Panda Express
reviews and complaints

I ordered a big three plate I was given the pepper chicken when I got home it smelled burned and was very not good. I called and talk to Rawin the assistant manager and she said that I could come back and she would replace it or refund, I'm on aurora and that was not a option. I have eaten there several time and can't believe this happened. I will think twice before visiting again.

We are Asian Indians living in Northern Suburbs of Il, today around 6 PM Chicago time, my wife and I went to the Hawthorn Mall in Vernon Hills IL to look at some stuff and to grab a bite at food court, my wife went downstairs to get a drink where as I went to the Panda Express and started waiting patiently in line, when it was my turn then I asked the male associate to give me four spring rolls, instead of handing me my food he told me to go the cash register / counter, I went to the cash counter where associate Crystal was at the cash register and she was helping a customer, there were 2 girls standing in front of me as well. When she was done with the customer she was helping I said "excuse me, he sent me here, I just need 4 spring rolls so should I go back to him or start waiting here in line" and that was it she first looked at me, noticed my dark complexion and started yelling at me saying "I had interrupted her" where as all I had asked was should I wait here in line or go back to the first associate for my spring rolls, her behavior was really bad, racist and discriminating and she told me multiple times that I do not have any right to ask any questions and she will call the security and get me kicked out. I had only asked her a simple question and I am still thinking "what did I do wrong" ?
Above all when my wife asked associate crystal why is she yelling and insulting her husband she said that I was filming / video taping where as I even did not had my phone or camera in my hand the first place but when she started insulting my wife as well clearly because she has dark complexion as well then I tried to take a picture of the associate and the shop so that I can file an official complaint and seeing that associate Crystal ran to the phone to call the security, my wife and I had enough and we quietly left but clearly that was the highlight of our days, we are in our late 40s and no one ever insulted us like that ever and not because of our dark complexion but today was the day.
Please keep this in mind that I know my rights as a legal Citizen Of USA, I can go to the court, hire an attorney, file a law suit but right now I an not thinking about anything like that but that may change in future.

The family ate at a Panda Express in Oakview Mall in OMaha NE yesterday 7/21/17. We ordered and paid with no inclination of our order not fulfilled as ordered. My husband had to wait for a fresh meal, which we understood and appreciated. However I ordered a healthy meal of chicken with mushrooms and the side of veggies. They were out of veggies and brown rice. I had to go with my third option of white rice... they did not say anything about this until my husband picked up his food. How do you run out of vegetables and have no brown rice ready? ESP when it is on the menu?

She was rude the whole time. She had no manners at all! She was the cashier and she was even rude to the people before us she should have the right to worl with customers with that attitude.Her name is Minerva. Her face was the face of discust towards all the customers so im standing up for all of them not just me. She needs to change her attitude or be fired.

I waited in line for 20 minutes, then I finally got my food and they served me the wrong food. I ordered orange chicken and I was given mushroom chicken. I pulled back through the drive through went up to the lady and told her about the mistake. She said sorry and didn't offer me anything for the mistake. I was late for work then on lunch so unfortunately I didn't even have time to eat the food. I was not very happy!

I went with a couple of friends to get some food. The time was 3:39. Its the one on fowler ave in tampa fl. The drive thru worker was rude. She had an attitude and just seemed like she didnt want to be there. We told her we had two orders and she never got the second order which was mine. We left as we were in a hurry. All i want is to make sure her poor work perfomance doesnt go unnoticed.

My boyfriend and I pull up to the panda express location store number 2670 in cedar rapids, iowa . Our server was emma B.

We each ordered fried rice and the teriyaki chicken. She told us there would be a 20 minute wait for the chicken! I cannot make this up! I was immediately bummed and shocked they would even allow this at the drive thru! So we ordered fried rice and orange chicken instead and to my surprise, we had to "pull around "and wait another 5-7 minutes

I am not happy with our service times for what we ordered and it made us late to our movie.

I went In to eat at the gunbarell location in Chattanooga tn and they don't wear gloves when cooking they touch other items AN come back touching different food items that's not safe and it's nasty I think all people cooking should wear gloves and the service was bad as usual. The manager there is very rude I also see her talking loud AN rude to her employees I just think I'm going to submit a complaint to the health department for the unsafe On going OF the kitchen not using gloves

I work close to the Santa Nella Panda and I eat there all the time, the last 3 week, the service has been really bad, the working need to brush up on customer care...and they give very small portions, as I compare to the one I eat at in Los Banos...I'm not a complainer but today was the worst...I order 4 lunches and was only able to fill one order because lack of food in the trays and the employees seen clueless, so I left to a different place to eat (Santa Nella)...Not only did I leave but (2) other people left also...It will probable be awhile before I go back but thought I'd let you know that place needs some attention...a lady name Jean was on top of her game but I noticed she has been gone, you lost a good employee if she moved on...

