Menu
Write a review
File a complaint
Pall Mall Cigarettes Customer Service Phone, Email, Contacts

Pall Mall Cigarettes
Reviews and Complaints

www.pallmallusa.com

Learn how the rating is calculated

1.2 1 Review 292 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Pall Mall Cigarettes Complaints 292

ComplaintsBoard
H
7:09 pm EST

Pall Mall Cigarettes pall mall double capusule

I sent my carer to buy a packet of pall mall double clicks, I am blind that is why I sent me carer. She is writing this email. On the packet she said it stated that smoking causes the risk of blindness. This was not in brail on the packet, and the first I had heard that smoking causes this disability. Please can you explain how this happens and why on packets if somoking in fact causes blindness why is this not written in brail on your packets. Please advise. My career will read this back to me. I would like some kind of apology or compensation for this difilculty in my day to day life. Thank you

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
R
3:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes red king size.

I've been a pall mall smoker for a number of years.

Recently, the cigarettes I've purchased seem to possibly not have been packed properly? Maybe a change of factory or machinery?

The cigarettes I've had over the last 3 weeks have been empty at the ends by about 0.5cm-1cm.
With the price of cigarettes going up, I wouldn't expect the quality of them to go down. I'd like to get what I pay for.

Today, the pack I got had one cigarette that hadn't been rolled properly, I think the paper was thicker down one side and was burning down unevenly, the thinner side.

I look forward to your response.

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
J
12:04 am EST

Pall Mall Cigarettes pall mall blue kings

I bought a pack for the first time instead of my regular brand. I enjoy the smoke amd would like to continue with purchasing. But when I opened my pack today i found two smokes with uneven filters. At first i didnt notice but I couldn't even feel the smoke. As i said this is a lovely brand my family all smoke and id like to also but wont if I get packs like this.

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
M
5:29 am EST

Pall Mall Cigarettes 10g tobacco

I have been a smoker for over forty years. I have just retired. To save money and be able to live on my pension, I switched to rolling tobacco.

I bought my first packet of Pall mall 10 great. However, I found there were a lot of little sticks (photo enclosed).

My question is this: Is this the normal quality of your hand rolling tobacco, or was my pouch an off dud one?

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
K
1:31 am EST

Pall Mall Cigarettes pall mall red

To whom it may concern,

I purchased a box of pall mall red yesterday and one of the cigarettes out of my 20 pack had an uneven rolled filter rendering it unable to smoke.

I was a Marlboro man for years until changing to pall mall about 3 years ago and not having looked back since as they have a great taste. Yet I've experienced roughly once a month that I buy a box where on one cigarette the filter isn't rolled straight. Unfortunately that's a high number of deficits compared to my marlboro days, which is also the reason I decided to complain about it today.

I do pay for a full box yet cannot consume it for the above mentioned reasons and since it seems to be a regular occurrence please do advise what can be done to compensate my losses.

Regards,
S.Buckholz

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
J
7:13 pm EST

Pall Mall Cigarettes red king size

I have been smoking Pall Mall cigarettes for 42 years now and never deviate. I have always been happy with the product until now. I recently bought a carton and one pack was missing cigarettes and another the plastic seal was all messed up and the cigarettes inside were stale. This is not the quality I am accustomed to with your product. You may want to look into quality control. I don't like to complain but felt I needed to bring this to your attention.

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
A
6:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes pall mall rolling tobacco

I switched to Pall mall rolling tobacco in the summer; I enjoyed it, it had a nice taste and smell. Recently they have changed to a 'new blend'. Sadly the new blend is tasteless and dry. Such a shame. Now will have to find something else to smoke, or find a way to add flavour myself!

Assuming this new blend is because of new laws forbidding tobacco companies to add anything to the tobacco re flavour or additives.

What can be done to get the old blend back I wonder? I did call customer services and left my complaint along with my number and was told someone would get back to me. No one ever did!

