, this seems to be a company run by people who don't honor their promises.