Panera Bread / fuji apple salad with no fuji apples

Myrtle Beach, SC, United States

I am nearly always pleased with the service and quality of food at Panera Bread but would like to see the organization institute a system for informing customers when they can't fill an order because they lack some of the ingredients. For example, on 10/13/18 at one of the stores in Myrtle Beach when my husband and I ordered a Fuji Apple salad with chicken, we were not informed that they were out of the Fuji apples that are a main ingredient of the salad. Had we been informed we would have ordered something else. When I brought it to the manager's attention, she just explained that they didn't have anymore apples and offered no substitution. Again, I have no complaints about the quality of the food but was disappointed that the item still appeared on the menu and was not informed that I would not be receiving the salad that I ordered. I hope the organization can develop a system for informing customers when they are not able to provide the menu items they order.

Oct 15, 2018

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