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[Resolved] Panera Bread / smoothie

1 Los angelesUnited States Review updated:

I ordered a strawberry/banana smoothie yesterday, September 4 at the Panera on Towne Lake Parkway, Woodstock, GA. It was between 1 - 1:30 pm. Thank goodness I was actually standing in front of the counter as they were preparing my smoothie. The first banana they peeled had a few brown spots on it that did not bother me, but the second banana they peeled had several black spots and a huge rotten, mushy black spot on it, and he still continued to put that into the blender. I couldn't believe it. I immediately said I do not want that smoothie and to please replace mine with a smoothie that does not contain bananas. They did, but they were reluctant to throw away that first batch. If you would not eat that yourself, please do not give it to your customers. That was absolutely disgusting. It was not just a normal brown spot, it was rotten. If I had not been standing in front of them, they would have served that smoothie to me without a second thought. I eat at Panera quite a bit and that was a big turn off! They did give me a different smoothie, so I am not looking to get anything; just wanted to make you aware so that maybe better training can occur or something.

  • Resolution statement

    Remade smoothie perfectly. Great company! I still go there to eat. Very nice staff.

Sep 5, 2017
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  • No
      13th of Sep, 2017
    0 Votes

    Over 15 years of eating at Panera's, today we are done. Corporate office is the problem. Not the locations we frequent. After such a disappointing experience with corporate, we talked about it and decided we weren't all that impressed anymore with the food or the prices. We can make a much better and healthier salad at home to share with friends, so instead of heading to a Panera to socialize with a friend, we'll do it on our own. I've never experienced such disappointing and ridiculous responses from a corporate office with any company until today. They had me running around for the month of August to get the required visits in for a free u pick 2. All Panera locations are 30 miles in any direction from our primary home state. Last visit, when I asked about the free U pick 2 reward, the cashier told me it wasn't on there. Something I needed to look into as I was pretty sure I received an email that I had made the required visits. Bought the U pick 2 anyway, thinking I would get it figured out in a few days. Well, Hurricane Irma took over my week and that was more important as that is our other residence. Spouse had a mandatory work trip to Alaska, and then couldn't get back to FL. Had to go somewhere else, then figure out how to get back to FL once the airports were open to get there to deal with the damage to our home there that we will be moving to. The free u pick 2 was actually on the card account for us to use, but was expired by one day. They had the nerve to tell me my state in the midwest wasn't affected by the hurricane. Really? We own a home there. We have damage to it. We couldn't get back there till today. All we went through for the last week, getting to a Panera to get the free u pick 2 that was earned by driving to a Panera 8 to 10 times in August, just couldn't happen. And it would have been used if the cashier could have read that it was on the card to redeem. Corporate Panera would do nothing to give the free u pick 2 that was earned and more money was wasted driving over 30 miles to a location to make the required visits to earn the reward. So, we are done. So many other healthy choices of other restaurants that are closer to home and less expensive. Had a problem a few months ago at a Qdoba, sent an email about it. Didn't want anything from them. Just to let them know what happened. Had no intention of not ever going back to a Qdoba. Got a personal phone call from a district manager. She insisted on sending us 2 free entree gift cards. I wasn't asking for anything from them. She sent them, and I donated them to a local social service agency for a family. That is special customer service and appreciation. Panera doesn't have it.

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