At both locations in Corpus Christi at Saratoga and Staples locations, there is a Sign hanging on order board that there is no teriyaki chicken available. The signs have been up for a while now. It's my favorite meal to get at Panda Express and I haven't been able to order for three plus weeks.
When I asked the person at the window why they haven't had the teriyaki chicken, he said their grill is broken and I mentioned the Staples locations grill was broken as well. Thought someone should know if their motive is to push patrons to a higher priced meal. It's very odd to have the grill broken at both locations for so long. Three plus weeks at both locations. Thank you

On July 4th I went to panda express on my lunch break. I was sitting at a table and was eating my lunch. I was approached by a man and was verbally assaulted and the guy blocked me from getting out the booth. Every single employee sat and watched and offered no assistance. the guy demanded money and after giving him what I had one the of the employees then started to wash windows not even asking if I was ok. I asked her why they didn't offer help get a manager and she stated that this guy comes in here 2 to 3 times a week doing this to customers. I work for southwest airlines and many of southwest employees eat here since its right by our HDQ. I have notified my company of the situation so no one else will be in the situation I was in while inside the restaurant eating my lunch.. This particular place needs some sort of people that will help customers from verbal assualt and basically being robbed. this location was 9411 webb chapel dallas tx

I have been coming to this Panda since it opened and almost every single time I have come through my order has either been wrong or they have been missing products. today I went through and thankfully I checked my bag knowing what to expect and was missing an entree, most times I get home before i figure it out. This is extremely frustrating, and when I let the employees know what happened they don't act like it matters. It's a waste if my time going through the drive thru only to have to get out of my. Are and have my order fixed, or to be at home and have to drive all the way back. I am very unsatisfied with this location!

I am a regular customer at the Panda Express in store #866 in Visalia California.. i walk around 10:10 am .. there was only an assistant mang.. name liliana .. while approaching the ordering counter there was only fried rice, chowmein and orange chicken.. i order 2-2 item plates and 1 lg alacart of steam rice and chowmein.. i find it very disturbing that non of the entrees i eat were nowhere to be found- not even the steam rice was put in the warmer.. this store was so unprepared for opening hours.. what i don't understand that why i had to wait for all my food to be made for more than 15 min..when store is open.. most of the customers behind me had to wait to.. whats even worst your manager didnt even bother to apologize for the wait ...you would think id like to wait for my food .. well i dont .. especially when the store should be ready .. this is inexcusable .. i come in and paid a good amount of money for good quality, customer service and unfortunately i didnt get..

I just walked in to panda express #0738, I stood there waiting for 7 minutes for someone to help me, I can see at least 5 people in uniform standing and talking by the cashier.
when I finally get help, I ask the girl behind the counter if she had "Steamed brown rice" ... she replies " Jazmin rice"...
after she gets my order going I can see all those employees in uniform working with one guy trying to get his order right. mean while I can clearly see that all the food is going and replenishment are not coming from the cooks.
I ordered Terryiaki chicken and she tells me that there will be a wait so they can make some more, I said NOPE just give me what you have and put the sauce on the side. I knew what would happen if I would wait for chicken. it would not be till 30min. before I see my meal..
so now I move down to the cashier and wait there for a while till some kid comes and grabs first 3 meals and I tell him " Those are not mine, mine is only one meal" he said " we are just waiting for your chicken" I said, that it all ready has the chicken just waiting on the SAUCE.. after the girl told him to just give me my sauce the guy continues to load 2 meals that were not even mine! I said again "those are not mine, I ONLY HAVE ONE MEAL" he hands me my food in the bag side ways... I open my bag and I have all the juice from my meal all over the bag, no napkin no fork, not even a fortune cookie... and I still had to pay full price for getting the bottom of the chicken barrel . during this whole event all the workers were in a group having a good time and laughing... this was the worse service ever! it seem like everyone who walked in speaking Spanish were served with excellence. I and an other guy who look like a hipster, did not get the same treatment. For example the guy was standing near me ready to order and a Hispanic lady walked in right before him and began to talk to the server in Spanish . the server stopped working on my order and finish with hers... BAD BUSINESS !

I ordered for the 1st time online for pick up at the Flower Mound, TX location off Flower Mound Rd. I ordered the Honey Walnut Shrimp with Chow Mein. Got to the restaurant, and had to wait for them to prepare it. Got back to the office, and I only had 3 shrimps, and 1 walnut. Nothing like I expected. Not worth $9.00... very disappointed. :( Not sure if this is what you get, or if this was truly a mess up by the staff?

