Pergo laminate floor / Worthless Warranty
I had Pergo on my previous house from [protected] and it was great! So I decided to install it on my new house in 2005. I did it thru Home Depot. I cost me $3, 972.54 between labor and materials. A month ago I saw some small white spots in my room. I also noticed a few planks were decolorizing. But I also noticed (and this was what scared me the most) there were some waves in the floor and that was in several parts of the house. So I called Home Depot and they sent an inspector to see my floor. It took two weeks for the inspector to arrive. He came with his wife and she did some testing on the floor with a small machine and they told me the moisture was high. They said that may be the cause of the problems. I explained I have a concrete slab but they told me sometimes moisture can travel thru it and damage the Pergo. They said they will submit a report to Pergo and I will hear from them. They asked me if the installer did a moisture test before installing it. I told them that I don't remember see him doing it. After I hear that, I went to Home Depot and asked if they have a record of the installation. They said they don't have it at the store and they told me that there is a good chance that my claim will be denied (I was also checking some Pergo reviews online and I can see for myself that they are notorious for denying claims). The manager at Home Depot encouraged me to file a claim with my insurance company. So I called Citizens and they sent an adjuster. He did the same kind of testing but he did not find any high level of moisture.
Now I just got an email from Pergo denying my claim because according to their inspector the floor has a high level of moisture. Which contradict what the Citizens adjuster said. They also said that the white spots were because of furniture damage which is false. The chair I have has in fact, rubber protection at the bottom that does contact with the floor.
But the waves of the floor are my biggest concern. They may be caused by a manufacturer’s material malfunction or it can also be caused by the installer by not giving proper space between the wall and the Pergo. I just don’t know. But I know that I went to Home Depot and they told me they don’t have records of my installation or the name of the installer. Unbelievable!
Pergo also claims the warranty was for 6 months. When I purchased the Pergo I was told it was for 25 years. I asked Home Depot if they have any document signed by me in which I was explained about limitations on the warranty. They said no. I was never told it was 6 months!
Everything is beautifull at the time of sale but when you come back with a claim it will be a different story!
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