Read full review of Pall Mall Cigarettes and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chattygal
Luton beds, GB
Send a message
Oct 20, 2022 6:21 am EDT

Hi iv been rolling Pall mall for a number of years now iv got disabilitys in my hands and the packet has been hard to open or the seal comes away from the packet wiel struggling to get it open

ComplaintsBoard
S
5:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes pall mall 8g tobacco

Just to let u know I think it's fuking disgusting u only put the prices up 3 months ago on a 10 gram packet of pall mall tobacco now this morning I went to buy my daily packet and discover it's 8 grams now instead of 10 grams ur fuking greedy disgusting and have now low a loyal customer 10 grams only just last Me a day. 8 grams isn't... jps for me now 9 grams a packet of papers and cheaper. Bye pall mall 8 grams disgusting

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
P
12:23 am EST

Pall Mall Cigarettes filter design

I smoke Pall Mall blue super kings. A few months ago you changed the design of the filter -fresher taste. This particular brand is not tightly packed ans results in loose flakes of tobacco in the packet. These flakes lodge in the recess in the filter and whilst are normally observed and can be blown out, in the dark they are not visible and are thus sucked into the mouth, a most unpleasant experience.
Please change back to a solid filter to eliminate this problem.
Regards
Paul Hope

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
C
9:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Pall mall

We bought a packet of Pall Mall today 16/12/2016 and when we opens the packet the cigarettes they had hols in the filters, so we had to buy a again we are not very happy we have been smoking Pall Mall for a long time and never had any problems until today.

I would like someone to get back to me regarding this please I still have the cigarettes if it's needed

Please see attached photos.

Kind Regards
Cherise & James
[protected]

Read full review of Pall Mall Cigarettes and 12 comments
View 0 more photos
Hide full review
12 comments
Add a comment
N
N
Natasha_H6
US
Send a message
Nov 11, 2022 11:22 am EST

I've been supporting your brand for at least a decade, and am rather disappointed with the decline in quality. Pall Mall Red 20's purchased at Checkers, Brackenfell.

View 0 more photos
W
W
Wolfgang Feeney
US
Send a message
Jul 07, 2022 8:52 pm EDT

I bought a pack of Pall Mall superking Red Flow today and while watching TV in the dark smoking one it started to taste VERY toxic to the stage that I went into a very bad fit of coughing. I turned on the lights to see if there was anything burned in the end. I then noticed that there was/is a circle of what looks like (and tasted like) oil ! I haven’t smoked anymore of this pack as it scared me a little. I smoke 2 pack a day and have been smoking this brand for over 10years now ! Is there somewhere I can send the cigarette (and the pack for testing ?

Regards Mr W Feeney

View 0 more photos
T
T
Thunder Merwe
Middelburg, ZA
Send a message
Nov 30, 2021 1:38 pm EST

The last few times I've bought Pall Mall Red there were holes in the filters and in the paper, so you either can't smoke because of the filter or you have to close the wholes so that the smoke doesn't escape through the holes in the paper... 3/4 of the packet i couldn't smoke at all ...

Looking at these reviews it seems like you guys have a serious problem! Fix it quick!

Not happy!

D
D
Dbouchard
Manchester, New Hampshire, US
Send a message
Feb 05, 2021 12:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Following up to the tainted cigarette complaint.

View 0 more photos
D
D
D. Bouchard
US
Send a message
Jul 07, 2022 9:13 pm EDT
Replying to comment of Dbouchard

What has come out of the many complaints? Is the company taking any responsibility? Do I need to hire a lawyer? Come on...

D
D
Dbouchard
Manchester, New Hampshire, US
Send a message
Feb 03, 2021 5:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Looks like another very bad situation here with the cigarette quality. I don't smoke but my mother does and she sent me this photo of her new freshly opened pack just taken from the carton she purchased. Is this a joke? It is a used cigarette. Smelling of perfume (my 73 yr old mom does not wear perfume). I'm disgusted! This has already been smoked! I couldn't send the video but she gives details about her horrible experience. I hope she doesn't get some kind of sickness from this. I'm watching her closely. Wth is going on? Someone needs to reach out to me as soon as possible about this. I have additional information..