The drive through has chairs in front of it so it can't be used when things get hectic. The drive thru service is horrible. I usually end up with old food or small portions. I visit this place at least twice a week.. I love this place but I am becoming more dissatisfied with them and their service.. Alot of the staff is young, rude and clueless to what's going on...Today was it for me.. I received some of the oldest rice i have ever received.. The time was 12:45 today's date is June 13, 2017.Also they are always running out of food you always have to wait and they don't even offer a cup of water while you wait.

I would like to make a complaint about Kassiah at the Bonney Lake Panda Express. She has been very rude every time I have came to this Panda Express which has been several times, she talks about me to other co-workers in a rude way & is very lazy. She never greets us with a hello, it is always a "what do you want" & rolled her eyes at us today when we ask to get sweet & sour sauce with our spring rolls...which sweet & sour sauce is supposed to come with them, we shouldn't have to her ask to get more & she should have had no hesitation when we ask her, it is her job. She just always treats me in a rude way, rolls her eyes, attitude & never wants to help. She makes me not want to go to Panda Express anymore, I always think she is going to be nice & she was just having a bad day, but no, she is this rude way every time I come.

You're Panda Express location at Gilbert and University in Mesa, Arizona has displayed the WORST customer service possible.
"John" was the manager on duty who HUNG UP on me when i called in to complain.
July 11, 2017, about 7:45pm til 8pm.
My roommate, my daughter and I order food for the girl behind the food counter. I asked her for two bowls of white rice and teriyaki chicken, which she accidentally (and rather quickly) scooped up Orange chicken. She had already moved onto my roommate's order before i could tell her to stop. Before we paid for our meal, i handed ONE bowl back to the girl and told her that i didnt want the Orange chicken, that i had asked for teriyaki chicken because my kid wont eat it. She tells me that she can't take food back, but she'll put the teriyaki on a plate on the side. No problem. Until i looked at the receipt, and noticed she had charged me for the extra side of chicken! So i got her attention and was simply pointing out the fact that she had charged me extra for her screw up, i wasnt asking for anything free or my money back. Instead of apologizing FIRST and then trying to solve the problem, she started arguing with me and said that she had asked me twice if the Orange chicken was what i wanted and continued to disagree with me when i told her no i didnt. I NEVER ORDER THE ORANGE CHICKEN BECAUSE MY DAUGHTER WONT EAT IT. As i start to walk away from the now-heated argument, this girl is raising her voice to YELL at me behind the register and across the dining room, still trying to convice me that I am in the wrong! I am furious! I pick up what food i DID want, threw it in one bowl because at this point I am not asking this girl for ANYTHING more, not even a to-go box to take the ENTIRE $30 order that was messed up and FULLY paid for by my roommate. As i am picking up food and gathering my things, the girl walks up to me and hands me $13.13 as a "refund" for the disgrace. I told her that i didnt ask for the money back and that all i was trying to do was point out her mistake, and that a simple "Gee I'm Sorry Maam" would have sufficed. Instead, she wants to argue and yell at customers and not take fault for her actions. As i FINALLY walk away and out, she asks if i am even going to finish eating what i left behind. Hah! Clean it up girlfriend! You got paid $10/hour today to mess up simple orders, you get paid $10/hr to clean up the orders! I left a short but nasty review on Google Maps for everyone to see, and sadly i am not the only one.
I called the store when i got home, and very calmly asked for the manager. "John" was the manager on duty, so i told him everything that had just happened not 10mins after i left the restaurant. HE HUNG UP THE PHONE ON ME.
I AM FED UP WITH THE LACK OF QUALITY CUSTOMER SERVICE. I AM NEVER GOING TO ANOTHER PANDA EXPRESS.

Came in at 8:40 pm to get a three entree and a two entree. Basically, every time we go before I work at 9pm, this establishment has closed the whole back of kitchen. You get what's left and entirely nothing is fresh or close to correct portion. I'm tired of it. I'm a fast food manager at night who closes at 1am and 2 am on fri and sat. I must have food available up to closing time. I understand that things happen, but it's every time we go. The employees are rude at night and could care less. I'm switching to Brentwood now.

Everytime I come into the store I see the Manager(blonde hair)touching all over her employee(young african male).After
Store hours I drove past and saw the two making out and touching each other. I'm sure if you watch store videos you will see. I haven't seen her in a few months. Not sure if she got fired, just making sure the GM and company knows.