View 0 more photos
V
V
Vangie lom
MARGATE, ZA
Send a message
Nov 25, 2020 10:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought a packet of pall mall click on menthol and been smoking these for 7 years now and the packet that I bought today had 3 faulty ones that cannot be smoked. Please get back to me as this is the only brand I smoke

L
L
Li-marié
Pretoria, ZA
Send a message
Oct 24, 2020 9:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

good day, to whom it may concern i bought a packet of paull mall menthol and as i opened the packet there was half a sigarette inside. just to update that i was and is very upset and dissapointed as i buy every week a carton off pall mall menthol. the barcode of the packet is:[protected]

A
A
Adoette Walkinshaw
ZA
Send a message
Oct 01, 2020 10:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've been smoking Paul Mall XL menthol for a long time, but in the last 2 weeks there are atleast 3 sigarettes in each packet with no switch ball. This is very dissapointing, as that is the reason a smoke them. Please advise me what i am to do. I see no batch nr on any packet?

K
K
Kleinsmit
ZA
Send a message
Oct 01, 2020 9:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought Paul Mall XL menthol and and 5 out of the pack did not have a switch ball - please advise

J
J
Jacques Thompson
US
Send a message
Sep 28, 2018 3:38 pm EDT

Hi im very disgusted with you qualify control.
Most Every packet has either a cleare taste of rat poison and the tast of womans perfume.How is it possible that there's no control on staff handeling the product and pest control substances getting into the product.
Could you advise me no what to do- because i throw away moe than i use per packed.
Sincerely JT.

D
D
Dbouchard
Manchester, New Hampshire, US
Send a message
Feb 03, 2021 5:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Jacques Thompson

Wow! My mom just had the same experience. This is Feb 2021 so clearly things have not changed. I hope you didn't get sick. I'm watching my mom closely she is 73 yrs old and does need to be smoking but certainly doesn't need to have this happen. Have reached out to Pall Mall.

ComplaintsBoard
J
10:52 pm EST

Pall Mall Cigarettes pall mall light 100's

Hi, my name is Jennifer Yates and have been a consumer of your product for many years now without problems or complaints of any kind. However, I recently purchased a carton of Pall Mall Light 100 Blues and have found in each pack I've open more than several cigarettes have small tears and what looks like puncture holes, some near the base of the filter, some higher up towards the center. Needless to say, these cigarettes are unusable and frustrates me as a consumer quite a bit when I've paid for an unusable product, especially my cigarettes! Being that the carton I purchased was promotional .50 off each pack the store I got them from will not take them back as an exchange which has brought me here today. As a loyal customer I would like to request that the Pall Mall company mail me replacement product of some sort, it would be very much appreciated and guaranteed to keep me as a valued customer of your product. Also, I have long ago created an account through the pall mall website in the hopes that I, like several of my friends and family, would begin recieving the same promotional offers and coupons by mail but I have never once received either of these things from Pall Mall. Why is this? I made the switch from Marlboro to your brand and I still to this day recieve many coupons from the Marlboro company, sometimes several times a month without making any contact with them. I believe that this company is one of integrity that cares for and values its customers. I hope to soon see prove of that statement and will start to recieve such money-saving coupons in the mail and hopefully replacement product for the damaged packs I've purchased. I hope to hear back from a pall mall representative soon. Thank you for taking the time to hear my concerns. Your faithful customer, Jennifer Yates

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
J
3:12 pm EST

Pall Mall Cigarettes product

Good day
Ive been smoking Pall Mall for a while now and today I found a sigarrette thats not up to customers quality standards.

I will opload some pics I took and find this very unacceptable.

I mean for the price of tobacco today sigarettes must be checked before packaging. We pay alot for smokes and I want to enjoy every one I smoke.

Hope you can help me with this one!

Thanks
James Rolfe

Read full review of Pall Mall Cigarettes and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Send a message
Nov 27, 2016 1:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

You should contact the retailer you purchased these from. It's ridiculous to expect every package to be inspected as these are mass produced.

ComplaintsBoard
M
7:30 am EST

Pall Mall Cigarettes pall mall double capsules

Apologies if I am contacting the wrong people about this.
I recently purchased 23 pall mall double capsules from a local tesco extra and every single cigarette when clicked, has detached from the filter and basically been non smokeable, wasting £7.50 and having to spend another £6.50 on the 18 single capsule pall mall with the beige colored filter which I have never had a problem with.

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
Y
12:42 pm EST

Pall Mall Cigarettes 25g tobacco pall mall

I bought a 25g of pall mall tobacco from the cooperative food store in Cheshire today and when I got back into my vehicle I felt the pouch and it was rock solid. So I further investigated it and looked inside and all the tobacco was solid together. When trying to separate it it just crumbled into little bits. Thursday 10th November 2016. As I normally get tobacco and the tobacco I always buy is pall mall I expected it to be of standard as I normally know, but for some reason it was not this time. I know the consistency should not be like this and I am very unhappy with the product. The product when first bought from a shop should not crumble into what can only be described as coffee granuels. I would appreciate some sort of compensation for this shocking product. Thankyou very much

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
E
6:16 am EDT

Pall Mall Cigarettes the new style of pall mall

I have been smoking your pall mall super kings red for years now.. Unfortunately due to your news style of cig (including the depressing colour of the packet) i'm feeling forced to change brand! Which is unfortunate as I loved the taste style and 'feel' of your old style cig!
I really do not like the new filter (although it dose not actually taste all that different — only the feel) it honestly feels like you are putting an e cig in your mouth! The plastic 'kills the joy ' of my smoking experience!
So unless you go back to your old packaging and product i'm afraid that you have lost me as regular customer (7x pkts a week @approx £7 =£45 a week!)
I have been so disappointed with you.. Why / what made you change the style of the cig and the packaging (which is so depressing) i'll never know!

Read full review of Pall Mall Cigarettes and 2 comments
Hide full review
2 comments
Add a comment
R
R
ron fellows
US
Send a message
Sep 03, 2018 8:48 pm EDT

order number # 311561 purchased on 12-12-2017 UPS tracking number [protected] They show that the package was to be delivered in australia? I order items all the time and how they got my country mix up is beyond me so please ship me my order to 9630 bruceville Rd 106-144
elk grove, ca 95757

R
R
Rainey2018
US
Send a message
Sep 04, 2018 12:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I watched the new Belk's Easter commercial and something is wrong there regarding the two children in the backseat of the car as it moving down the road. The kid's do not have seat belts on. That doesn't look well on your end. What do you think?

ComplaintsBoard
T
2:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes pall mall orange pack 100's

I always pack my cigarettes, they end up with no tobacco at the end of cigarette. It used to burn for 15 minutes when I smoked it. Now they burn much faster than they ever did. I am not talking about being out in wind, this happens in my house. What really makes me mad is that they used to send me coupons for them. Since I can't go on the Internet because I don't have it, I have tried to register on my phone for coupons. It don't work on the phone and I need to go on a computer to do it. Needles to say, no coupons like I used to get. Now I buy them by the pack and this is such a hassle and expensive. I am. Really considering quitting smoking for good because of not getting the coupons or I will change companies, name brands.

Read full review of Pall Mall Cigarettes and 1 comment
Hide full review
1 comment
Add a comment
L
L
Linda C White
US
Send a message
Jan 28, 2017 3:04 am EST

I live in the U.K. I've smoked your cigarettes for a while now because they were reasonably priced at between £6.80 and £7.00 a pack. The last pack I purchased had gone up by over £1.00a pack. Why such a high increase? I can understand 20 or 30 pence but £1.20 is a bit steep. The whole reason your cigarettes where so poplar is the low price. I'm afraid I will be purchasing another brand from now on and I don't think I will be the only one
With regards Linda white

ComplaintsBoard
S
8:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes cigarettes

My fiance and I purchased several packs of Pall Mall cigarettes at our local neighborhood convenience store and found a couple of different defects in the cigarettes. The first thing we noticed was the filters and company logo in the wrong spot and the filter paper was sticking up. It appears there are two filters on one cigarette. Also, they were rolled too tight and not really smoke-able. We have saved one of the cigarettes from one of the packs as proof of this and also taken a couple pictures. We are loyal customers and regular smokers and feel it wouldn't be fair if we were not appropriately compensated in a timely fashion. Thank you for your time in this matter.

~ The Strauss Family in Arizona

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
M
7:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

i have been smoking pall mall 100's for 12 years. I bought a pack at a local store called Lil Joe's on Highway 34 in West Monroe Louisiana. They happened to be out of the brand my wife regularly smokes, and so I had no alternative but to buy these instead. My wife lit her first cigarette out of the pack and almost immediately the red hot head of the...

Read full review of Pall Mall Cigarettes
ComplaintsBoard
B
4:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes price

Hi I'm from south africa I've been smoking pall mall blue and red for over 8 years from when it was still known as princeton anyway I started with that brand because it was the cheapest best qaulity cigarette its cheap and not bad you know. Well I've senn the price go up and up and up its now at R23.50 if it continues like this I'm affraid pall mall will lose a lot of customers because we might as well switch to a other brand its almost the same price I like pall mall as so do a lot of people I know and they keep raising the prices and if it goes on I might have to change to sharp witch all the really really poor people smoke but ill die after 6 years of smoking that but ill have no choice oh and no I have never had the issue of smokes packed to tight and 1 time I bought a pack of 20s and got 19 and it happens offten when I smoke one there are these twig like stuff in the cig that refuse to burn and all the tabbaco around it with ruins half the cig thanks let me know what happening on my email [protected]@gmail.com

Read full review of Pall Mall Cigarettes and 1 comment
Hide full review
1 comment
Add a comment
N
N
Nicks1303
ZA
Send a message
Feb 08, 2020 7:54 am EST

I have found on multiple occasions a cigarette that is not even attached to it's filter.
When I buy a 20 pack I expect 20 not 19.

ComplaintsBoard
J
8:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes torn cigarette

i bought a pack of pall mall blue XL and got home and opened them up, the first cig. i pulled out looked like a rolly, the end was torn off and the filter was smushed. I will not smoke that one bacause i don't trust it, someone may have tampered with it.Please get back to me as something has to be done .

Read full review of Pall Mall Cigarettes and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
1skippy
1skippy
Taylor, US
Send a message
Feb 22, 2015 8:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

This is your sign

1skippy
1skippy
Taylor, US
Send a message
Feb 22, 2015 8:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Don't trust any cigarettes, quit smoking!

About Pall Mall Cigarettes

Pall Mall is a brand of cigarettes known for its range of tobacco products. They offer various cigarette types, including standard, menthol, and capsule cigarettes. The brand emphasizes its long-standing history and tradition in tobacco manufacturing. Customers can access product information and promotions on their website.

Overview of Pall Mall Cigarettes complaint handling

Pall Mall Cigarettes reviews first appeared on Complaints Board on Nov 7, 2009. The latest review pall mall smooth king size was posted on May 17, 2025. The latest complaint red 100's was resolved on Nov 28, 2017. Pall Mall Cigarettes has an average consumer rating of 1 stars from 293 reviews. Pall Mall Cigarettes has resolved 14 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Pall Mall Cigarettes Contacts

  2. Pall Mall Cigarettes phone numbers
    +1 (866) 756-9287
    +1 (866) 756-9287
    Click up if you have successfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number 0 0 users reported that they have successfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number Click down if you have unsuccessfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number 0 0 users reported that they have UNsuccessfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number
  3. Pall Mall Cigarettes emails
  4. Pall Mall Cigarettes address
    Globe House, 4 Temple Place, London, WC2R2PG, United Kingdom
  5. Pall Mall Cigarettes social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Pall Mall Cigarettes contacts
Pall Mall Cigarettes Category
Pall Mall Cigarettes is ranked 26 among 34 companies in the Smoking and Tobacco category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.